I have been a Regions customer for years and even
had a mortgage with them. Over the years at while
in different management positions I helped several
employees get direct deposit through Regions, I
even had a representative speak at two companies I
In March of 2019 I sold my house. We were under contract on February 6th, within my Grace period which I previously had not taken advantage of. I asked my realtor if I needed to make the final mortgage payment or if it would mess up the contract numbers. I'm not a realtor, I didn't know. He said that he would contact Regions and let me know. He ultimately told me not to make the payment so I didn't, not that I couldn't have.
We closed on the house on March 6th, 2019. I looked at my credit score to see if the balance showed as being paid in full on the 7th, early I know, and to my absolute horror I found that they had reported on March 5th, 2019 that I was between 30-60 days late. I never received a phone call or a letter in regards to this potential travesty.
My credit score dropped 130 points! I've called Regions twice asking for some consideration on resolving this mess. I realize this could have been avoided if I'd made the call myself to find out if a payment should be made, that's where I take some blame, I trusted the wrong person or he was told incorrectly when he called. All I'm asking for is human decency from Regions. Up to that point I had a 100% on time payment record with not only them but everyone. I'm a business owner myself and this certainly has the potential to damage my reputation with my suppliers, who by the way would give me an outstanding recommendation for credit until now.… show more
Reviewed by: @beckyflynn2016