I've been with this bank for a few years. I've never had any issue with them, but their services don't pertain to me. There is nothing I can use. I don't get any information voluntarily sent to me, there's nothing in my inbox. NO special services for those on a fixed income to help us out, and when COVID appeared, there was nothing offered to assist me. Even though I'm on a fixed income, it is pretty much guaranteed it will be there on the date it's supposed to. They won't approve me for a loan, even with direct deposit. There's no way I can git ahead, my credit isn't isn't best, but wouldn't you figure with a guaranteed direct deposit, I'd be a little better candidate? I don't have kids, and I'm not married, have a mid level job, or be considered upper middle class. Sadly, Bankers Trust, like all the other banks, seems to only cater to the married, well to do, caucasian clients. They say they help the community, but I've never seen any results that could help me, or any programs.