21st Mortgage Corporation is a full service lender specializing in manufactured and mobile home loans. We originate loans to borrowers purchasing a home from manufactured home retailers and borrowers purchasing a home directly from another individual. As the nation’s largest manufactured housing lender, we likely serve your area and are here to help you... show more
21st Mortgage Corporation Reviews
5
34%
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3%
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1%
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60%
2.4
118 reviews
118 reviews
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21st Mortgage Corporation
Jacqueline @jasilvester61
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1 Star Rating
Verified Customer
Avoid this creditor. Phone calls start as soon as a day late and their lot lease arrangements with mobile home parks is to get you to buy, then pay lot rent separately, and get behind for one or the other so they have grounds to evict and resell the same place for the same amount and advertise the place as new. As a first time home buyer, I learned a lot from their tactics. Buying a home on leased land should be made illegal since the structure can't be removed from that land until its paid off!
Jacqueline, we apologize if our service or communication fell short of your expectations. Our goal is to provide the best customer service to all borrowers. We would greatly appreciate the opportunity to discuss this further and would welcome a call at 800-955-0021.
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21st Mortgage Corporation
slholbert2 @slholbert2
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1 Star Rating
Pray you never encounter financial hardships and try to work out a solution with them. They are extremely rude and they don't seem to care.
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Product: 21st Mortgage Corporation Conventional
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21st Mortgage Corporation
chinitared13 @chinitared13
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1 Star Rating
The worst customer service ever. No communication. If one thing g was missing denied could be the smallest thing as wrong date. Will never recommend to anyone better to get a lone with a credit union.
Chinitared, our goal is to provide the best in customer service. We regret that you felt our service did not meet this standard. If you would like to discuss your application in more detail, please feel free to contact our customer service department at 800-955-0021.
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21st Mortgage Corporation
Shirley Chapman @dunnroaminn
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5 Star Rating
My Dad passed away in late February. As his daughter, I had many tasks to handle for my Mom. Everyone I spoke with or emailed; Brandon, a customer service rep but especially Archer Farrell, at 21st Mortgage were very professional, kind & answered all my questions. It was very reassuring during such a difficult time.
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Product: 21st Mortgage Corporation Conventional
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21st Mortgage Corporation
anttee1959 @anttee1959
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1 Star Rating
Not impressed at all. Applicant who decided to walk away. Jeff Webber at first was helpful, but then had just short answers or none at all. First time home buyer, your kind answers and explanation would have gone a long way. Sr Credit Manager and you don’t know what FICO model you are using?! Property Tax estimate was too high. Just told me it’s a formula they use. Telling me I will get any overages back doesn’t satisfy my concern of charging over $4000.00 a year. Adding over $300.00 to my payment. No thanks.
Anttee, we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our goal is to provide the best in customer service and for the process to go smoothly and efficiently. We regret that you felt the application process did not meet this standard. If you would like to discuss your account in more detail, please feel free to contact our customer service department at 800-955-0021.
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21st Mortgage Corporation
mr_kevin1993 @mr_kevin1993
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5 Star Rating
Hanna Thompson is very professional she takes the time to explain things to you VERY GOOD JOB…………………………………………………………………………………………..!
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Product: 21st Mortgage Corporation Conventional
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21st Mortgage Corporation
Tanya McDowell @thisidistaken33
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5 Star Rating
I have been fortunate to deal with Jessica Flaitz, she’s polite, knowledgeable and I know my account is being handled well with her.
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Product: 21st Mortgage Corporation Conventional
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21st Mortgage Corporation
djryan3 @djryan3
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5 Star Rating
I have had to contact 21st Mortgage Corporation regarding information on my loan. I have found them very professional, knowledgeable and what I needed was delivered as promised. Thank you 21st Mortgage
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Product: 21st Mortgage Corporation Conventional
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21st Mortgage Corporation
Stacy Newlin @Newlinstacy
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5 Star Rating
My husband and I have had our mortgage with 21st Mortgage for about 15 years. Every time I call it’s a great experience. I just spoke with COURTNEY this past week to make my payment and she was just as sweet as she can be. They always go over some information, double check everything and they always ask if there’s anything else that they can do for us. I’m very pleased to know that their still companies out there that care about people and their well-being.
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Product: 21st Mortgage Corporation Conventional
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21st Mortgage Corporation
Mariah Capps @MariahKCapps
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1 Star Rating
Representative Christina ext. 1985 was a horrible customer service representative. I was calling to make my first over the phone payment on my new home, so of course I had questions and was unaware of how to make the payment over the phone. She was SO rude to me!! Kindness goes a long way Christina, I was just trying to make a payment. I didn’t have to be treated like dirt.
Mariah, we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our goal is to provide the best in customer service and for any conversation to be courteous, professional, and mutually respectful. We regret that you felt the conversation did not meet this standard. If you would like to discuss your account in more detail, please feel free to contact us at 800-955-0021.