Bank of the Rio Grande

When I opened a checking account at the Bank of the Rio Grande, I was looking for a secondary checking account at a bank other than my main one, and I was testing the waters for a future savings account. They were glad to have my business and showed it. Everything was explained clearly and very detailed, and the application process was very smooth. The clerk that helped me open my account was not the most informed, however, and had to get help several times, and most of the explaining was done via pamphlets. The only problem I ever encountered was when I had to replace a card, I filled out the order and the bank confirmed it, but never processed it, so I had to redo the process weeks later when it was apparent my new card wasn't coming until I did. It was a time-consuming process. Since then, though, I have had a very satisfactory experience.