AccountNow

651 Reviews

A market innovator since 2004, AccountNow is the Trusted Brand in providing Primary Transaction Accounts to the 40 million people turned away by banks.

AccountNow Reviews

3.6

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Sharon Cokley
October 22, 2022 • @sharoncokley

This company/bank closed without any knowledge to me. I have over $700 in there and can't get it. After trying to reach customer service for several hours, was told they'd mail a check in about 45 days. Very much upset. Had I known about the closing, I would've definitely taken my money.

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leo129
July 29, 2022 • @leo129

Terrible company, I called to ask a question about a charge and they canceled my card. I have to wait 7-10 business days for a new one or pay $25 to get one in 3 business days .now my money is locked until I get a new card . I will cancel my card once I get my money they will not get another dime from me.

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margaret harris
July 26, 2022 • @imahappyhermit

When I had problems with them, I contacted numerous agencies, including the Federal Reserve, Consumer Affairs, an attorney in California that does pro bono cases, etc.,etc. Once I did all this, you better believe that action was taken help was given. Consumer Affairs even had my complaint published in their magazine.
If anyone needs numbers or addresses to companies that will help you, please feel free to contact me @ [email protected]
If you want to look up my complaint, I posted it around May or June of last year using [email protected]

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Negativity Slayer
July 1, 2022 • @redfortitude

Horrible! I've been with this company for several years. Last September, I had two fraudulent ATM withdrawls. I reported it, they told me to send in police reports. Before I could, they closed my case and determined no fraud, just a day after my initial report stating that they had "investigated". I disputed their decision and submitted the police reports. Called to follow up, they told me that the case was closed because they had "investigated". Previously, I was told a "fraud detective" would call me with their findings..that didn't happen! I recently called again to get a report of the investigation AFTER I submitted my police reports(they like to go back to the initial call)..nothing! I contacted the BBB but that wasn't helpful. I am taking legal action next. They did not investigate; did not take the situation seriously as they claim on their recordings; and failed to give me the funds stolen.

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daisydayz90
July 6, 2022 • @daisydayz90

im in the same boat i had 4 transaction and denied my claim been with them since 2013

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Pissed Off
April 25, 2022 • @Tgullion4

I wouldn’t even give them one star I have sent emails faxes uploads of the documents they have asked for first it was my address now it’s my id it’s not clear it has to have all four corners showing it’s not valid I called the bmv they told me my id was valid all four corners are showing in all the pictures and I have multiple clear pics and still fighting with them to get my money I call everyday for 2 weeks multiple times a day and I’m getting no where is there anyway to get my money back

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Mae Nichols
March 24, 2022 • @Murry30033003

In my opinion and experience with account now I think this company is a accompany that rip off people with their prepaid card once your card expire they will not send you another one and the money that is on the card they will keep all the money that is under $5,000 that is on your card they would lie to you and tell you that new one is on his way or they asked you to fax them some different documents and they were lying said they cannot read the documents my son has sent off 20 times to them and his money is still on there please read the reviews about account now and pass it on posted on your page and tell your friend to post it on theirs because something needs to be done against the fraud alert companies thank you

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wally3343
January 3, 2022 • @wally3343

My card expired they promised a new card would be here in time, the new card never showed up so my direct deposit from social security is sitting in there with no way to pay my bills. My bills are now late and I’ve contacted a attorney to sue this company for damages.

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jessicagreeneyes31
October 1, 2021 • @jessicagreeneyes31

I am so annoyed, every single review I've read is what I'm now dealing with! Had 3 transactions that were not mine, called they canceled the card, I wanted one expedited and thought the security question said my mother's middle name, nope it was maiden name so now I've sent documents, it's been 10 days and all I'm getting is the back office team is behind, we have escalated your case blah blah blah.... I'm contacting the BBB now and attorney general's office in California today! I've been with them for 8 years. What a bunch of BS!

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yolanda_wyatt10
January 20, 2022 • @yolanda_wyatt10

hi, I've had the same thing happened to me in 2017, they withheld my direct deposit of my paychecks a total of 1821.07. Please let me know if you found the answers to resolve your issues. I am still trying to get my money from my account due to lost card and been refused a replacement card.

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springerangelica7
September 28, 2021 • @springerangelica7

The worst prepaid debit card account ever to have I've been with them for 2015 they are holding over 11,000 of mine I've been waiting over 9 weeks for some documents that I uploaded just for them to tell me 9 weeks later that my address document is not acceptable when I don't pay no utility bills to have it too and I don't work to have no joke I've been dealing with them 2015 and they've been holding my money for over two and a half months if you want to send me a debit card somebody please tell me what I can do about the situation

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jessicagreeneyes31
October 5, 2021 • @jessicagreeneyes31

I called the better business bureau on Friday, they contacted account now yesterday and today account now notified me they expedited my card today. Call the Better Business bureau and file a complaint!

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deleciacoleman32
October 9, 2021 • @deleciacoleman32

@jessicagreeneyes31 hello I’m experiencing them same thing they ask me to send documents I sent fax and uploaded and there complaining it’s not clear and just keep saying send more documents this have been going on for 2 months should I contact bbb in California or my state

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Louis Rockwell
September 9, 2021 • @luvbunny61

My debit card expired at the end of August. In mid August I called and asked when I would receive my new card. They said 7 to 10 days. No card. I called on Sept6 to ask again. all apologies but still 7 - 10 days. What is going on...I have bills and rent to pay and have no access to my money. They even disabled the funds transfer function. really think I am going elsewhere with my direct deposit SS. Used to be good and reliable, now just horrible.

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Review AccountNow

AccountNow Q&A(40 questions)

How do I talk to a live operator?

Upvotes

WalletHub

You can reach Account Now's customer service department by calling 866.925.2036. You will have to enter your card number to access the main menu, which should include an option for speaking with a live operator.

How do I send money to an AccountNow card?

Upvotes

Sydney Garth, Credit Cards Moderator

You can only send money to an AccountNow card from another AccountNow card. If that's the case, it's free and you can send up to $300/day ($500 if you upgrade to Gold and participate in Direct Deposit).

If you don't have an AccountNow card, you could try PayPal or Venmo to send money to someone.

How long does it take for a direct deposit to process with my AccountNow Gold card?

Upvotes

Sydney Garth, Credit Cards Moderator

Funds are typically available on AccountNow Gold cards the same day or the next business day when direct deposited.

You can learn more about how quickly funds are made available with different deposit methods here.

You can also get more information about how the process will work with your AccountNow Prepaid Card here.

How can I get an early direct deposit with AccountNow?

Upvotes

WalletHub

Direct deposit enables you to get your money sooner than you would with a paper check, which is where “early” comes into play, but there is no expedited direct deposit service. You can learn more about how direct deposit works from the following articles: https://wallethub.com/edu/available-funds/11314/ https://wallethub.com/edu/ach-payment/11932/ And more information about adding direct deposit to your AccountNow prepaid account can be found here: https://www.accountnow.com/services/deposit-direct-deposit-paid-faster.aspx Hope this helps!

View more answers

I can't remember my PIN number. What should I do?

Upvotes

WalletHub

You should call the Account Now customer service line at 866.925.2036. They will be able to verify your identity and help you recover your PIN or get a replacement.

AccountNow Contact

Visit Website

866-925-2036
Prepaid Credit Cards: 866-925-2036

P.O. Box 1966

San Ramon, CA 94583

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