1. The online banking system had an error and didn't have the correct phone numbers for our "one-time" verification step. After calling Customer Service 4 times throughout the course of a couple months to fix the number so we could log-in, each time the fix was temporary. We continue to have to call Customer Service each time to log into our account. This problem is still not fixed. I'd be curious to know whether this is an issue that many accounts faced, or if it is only an error with our phone number that for some reason has not been able to be fixed.
2. There is a charge every month ($5 per month) if you do not log into online banking. This was a hidden fee (i.e., not told to us when we registered for the account), and we accumulated fees over the course of the months without knowing. Despite the online banking phone number error that contributed to our inability to log into our online account, these fees were charged.
There are additional problems we faced in-store (e.g., managers dismissive of issues, poor customer service, near-loss of our organization's files), but these two issues have been ongoing issues for us.… show more