21st Mortgage Corporation

Pray you never encounter financial hardships and try to work out a solution with them. They are extremely rude and they don't seem to care.

The worst customer service ever. No communication. If one thing g was missing denied could be the smallest thing as wrong date. Will never recommend to anyone better to get a lone with a credit union.

My Dad passed away in late February. As his daughter, I had many tasks to handle for my Mom. Everyone I spoke with or emailed; Brandon, a customer service rep but especially Archer Farrell, at 21st Mortgage were very professional, kind & answered all my questions. It was very reassuring during such a difficult time.

Not impressed at all. Applicant who decided to walk away. Jeff Webber at first was helpful, but then had just short answers or none at all. First time home buyer, your kind answers and explanation would have gone a long way. Sr Credit Manager and you don’t know what FICO model you are using?! Property Tax estimate was too high. Just told me it’s a formula they use. Telling me I will get any overages back doesn’t satisfy my concern of charging over $4000.00 a year. Adding over $300.00 to my payment. No thanks.

Hanna Thompson is very professional she takes the time to explain things to you VERY GOOD JOB…………………………………………………………………………………………..!

I have been fortunate to deal with Jessica Flaitz, she’s polite, knowledgeable and I know my account is being handled well with her.

I have had to contact 21st Mortgage Corporation regarding information on my loan. I have found them very professional, knowledgeable and what I needed was delivered as promised. Thank you 21st Mortgage

My husband and I have had our mortgage with 21st Mortgage for about 15 years. Every time I call it’s a great experience. I just spoke with COURTNEY this past week to make my payment and she was just as sweet as she can be. They always go over some information, double check everything and they always ask if there’s anything else that they can do for us. I’m very pleased to know that their still companies out there that care about people and their well-being.

Representative Christina ext. 1985 was a horrible customer service representative. I was calling to make my first over the phone payment on my new home, so of course I had questions and was unaware of how to make the payment over the phone. She was SO rude to me!! Kindness goes a long way Christina, I was just trying to make a payment. I didn’t have to be treated like dirt.