I have been with ACCC for at least two years and thankfully I have only had to use their claims service one time. I was in a minor accident in a construction zone and I was so scared I was going to be treated wrongly, because it was against the city. However, my rep was hands on with me and explained to me in detail and made me feel like I was the only customer they had! Excellent service and I would recommend them to anyone, and I have! I will be moving into a house this coming week and plan on speaking to them about home owners insurance as well.