Axos Bank

The best part of friendship is not only the outstretched hand, nor the kindly smile, nor the joy of companionship; but it is the inspiration that comes to one when you discover that someone believes in you and will do anything to help you in difficult time, my life was in a great mess after my wife and I got separated and I really needed a place since she had the house, I applied for a house loan but was denied several times due to my poor credit score, I had 12 inquiries, late payments, collection and $53,000 debt on my report, I tried some companies I came across on numerous blogs but was ripped off, so I called my best friend George who directed me to 760PLUS CREDIT SCORE and told me of how they got his grand ma’s credit fixed, so I contacted 760pluscreditscore at gmail dot com also text 304 774 5902 and in just 10days my score jumped back to excellent credit score, they cleared all late payments, collection, inquiries and debt off my report, my FICO score boosted from 519 to 792 all through the process was understanding. Thank you so much George you’re truly a friend and a shout out to 760PLUS for their tremendous job.

Low rates and great service. We were ready happy with mortgage loan process. They work diligently to ensure you have what you need for a successful closing.

Their website looks slick and modern, but it's a facade. It operates at a bare minimum of functionality, and most of the features don't operate as advertised. Their customer service is even worse; an infuriating mixture of incompetence and dismissiveness, often at the same time.

TERRIBLE
This bank is beyond terrible....not only did they misrepresent every month (6 months now) that I had underpaid but then got a statement showing that had overpaid. Axos, by their first calculation, diminished my credit. Not only did I submit my insurance proof with the website sent by the bank....the bank then sent a payment and never credited my payment so I PAID TWICE. AVOID THEM LIKE THE PLAGUE

I am a business banking customer and opeend up my account in July 2021. I have been impressed with the excellent level of service this bank provides. It is easy to receive personal service from an actual human being in the United States when you call in for assistance. I appreciate this level of service which is so rare to find these days.

Terrible customer service! Every time I call, I am on hold for up to 30 min before giving up or getting someone who say they will direct me to someone else and put you to the back of the cue. The message & chat portals are useless, nothing but scripted responses from incompetent people who cant help you. On several occasions we have had to spend all day on the phone to get issues resolved that were mistakes Axos bank made. Don't use them!

AXOS closed my checking account without refunding me the $240 balance. AXOS did not send me any email/message about their action. I only found it three weeks later when I try to access my account.

Had to close my account. The conversion from Axos Invest (formerly WiseBanyan) to Axos Bank was a huge debacle. Axos Bank was showing I had an auto-deposit in place, but it never happened and I could not delete it. In fact, the site is still showing an auto-deposit even after my account is closed. The new interface doesn't give you near-term fund performance. The performance graphs on the old Axos Invest side were incorrect (a withdrawal was calculated as a investment loss). And now, when I transferred my securities to a different brokerage, there is no cost basis for any security that was purchased prior to the Axos Bank conversion. For the price, there are a lot of other better robo-advisors out there.

If I could give Axos bank a negative star review I would!

1. The user interface for online banking is hands down the worst I have ever seen. The banking portal is not user friendly and is very hard to navigate. Finding even the most basic information for your accounts is extremely hard and unclear.

2. Making payments via bill pay is also atrocious. Most of the time I have to make payments to contractors via the "Manage Payee" tab and the "Pay" Button next to the payee. This is the only way to send electronic payments to companies or individuals without Axos writing a physical check. Worst of all if I have payee information entered it does not even show up on the bill pay tab.

3. Customer service. hours and hours and hours of holding to call customer service. When you are logged in there is no way to chat with customer service to unlock an account for something that should never have been locked in the first place. They have a chat function but you can't access it via the banking page and have to access it while on the home page of their website. Most of the time have been in a chat and after 30 minutes and answer identity questions they tell me I have to call to fix the problem I am calling about. They have a secure messaging service, but this takes at least 24 hours for a response even with a high priority.

Basically never use this bank for business! especially for a start up company.

Nice people: great communication (formally Bank of Internet) . Extremely fast and efficient. We closed in three weeks without a hitch!