AmeriHome Mortgage Company

Horrible customer service. I refinanced my loan with another company and AmeriHome charged me an overdraft fee after I no longer had loan with them.

I refinanced my original AmeriHome mortgage into a new AmeriHome mortgage in July of 2020, and have faced a frustrating NIGHMARE ever since. For some reason, AmeriHome can't seem to figure out how to pay the Homeowners Insurance premium nor the property tax from the escrow any more. For the insurance premium, my policy came very close to being cancelled for non-payment. I tried so many times to call AmeriHome and actually talk to a person, and was successful only once. That person had me upload the insurance bill to a third party website that appeared to have nothing to do with AmeriHome. It appeared to be ineffective as well, since it took another two months and a continuing struggle to get the matter resolved. Another frustration is that due to the lack of phone support, I resorted to logging questions on their website. Several times, I posted a question up there, providing details and imploring them to pay the bill, contact Liberty Mutual Insurance company, etc. Instead, AmeriHome would just close the question and reply that the matter had been settled. After a week, I would contact Liberty Mutual, and each time there had been no payment. In the end, it took three attempts like this before AmeriHome actually paid the insurance premium.
I noticed this morning that AmeriHome had also not paid my property tax bill. Again, I am girding myself to go to war with them again to try and force them to fulfill their obligations.

Folks, if your mortgage broker tells you they want to place your mortgage in the hands of AmeriHome do yourself a favor and run the other way. I will absolutely never to business with them again, and I tell everyone I know of my experience.

Very good company ! Customer service is top notch very knowledgeable and friendly. I had to because COVID-19 file for forbearance they walked me through whole process easily. Answering all my questions and concerns with the utmost professionalism and thoughtfulness. I highly recommend

HORRIBLE HORRIBLE HORRIBLE. 1. It takes hours to get through to anyone. And when you do their representatives are not capable to handle any issues.

They completely jacked up my escrow account. They told me I had well over $7K+ what was needed to pay taxes. So they sent me a check. I called to double check that they actually received my taxes and they said yes and all this was correct. I felt something was off, so I called again. And again the representative told me everything was fine, I had enough in escrow to pay my taxes and ensured me my payment would not go up. HA. I just received a message that my mortgage payment will be going up $1,200 a month. $1,200!!! This is insane and we can not afford that. I want to send the money back but I'm a first time home buyer and have no idea how to do this. There is zero reason all of this should have gotten so messed up. ZERO. I've called numerous times since and they do not pick up the phone. Seriously run far far away from Amerihome.

Be warned...do NOT deal with this corrupt company unless you want re taxes not paid on time (costing YOU late fees) + unfair appraisal of your home’s value (continuing to collect PMI way past expected date) AND you can never speak to a human. It’s a complete garbage company!!!

My loan was recently sold to AmeriHome. This was done without my knowledge since I was out of town. I had set up direct deposit with the previous company. Was able to make a payment by phone when I found out. Today I called to set up direct deposit. The 1st person told me to go on line and enter my SS#. I advised I was not willing to put my SS# on line. He then spent 32 minutes trying to set up direct deposit. He transferred me to someone he said would be able to do so. A recording advised they were closed and the call disconnected. I called a gain. Call was dropped. I called again. A lady kept me on line for 27 minutes. Finally came on and said she couldn't do it. Said she would mail me the forms with a 2 week wait time. I asked to speak to a supervisor. Call was transferred. I heard someone pick up and hang up. I had heard this company was substandard, now I can attest to it.

Horrible company - wish they would sell my mortgage to someone else already. Their website is trash as well as calling in for assistance - choppy line, can barely understand anything, takes too long to get to someone real. I signed up for autopayment, and the payment never came out, signed up again, still hasn't come out. And no notifications that my payment is due or late? What the heck.

This company is EXTREMELY weak in helping/responding to customers' queries. My area of concern is E-Docs. I requested a form which was supposed to be sent to me in 30 days but it has now been 68 days and I still don't have the form.