Axos Bank

Opened account and everything seemed fine they took my money and ordered checks. Very next next day I logged in I couldn't transfer money or deposit a check. Which wasn't a great thing to happen because my account went overdrawn by a few dollars. Their phone app and website doesn't work to do anything but check a balance after about 4 tries. I tried multiple phones, computers and web browsers which just confirmed they are garbage. Several attempts to talk to customer support never got one response. Just several letters and emails threatening me about being $6 over drafted. So thanks for nothing and thanks for wasting the $50 on checks for an account I never used. It was the shipping on the checks that over drafted the account. This company is worse to deal with than any phone company.

I'm glad I just dipped my toes in and didn't pour all my finances through Axos. First off all, processing anything is a long winded joke. Need to deposit a check, no problem just wait a week or two for your funds. I deposited a check into my Axos account and it's been 6 days and still nothing. I deposited a similar check into my other checking account 3 DAYS AFTER depositing into Axos and I already have those funds, but not the funds from the check I deposited into Axos. Mind you, they were both child support checks that went thru CSE, not some handwritten personal check. Yes a government check takes a week plus to clear. Linking my account to other services and money management apps all took about a week plus. I should've realized by how long to took to link to other services that this would not be a fruitful endeavor. This bank will definitely not be my primary account and will see very little use if I don't just close it all together. I can only imagine how long it takes to close an account with this bank as they're ridiculously slow to process anything. My recommendation is find yourself a bank that puts processing your transactions and giving you access to YOUR money a priority.

Was preapproved for a loan and went through the process of uploading all of the documents. A day later I was told that the application was rejected. All information stated in the preapproval was 100% accurate. The point of the preapproval is so that I would not have a hard pull on my credit. What is the point of the preapproval if it is not going to accurately depict what will happen with the loan? I would look elsewhere and save yourself the hassle.

I opened an account with Axos about a month ago. I needed a new personal checking account because my other one would not link with my new business account (due to Azlo closing, but that's another story...).

I read lots of good things about Axos, so I was especially disappointed when I realized how awful this bank is.

Because I was in a hurry to shift my funds into this new account and re-organize my financial life, I deposited over $7000 into my Axos account. (A very stupid move, looking back on it.) I later attempted to transfer some of that money into my other checking account, only to have Axos deny the transaction and send me a (VERY shady) email asking for additional proof of identity and address. As I don't currently have any bills in my name sent to my home address, I was unable to provide this information and tried to explain the situation to them.

They completely restricted access to my funds, saying they needed that information. I emailed the customer service representative back, asking if they could just close my account and return the funds to me. He replied yes, and said they could return the funds in 60 days if that was the route I wanted to take. I replied back letting him know I did, indeed, want to take that route - and never heard anything back.

After a couple of days, I sent a new message through my secure messaging portal explaining the situation and asking if my account could be closed. It's been almost another two days, and I have still heard 0 response.

Please DO NOT bank with Axos. I have literally never had so many issues with a bank in so little time. I have no access to my hard-earned money, have not heard from customer service when I need that most, and am overall completely dissatisfied with my banking experience here.

This is the worst bank I’ve ever worked with. From customer service (very long hold times) to bank deposits (mobile check deposit is a joke and frequently does not work with zero service, ATM deposits do not work, they hold your money for 5 days before releasing it to you), this bank should be shut down for malpractice and fraud.

Awful. Took forever to send a check when I needed to pay rent from my account, weeks, literally weeks! Couldn’t access linked account to transfer money back, or to transfer money into Axos. Deleted account, tried again, still no success. Evo, their trained app, is incompetent, if it were a pet I’d have dung on all the carpets. On the phone, not much more competence. They set up a file for the problem, never got back to me, and when I just called back, they had no record of that file, whatsoever. And, the interest rate, already low, dropped by half since opening, it had been .60% now its .30%. I’ve closed the account, the internet may have improved somethings, it has not improved banking.

AWFUL! Reported deposit issues w/ on-line & app. over 2 mo ago. Told "we are working on it", still no answer. Worst bank EVER!!!