Poor business acumen by the owner himself. The friendly, local, supportive business is only a facade to be dropped once you actually need them. As a local business owner, and a member of the Park Ridge community, my company has been a client for 8 years. In that time I have not had a single claim until of recent. Since attempting to file a claim and go through the process I have learned that clients have no importance to this agency except for taking their money. Not only was I continuously passed off by the support team to “call backs” and “follow ups” that never happened, but I couldn’t even get a hold of my agent (the one person and reason I signed with this company). In fact, I never can get a hold of this agent (Ark Rusak); only did he return my call after I insisted multiple times for a call back. When I spoke with Ark on this recent incident he was uneducated to my policy he sold me and insurance policies in general; he told me he “wasn’t in that side of the business anymore”, “in the financial investor side”. If at any point Ark had stated he would look into it for me or even direct someone to help, I would have felt at least supported as a loyal longtime client. To sum it up- You are sold a policy and “business partnership” only to deal with a 3rd party insurer if/when a claim is to be filed and ultimately never paid out. If you’re looking for an insurance agency to trust with your most important assets- DO NOT use Ark Rusak’s agency.
As a born and raised resident of Illinois, I'm proud to serve Park Ridge and the surrounding areas as your local Farmers agent. With over 20 years of industry experience, I have built my agency with a focus on helping people address their insurance needs. Whether you're looking for home or rental insurance for... show more
Ark Rusak's Knowledge
Professional Liability Insurance
3 Languages English, Polish, Spanish
Topper Club Recipient.
7 Licensed States
Ark Rusak Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 07/08/2022.
226 reviews from WalletHub and across the web
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They are so very responsive to my questions and needs. I can count on them to get back to me almost immediately with the answer, with the information I need or at least with an acknowledgement that they’re looking into what I’ve asked. I really appreciate this kind of customer service.
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