I am submitting my “experience “ with
Nationwide following a no-fault collision.
1. Nice touch submitting a survey to a customer (with a finite completion date), when in fact said customer had not had their damaged vehicle returned to them. Interesting way to obtain and compile data...definitely skewed results!
2. 102 days! Yep, 102 days from day of accident to when the vehicle was finally repaired and we were contacted to pick up. If that’s Nationwide being on MY side, well, that’s just a huge joke! Suffice it to say, that the only side you were on was your own!
3. The vehicles that were damaged were PARKED and unoccupied. Yep, an uninsured individual driving on a suspended license exited an off ramp (witness say at 50+ mph), and plowed into our trailer which in turn hit our truck which in turn pushed our truck into the path of an oncoming semi truck. So our truck/trailer was hit from behind as well as in front.
4. A rental car was initially provided and then TAKEN away. Our vehicle was still not repaired. The other insurance company complained that Nationwide was “taking to long”. The understatement of the century!
5. The other insurance company contacted us FIRST, actually within 48 hours. They immediately accepted responsibility and sent us an email to that effect. Obviously, no word from Nationwide. There’s that “on your side” thing again...what a colossal joke!
6. Eventually, WE contacted Nationwide. We explained the situation and that the other insurance company had accepted TOTAL RESPONSIBILITY for the accident. The claims manager for the driver encouraged totaling the vehicle due to the extent of the damage incurred. YOUR Nationwide affiliated repair shop also encouraged totaling the vehicle, again, due to the extensive damage.
7. The vehicle damaged was a 2016 Ram, 2500. You, Nationwide, refused to total the vehicle despite the other insurance company‘s recommendation and going against your own repair shop. Hmmm, since when did a keyboard warrior have experience that exceeds their own affiliated repair shop as well as the insurance company that was paying the bill...THE OTHER INSURANCE COMPANY. Shameful antics, Nationwide!
8. The fact that you, Nationwide, does not assign a single “case manager” that would assist the customer from beginning to end. No, instead you bombard the customer with more that 30 people...emails, telephone calls, letters, etc. Yes, we started keeping a list of the various individuals...the number exceeded 30! No one had any authority . No one had any answers...”I need to transfer you, I need to have my manager talk to you, I have to talk to xxx and will get back to you., etc., etc.” I’m presuming that you feel that type of approach will serve to confuse the customer and your shady antics will go unnoticed. Again, shameful, Nationwide!
9. I could continue, but I don’t see the point. You don’t care! At all! You are out for yourself and the customer be damned! You collect premiums, but when the customer needs to access the insurance paid for...well, they are left holding a very empty bag! And this wasn’t even our fault...you should be so ashamed of yourselves...apparently though, you believe your model to be a viable business model. I for one, will attest to a different opinion. The only way a valued customer can combat your inexcusable atrocities is to fight your despicable process the only way we can...take our business elsewhere. Which we did..all 14 policies...homes, boats, automobiles, etc. We have also told anyone and everyone that we come in contact with to avoid Nationwide at all costs!
I have absolutely zero expectation of a response to the above. You couldn’t/wouldn’t respond while dealing with this mess, why on earth would you do the right thing now?!?
You, Nationwide, are the absolute worst example of a customer centered business. You, are who give insurance companies a tawdry reputation. Unfortunately, Nationwide, you deserve the award for THE WORST COMPANY IN AMERICA! Hold your head high and proudly display the well-deserved banner, THE WORST COMPANY IN AMERICA! You are so bad it needed repeating, if for the only reason that your folks can’t seem to understand the concept of doing the right thing.
I will end this diatribe with something that again, bears repeating...collectively, Nationwide, you should be so ashamed of your behavior as it relates to the adjudication of this claim. If I were you, I would be unable to look myself in the mirror. I wouldn’t be able to sleep at night. Apparently, you have become so desensitized, that doing the right thing is not even in your wheelhouse.
YOU SHOULD BE ASHAMED OF YOURSELVES AND YOUR SUBSTANDARD HANDLING OF THIS CLAIM!!… read more
Reviewed by: @i_am_drj_1