Terrible customer service. My authorized user's
Citibank credit card was stolen and swiped at a
grocery store. When it first happened (while the
charges were still pending), I immediately gave
customer service a call to let them know that over
$490 worth of charges were made. They took note
and immediately sent me a new card and proceeded
to tell me that it will be off my credit 7-10
business days later.
2 weeks after the incident, the charges were still there. So I gave them a call again and it's like nobody knew I even placed the first call. "Are you sure this is fraud? The credit card was swiped" To which I replied "Yes, the actual physical credit card was stolen." "But ma'm you have shopped at this store before." "Yes, but that wasn't me and we have filed a police report already." Again, they said that it should be off my credit card in 7-10 business days.
Another week goes by and it's still on there. I called them a 3rd time and when I asked the customer service representative more questions, they then transferred me to the fraud / investigation number. After the THIRD TIME???!! And this department asked the same exact questions... "But the card was swiped? Are you sure you didn't make this purchase? You have shopped at this store before.
It was horrible! By far, one of the worst customer service experiences ever. I have Discover, American Express, and Capital One and have had fraudulent charges appear on them, granted those charges were never "swiped" but they still at least gave me credit while they conducted their investigations.… show more
Reviewed by: @Lckygrl