Affinity Plus Federal Credit Union

I LOVE AFFINITY!!!! THEY ALWAYS IMPRESS ME!!! My only suggestion would be that its slow to process payment info and account transactions are kind of confusing on the app but it's very minor! They have the best customer service I have ever had!!!! They reduced they're fees and penalties and gave ALL customers $100 "bumper" on they're accounts free of charge! They are always there for me no matter what. ❤️❤️❤️❤️❤️?

This is the worst bank ever. First of all, there is no 24 hour service. It is difficult to use online banking because it is often said that it is in maintenance. Customer service is completely unfriendly. Especially customer service talking over the phone. I have been using this bank for a very long time, and I have only opened a dispute once because of a scam. But even that was rejected. I will never use this bank again and you have lost another customer. not recommended. Most of the staff working on the phone are rude and unprofessional and didn‘t even try to help resolve an issue. and I‘ve cancelled my membership due to this issues. Please use wells fargo, chase, bankofamerica or citibank instead. The bank that people use a lot is there for a reason.

They gave me a chance when nobody else would. Everyone so far at the bank has been awsome to work with and they answer all my questions fast and are always trying to help.

Best mortgage rates around. I refinanced to a 10 yr. And got a rate of 1.875! Affinity has checking accounts that pay higher interest than savings accounts. You earn points for banking and can get gift cards and other stuff.

Affinity is wonderful to work with and very helpful it was quick and easy to do all online. Any questions I had they responded very promptly

As an APFCU member it was easy to secure a loan and even easier to manage the loan through the APFCU app. My loan was secured in about twenty four hours from the time I applied.

One of the perks of banking with a small credit union should be customer service. The staff at the Affinity branches are great, but if you ever have an issue that involves going to the main Affinity customer service line...be ready to be very disappointed. That staff was rude and didn‘t even try to help resolve an issue. I had been a member for over 13 years, and I‘ve cancelled my membership due to this issue.

I've been a member of Affinity Credit Union, for over 5 years. The local office in Edison NJ has terrific employees. The corporate office doesn't care about it's customers. Could care less on resolving issues they created. They should be ashamed of themselves.

I have never been introduced to such misogynistic practices as this bank has imposed.
They wouldn’t deposit a check without my HUSBAND on the account. He had endorsed it; not good enough, then he came TO THE BANK with me; not good enough- they wanted his name on my account to be able to deposit the check. I was able to get the check deposited Only When my husband said I was closing out my account and we were finished with Affinity Plus. Then the manager said it could be deposited, and she fixed it, albeit with very lame excuses that didn’t acknowledge the insanity of previously requiring his name on my account.

They also sent me through hoops by trying not to allow me to change my name on the account (To my married name) without our marriage certificate. I have a valid state ID with me with my married name, having supplied it to the state already. So, I could CLOSE the Affinity Plus accounts, and reopen one with my ID that I already have, but I needed special permission to eventually get it changed without the marriage license and just with my legal ID.

In the end, they did the right things, but only when my husband was there to be just as mad as I was. I will keep banking here in the meantime, since I have CDs etc. and I will review again in a year or so, hopefully with more positive things to say...

Just words of warning to anyone who wants to keep their finances independent from th