I AM ABSOLUTELY FURIOUS WITH THIS COMPANY! IF I
COULD GIVE A NEGATIVE 100000 stars I
I had to change my password online to access my account. I was having trouble online with the email verification, so I called them. They told me I had to delete something in a browser or some cookie on my computer to reset my CreditOne account. I told them I had no idea what that was or what that meant. So the CSR told me to press a series of buttons on my keyboard, then to click ok on the screen that came up. WHAT THE #^&$^+#(*@*&$ IDIOT DIDN'T TELL ME is that doing so would WIPE OUT EVERY PASSWORD to every program on the computer I am using. Doing what they told me to do wiped out every single password to my mothers accounts that I DON'T HAVE the passwords for, and SHE DIED 2 YRS AGO so I can't ask her! Her email had pictures, and memories of special friends, AND the PASSWORDS to all her other accounts. And this was my last connection to her and her memories. I AM FUCKING SHATTERED, and all they could say was "oops, sorry".
CREDIT ONE YOU NEED TO FIX THIS and get those passwords back!!!!! Those emails have our family memories in them and they are all I had left of her. I hate you CreditOne, I sincerely hate you. Your CSR should have told me BEFORE I did this that it would delete ALL passwords, not just Creditones. I hate you.… show more
Reviewed by: @kennajp