This is the worst mortgage company I have ever
dealt with. Unfortunately, they purchased our
mortgage and now we are stuck with them until we
They constantly mess up our escrow. Last fall, my taxes went to 0.08 cents. I knew that was an error - so I called them. I had to request an "escrow review" to see if there was a mistake. YUP. Someone put the tax amount in wrong. Ya think? So, I harassed their horrific customer service for 3 months about this, and finally got to pay all my taxes in a lump sum to catch up my escrow account so my taxes could be paid.
Think that's the end of it? No. They said my escrow account was $350. over (also last fall), so they sent me a check I never cashed. Huh? How could be it be over when I paid to catch up a shortage?
Never mind. Now my escrow account is $141 short. 3 months later.
They took out zero taxes for escrow, and never caught it. I did.
They made me pay a lump sum to catch up for their error.
Then they said they sent me a check for $350. that I never cashed, for an escrow overage.
Then they said I had a shortage of $141 in my escrow account.
Calling customer service is a joke. Expect to wait on hold for a good 20 minutes before some bored know-it-all answers the phone. BTW, they couldn't care less.
Oh - and only the last 4 statements can be viewed online.
This company is inept. They buy mortgages then screw your life up.… show more
Reviewed by: @eldragon