When we dove into doing everything we could to pay our debts, repair our credit and avoid bankruptcy at all costs, I called Bank of America and was transferred to a debt specialist who worked with me on the phone for over an hour coming up with a doable plan to reduce our payment and stop further interest from accruing. As long as we kept up with our end of things, there would be no further penalty and once our debt was paid off, Bank of America would issue us new cards. While they never technically closed our account so it wouldn't appear as a card-issuer closure on our credit report, they did ask that we send them our current cards and would not authorize any purchases to be make on the account.
Our debt specialist was wonderful and checked in on us every quarter for the next few years as we diligently made our payments. I felt as if the specialist were truly concerned and once we finished making our payments, we received our agreement, marked paid in full, from Bank of America. They also worked very quickly to issue new cards and restored our credit line in full.
I was surprised to receive such service from such a large company and never once was made to feel like a terrible human being for having financial difficulties.… show more