We received a call from a Citibank representative
requesting payment for a bill. Following a series
of haranguing, blatantly racially insensitive
remarks about the pronunciation of our name and
how we were not the "cultural types" of
customers Citibank usually deals with based on our
last name, we asked to be transferred to another
representative so we could substantiate our bill
and the deactivation of our cards. The insensitive
individual persistently refused to transfer
us and finally pushed us off
with a comment, "We will come after you and
keep on you!!!"
The next two representatives were no better than the first character, as they too continued the haranguing attitude, going so far as to refuse answering our billing questions with rogue responses such as "Why are you calling us? What is your reason for calling us? We don't get it. Why are you calling?" Actually, we were the ones who received the call from citibank and we wanted answers to our bill and why citi suddenly deactivated our cards for no rational reason (We should have foreseen citibank's messy accounting and operations when we first encountered its horrid, shambled website: The website fails in both user-interface design and proper functionality when trying to view or pay bills).
We were customers for close to five years if not more with overall good payment history. This crudely operating company suddenly and without notice left us stranded when we tried to use our cards to pay for groceries and gas. There is even graver concern that this company endorses, i.e. hires and retains, apparently hordes of associates who resort to threats and racially targeted attacks against consumers.
We are staying with a more viable financial institution with whom we've had relations going on several decades; we have terminated any and all relations with citibank. Unfortunately, citibank continues its haranguing calls to our number, resorting to ploys such as calling from a random rotation of telephone numbers at its disposal. We have filed proper complaints with various agencies to address citi's thug behavior.… read more
Reviewed by: @anonymous_aol