So I called and asked for a settlement on my
account. I have been with BOA for 4 years and have
always paid my bill and have an account in good
standing . I was laid off a few months ago. Since
then i have been paying the minimum . Spoke with
Account Rep Santrese Cassidy. After a long convo
she did not offer any help .I explained I am
trying to make a good faith
payoff to avoid collections and settle the debt.
No help was offered at all . No interest deduction
no payment plans etc. They said I do not qualify
even with an excellent payment record.
Other credit card companies have worked with me since this hardship to keep our credit good and offered a pay off Which we paid and made good . We pretty much got the its not our problem reaction. Pretty frustrating and unbelievable .I will continue to pay the minimums i guess.This company is huge and i'm sure the accounts are secured. They need to be more considerate to their clients. I will be posting this review on all platforms. Shame on them .
Ms. Nunez… read more
Reviewed by: @lisanunezv