More than 130 years ago, they started with core values that will never go out of style: listen, learn and help people and businesses reach their goals. Their focus on offering outstanding value is why Money Magazine again named Banner the Best Bank in the Pacific Region of the U.S. in 2019. Moreover, their... show more
Banner Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/24/2023.
from WalletHub and across the web
71 reviews from WalletHub and across the web
What's Your Rating?
Most RecentMost Useful
1 Star Rating
Their frauds! 13th year in a row now I’ve mailed in a check to them for escrow shortage, due to skyrocketing property taxes, and they never adjust my mortgage! The phone number is a fake in the statement, as it lists a fake extension number that does not exist! 3 different customer service reps confirmed that for me this year. After just getting off phone with them after 3 calls and 2 voicemails, they NEVER HAVE CALLED ME BACK after a week, I called again, I spoke to a manager Jennifer, she confirmed they cashed my check 2 weeks in the 1/11, the statement didn’t generate until 1/17 and they NEVER applied it to my account to lower my mortgage! My check was cashed and it was sitting in limbo at Banner Bank! She said since they had hundreds of loans, they “didn’t have a chance yet to apply it so lower my mortgage…”. She went on to say she’d “do me a favor and apply it now and my next bill should reflect correct mortgage payment “. I work at a bank and have banked with Chase for over 35 years. Never have I seen such terrible service and handling of customers accounts. Cashing customers checks and not applying them to their accounts but keeping it for companies profit is a form of embezzlement. I would never trust Banner Bank to handle my personal accounts. It’s scary having to call to find out the extension number they print on their statements does not exist, and I have to call to investigate where they put my money, because it was not applied to my account. This is dirty banking, and someone should be investigating banner bank for these poor practices.
Would not recommend Was a customer for many years. Had purchased an airline ticket with points Seattle to Japan. Covid came, so we changed our trip to Costa Rica with very few cases. Two weeks before our trip, Costa Rica closed to USA flights. Talking to Banner Rewards Travel unit, they were going to credit my flight due to Covid regulations. I used over 300,000 points plus $300 dollars for the airfare. Banner Rewards NEVER EVER refunded ANY of my points or money. So literally I was screwed for about $1400-$1500 dollars!!!!! I would not recommend this program at ALL!!!!! ... Show Less
I've been a customer of Banner Bank since 2013. The staff in the branches are typically very personal and helpful. The debit and credit card side of their business is another story. I suspect they outsource those portions of their business to a third party because every time I try to get help I end up conversing with someone in India. Several years ago my purse was stolen on a Friday evening. I called immediately to freeze my debit and credit card, but they're closed evenings and weekends. I was on the phone for more than 2 hours trying to find an emergency number for someone who worked for the bank to help me. The entire time I'm watching my checking account be drained of all my money by the thief. It was traumatizing and Banner Bank didn't offer any help until the following Monday and they didn't credit my account until I filed and received approval of my fraud claim. A big bank would never show such disregard for a customer's money. Fast forward to current, Lean Start (Keto) ran a large charge through my debit card. They're rated FFF by the BBB and noted on hundreds of Google posts as involved in credit card fraud and fake supplements. I never interacted with Lean Start and immediately disputed the fraudulent charge. The address used for the card was wrong and they never had contact with me. Yet, close to 90 days later I get a letter from the Banner Bank fraud department that they ruled in Lean Start's favor. Banner Bank is incompetent and do tremendous harm to their customers. By allowing fraudulent charges to go through they are de facto accomplices. Hard earned money is not safe left in their institution.
Completely unprofessional. They were so oblivious to the task at hand that they kept asking questions we had already answered in email and kept on adding additional requirements not stated at the onset of the process. After accepting the application and telling us our loan was finalized months earlier, they told us that we didn't appraise two weeks before the closing date (after we had already released contingencies). This was two months after they told us the appraisal came in. Ended up not closing with them. On top of that, they continued to charge us banking fees and require that we come in person to close out the bank account. A complete waste of time and money.
Best bank ever! Great perks and superior customer service. Always available to help with any problems. Many useful tools for all of your banking needs and if you have a banking issue it is addressed and corrected in a very timely manner. Would not think of banking any place else.