I have never carried a balance on it, so I can't comment on fees or interest rates. However, the customer service is excellent. On two occasions, the American Express fraud prevention team has called me with questions about a recent purchase on the card, and in both cases, it was found that my card had somehow been compromised. In both cases, American Express overnighted me a new card, including once when I was out of town. Of course, they also removed the spurious charges. In another case, I accidentally missed paying my bill by one day. I called American Express, and they removed the late fee and interest charges without any issue.
Finally, I like using this particular card because of the airline miles I accrue. My wife and I recently flew first class to France on KLM and Air France through miles we earned on this card. It was a dream. I'm definitely sticking with American Express, and at least for the time being, I'm also sticking with this card.… show more