Applied online for a personal loan 10/28/18.
Received acknowledgement from PNC via email and
USPS dated 10/29/18. Received a request for
additional documentation - such as copies of tax
returns, and verification of residence.
Dropped off all copies on 11/8/18 at Painesville, Ohio branch, asking for a receipt for the paperwork, as I feared it could get misplaced. I used a bright green manilla folder, with loan number, name, and over 30 pages of documentation. Received statement of credit score via USPS dated 11/1/18 - 92 - an excellent score. With no follow-up communication, called PNC on 11/30/28 - 1st call was cut off. 2nd call stated they never got information. Called branch office where info was dropped off - 11:23 am - loan officer was with another customer, and would call back. Called again at 1:02 - loan office was still with customer. They called back at 2:19 - stating they cannot find the bright green manilla folder, with loan number, name, and over 30 pages of documentation that I specifically was concerned would get misplaced. They will follow up with teller who took paperwork. Called back at 2:23 - cannot find any paperwork - it was possibly shredded. They asked if we wanted to resubmit. Said no thank you, we will try a different bank. My thought process is someone got points for taking the application, and then didn't follow through. Hope I am wrong. Still, very disappointed with the unprofessionalism I encountered.… read more
Reviewed by: @Gideon