21st Mortgage Corporation

I have been dealing with 21st Mortgage for several years now. I work in the mobile home industry and a large portion of our homes are finances or secured through 21st. They are fast and pleasant to deal with. When I see a home that is either financed or has a lien on it with 21st I breath a sigh of relief. Most recently I have had the pleasure of working with Emily Liles. She has been very helpful. We recently purchased a new property and needed multiple lien releases. Emily processed them quickly which was greatly appreciated.

Called to make my mortgage payment today. Talked with Steven- He was courteous, professional and when I asked him questions, he was very helpful with his answers. Thanks Steven!

Been with this company for about 6 years.... At first everything was fine for the first couple years and everything was good until I needed a little help with my payment since I knew I would be behind. Knowing if I got behind it would be very hard to get caught back up out of the whole. I had a death in the family I informed them my 19 yr old some had just died and asked if there was anything they could do to help so I don't get behind. Besides being extremely rude with me then proceeded to tell me no you signed a contract and the due date is the due date.and I should have put money aside ahead of time to bury my son. I would take your business elsewhere... Or make sure you never have to ask for help or get behind.it will be awful for you.

Brandon McKinley ext. 1972 is really great customer service rep haven’t seen that much care and patience with over the phone person in along time. Would recommend him for sure and 21st. Last few months been late and as long as I communicate with them they are understanding, helpful and nice

They suck. Tyler Young is rude. I was supposed to have my appraisal report by now but he won't update me. The dates keep changing. It's crazy. I ask for answers and he threatens me by telling me to find another loan company. I asked for another loan officer there... denied. Over a month and I can't move into my house. I've paid my deposits and fees. I'm about to be homeless.

Customer service representative was the best I’ve ever dealt with. She not only made me feel comfortable dealing with her and my situation but she actually helped me with a budget to catch up on all my financial responsibilities and get back on top of my finances.
Thank You

This report is saying I'm 30 days late on my payment!! Iam not 30 days late!! I have until the 17 of every month to get this paid before it's supposed to be considered late!!! Thanks 21st mortgage!!!

I wouldn’t even give a star! No empathy, no courtesy, like act like loan sharks to say the least! The be little you, threaten you, bully you, may you feel in human and crazy. I tell everyone to stay away. I have paid over 10,000 in interest so far this year abs only 1,500 in principal. I’m still wasting money while having a mortgage Shame on me for thinking this was a reputable company and I’m stuck with a home that has major issues on top of it all after using a dealer from their dealer list thinking that made a difference but received awful service there as well. I will get out of this as soon as I can!!!!