I use to bank with 53 and eventually ended up
working for the call center. I will tell you first
hand that they do not keep the customer at the
center of everything they do. They push for handle
time to quickly get customers off of the phone.
Handle time is EVERYTHING to them, the customer is
not. The big one I noticed was all customer
support agents are on their cell phones while
on the phone with customers.
Umm how is this not a security breach? All of your
personal information is right in front of their
face. Social security number, address, date of
birth, phone number, CREDIT CARD AND DEBIT CARD
NUMBERS, everything. It would be so easy to write
down your info and save it in a cell phone and
there goes your whole life basically. I know
almost all of other banks would not allow this for
the safety of the customers but 53 does not care.
I wouldn’t trust to bank with them just for
I’m glad I left when I did as they treat every customer as well as employee as another number and completely replaceable.
I would recommend going to chase, or any other bank besides Fifth Third.… read more
Reviewed by: @celkins553