Professional, distanced customer service I can deal with; the part that got me was the fees. My first (and only) overdraft, 3 years into banking with them, was due to an honest mistake. Most banks will forgive you one overdraft, but the exorbitant $35 fee stuck. Then, the once-free checking started costing me $12.00 a month, and they instituted a $2.00 per transaction for pulling money out of another bank's ATM.
I can't say that there was a single event that lead me to close my accounts with Bank of America. Honestly, it was the feeling of being nicked and dimed to death for the privilege of accessing my own money, and, in a competitive banking market, there's just no excuse for that.… show more