A new perspective on banking is what Affinity Plus Federal Credit Union hopes to provide - one that starts with you and your story. Built on a solid foundation since 1930, their cooperative structure allows you to receive the maximum benefits; to achieve your dreams. By leveraging their core values of caring, excellence, and... show more
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Affinity Plus Federal Credit Union Reviews
5
48%
4
11%
3
7%
2
15%
1
19%
3.6
54 reviews
54 reviews
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Affinity Plus Federal Credit Union
Nathan @arens889
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5 Star Rating
Verified Customer
It’s paid off has zero balance ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….. ………………..
I've had an open personal loan for almost two years with no issues, in fact I've always paid more than the minimum payment every month. Not realizing my automatic payments weren't set up, I missed a payment and it went over 30 days past due. I was not notified until my payment was 35 days late and a missed payment was reported to my credit reports. My score dropped 80+ points! I reached out to Affinity Plus management only to find out they're absolutely unwilling to help. I would recommend finding a credit union who actually value real people instead of the image they portray.
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Product: Affinity Plus Federal Credit Union Personal Loans
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Affinity Plus Federal Credit Union
oilsnscents @oilsnscents
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5 Star Rating
Verified Customer
I LOVE AFFINITY!!!! THEY ALWAYS IMPRESS ME!!! My only suggestion would be that its slow to process payment info and account transactions are kind of confusing on the app but it's very minor! They have the best customer service I have ever had!!!! They reduced they're fees and penalties and gave ALL customers $100 "bumper" on they're accounts free of charge! They are always there for me no matter what. ❤️❤️❤️❤️❤️?
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Affinity Plus Federal Credit Union! We hope to see you soon!
^Jamie
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Affinity Plus Federal Credit Union
gohanasmr @gohanasmr
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1 Star Rating
This is the worst bank ever. First of all, there is no 24 hour service. It is difficult to use online banking because it is often said that it is in maintenance. Customer service is completely unfriendly. Especially customer service talking over the phone. I have been using this bank for a very long time, and I have only opened a dispute once because of a scam. But even that was rejected. I will never use this bank again and you have lost another customer. not recommended. Most of the staff working on the phone are rude and unprofessional and didn‘t even try to help resolve an issue. and I‘ve cancelled my membership due to this issues. Please use wells fargo, chase, bankofamerica or citibank instead. The bank that people use a lot is there for a reason.
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like to have a better understanding about your experience. Please reach out to us at (800) 322-7228 at your earliest convenience and we will do our best to resolve this with you.
^Jamie
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Affinity Plus Federal Credit Union
Joshua @kuehlman01
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5 Star Rating
Verified Customer
They gave me a chance when nobody else would. Everyone so far at the bank has been awsome to work with and they answer all my questions fast and are always trying to help.
Hi Joshua, we're so glad to hear that you feel heard and helped. We appreciate you putting your trust in us. Thank you for your membership! ^ashley
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Affinity Plus Federal Credit Union
Geralyn @gfournier777
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5 Star Rating
Verified Customer
Best mortgage rates around. I refinanced to a 10 yr. And got a rate of 1.875! Affinity has checking accounts that pay higher interest than savings accounts. You earn points for banking and can get gift cards and other stuff.
Hi Geralyn, thank you for sharing your experience! Great rates and rewards for everyday banking are just some of the benefits we love providing our members! ^ashley
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Affinity Plus Federal Credit Union
Tracy K @hoefstracy6
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5 Star Rating
Verified Customer
Affinity is wonderful to work with and very helpful it was quick and easy to do all online. Any questions I had they responded very promptly
Hi Tracey! Providing easy and convenient banking for you and other members is one way we're here to serve you. Thanks so much for the 5-star review! ^ashley
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Affinity Plus Federal Credit Union
George @georgel_131
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5 Star Rating
Verified Customer
As an APFCU member it was easy to secure a loan and even easier to manage the loan through the APFCU app. My loan was secured in about twenty four hours from the time I applied.
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Product: Affinity Plus Federal Credit Union Personal Loans
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Affinity Plus Federal Credit Union @AffinityPlus
Hi George! We're so glad to hear that you found the loan process smooth and quick! The mobile banking app is a great way to keep track of that loan. Have a great day! And thanks for being a member of Affinity Plus. ^ashley
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Affinity Plus Federal Credit Union
Joseph @strandlofs
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5 Star Rating
Verified Customer
Not just a number we are members. Affinity Plus has been taking care of our banking needs for years now and we trust them. Affinity Plus is safe and always there for us in good times and bad. We wouldn’t go anywhere else.
Thank for your membership and taking the time to share your experience. We appreciate you, Joe and Sue!
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Affinity Plus Federal Credit Union
erica_morris87 @erica_morris87
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1 Star Rating
One of the perks of banking with a small credit union should be customer service. The staff at the Affinity branches are great, but if you ever have an issue that involves going to the main Affinity customer service line...be ready to be very disappointed. That staff was rude and didn‘t even try to help resolve an issue. I had been a member for over 13 years, and I‘ve cancelled my membership due to this issue.
The Superior Market Account from Affinity Plus Federal Credit Union does not require a minimum deposit. Other types of money market accounts from Affinity Plus Federal Credit Union require a minimum balance to earn dividends. This can range between $2,000 and $25,000, depending on the account.
Please call Affinity Plus' customer service at 800-322-7228 to find if your deposits were accepted or not. You should also reach out to your employer to see if your deposits were returned.