Next day went and purchased new insurance and then called to cancel USAA. Was very lucky and was assisted by Sirena. I explained everything to her and she agreed that I was doing everything I was supposed to. She was very professional and very under standing. She advised that she would write up the problem and look into it.
Then a few days later she left a message explaining every thing. Started to think about all the great service I had received from USAA and how wonderful Sirena was. Decided to change back to USAA. Called Sirena and told her I wanted to restart my USAA policies. She set every thing up and I am very HAPPY to be back with USAA.
Thank you USAA for having a great employee Sirena Benavides who assisted me with my problem and brought me back.… read more