Truist

I called today as I had a large sum of money taken from my account by Walmart. I will admit I shop online a lot, but I know what I buy. I have been using BBT since is was Susquehanna bank. I opened account when I was 14 about 16 years ago. I have never had an issue. Last year I actually had someone steal my phone and spend over 10g and BBT immediately fixed this issue. I called tonight and it took me 5 times to even get a hold of a person. I was met with an automatic system that asked for my SS and pin and 4 times was told it was incorrect. I tried this with my mother's account. Same thing. I finally got a hold of someone and was upset, but not belligerent by any means. It took them 20 minutes before offering to block my card and they continued to tell me I was being recorded. I was told since the transaction wants pending they couldn't do anything. Understood...but block my card. I did explain why I was so nervous as last year my password and everything was changed so I didn't get any fraud alerts. Mind you truist doesn't seem to provide that service. After I hung up, I tried to login to my account, but it was blocked and my only option was to call the number back. Needless to say I couldn't get a hold of anyone even after asking how I get in direct contact with someone before hanging up. I was told to chose another option. I explained the only other option was Spanish. I was told to pick that. I explained I don't speak Spanish and the person put me on hold AGAIN and still no solution. So now I'm locked out of my account desperately hoping someone hasn't changed my password and is taking money from me while I wait until tomorrow where I will try again to speak to an actual human. Have tried 6 times now to get a person again with no luck. Avoid this bank at all cost! After 16 years I am switching.

WORST. BANK. EVER. Spent MANY years with BB&T. Since the merger with SunTrust (which we hated), services have tanked. They've screwed up our automatic payments TWICE, and then they were RUDE when we pointed it out. We have NEVER been late on payments... now, thanks to this AWFUL bank, we have They deserve a ranking in the NEGATIVE. If you're considering this bank, RUN! Don't look back!

Waw - another example of a merger going South. NO customer service. Never a returned phone call. And if you can talk to a "team" member, you are confronted with an attitude.To be avoided like monkey-pocks!

Will be filing a lawsuit against this so-called bank TRUIST!!! They have taken over my account and refuse to let me have access to my money all bc I did a mobile deposit on a counterfeit check which I had no idea it wasn't real not to mention no prior misleading activity been making regular deposits and using the account to pay bills and even have my DD to this account. They have wronged me with Overdraft fees on purchases that were done weeks ago with a positive balance when I used my card so how can they charge you OD on transactions when you had money in the account at the time the transaction was made also not to mention they have removed the checks from my account and charged me a fee when I never had access to the checks to begin with. This is the worst bank I have ever dealt with, and I'm disgusted with the false information and the runaround taking time out of my schedule to go to branch and the people are rude and act like you are a thief and don't belong in their branch and refuse to help you and calling the fraud dept just to be told the same thing over and over again this has caused me late fees on bills that i promised to pay last Friday and it has caused me emotional distress and more hardship financially I can't even get to work have no gas and no one to borrow money from which I shouldnt have too when I have money MY MONEY in a trash bank account which is blocked !!!!!!! TRUIST TRUST ME WHEN I TELL YOU I WILL MAKE SURE YOU GO DOWN I HAVE FILED MUTIPLE COMPLAINTS WITH FDIC AND THE OCC AND NOT DONE BY FAR YOU HAVE WRONGED THE WRONG ONE!!!!! THIS BANK DOSENT DESERVE NOT ONE STAR!!!!!

HEED THIS WARNING!!! TRUIST'S BANKING ACTIVITY IS CONDUCIVE OF A BANK THAT HAS SERIOUS FINANCIAL ISSUES. I give this bank a few years, if that. I hope that the federal government takes into consideration how consumers feel about this bank & NEVER bails them out. In all of my life I have NEVER RACKED UP over $300 in overdraft fees EVER, especially not with deposits and checks pending at the same time or before the transactions!


They are predatory like I've never seen. They have essentially stolen my money. I had a deposit come into my account and I mobile-deposited a check on the same day. They held the deposit for two days and put an exceptions hold on a check for 400 freaking dollars for 8 days. This money was essential to my circumstances that week & they completely took advantage of me.


My account has been opened for under two months with no overdrafts or suspicious activity. I deposited a BB&T check for over $800 when I opened the account and wire transferred $800 the next week. So, my account was always in good standing, they had no justification to hold my money hostage except that they were depending on me for overdraft fees to the account. I turned on overdraft to my demise to buy food on May 9th because I knew a deposit was hitting my account the next day and I had a check in my hand that I was going to mobile deposit in the morning of May 10th. They immediately posted an overdraft when I logged in the next morning to make the check deposit, not even 24 hours because I purchased the food at 9pm after work.


Any other bank would consider that I was replenishing my account and would not have charged an overdraft fee. Truist saw an opportunity and immediately held up my money. I work hard for my money and sometimes I have to use it to make more money but I couldn't do that because they refused to clear my check or give me a written explanation of why an exception/administrative hold was placed on the check.


Customer service consists of foreign nationals who don't give a crap about you or America and will laugh, lie, or hang up on you without regard. They also have no sympathy for us, likely because Truist is paying them crap. Likely their business model- (hire foreign nationals with no interest in The wellbeing of Americans and pay them so low that they won't even do the bare minimum to help consumers, that way we can fully take advantage of the consumers of our bank). The in branch customer service is just as pitiful which I wish I had walked away when I first experienced them. These people obviously don't hold degrees like most bank tellers in other big brick & mortar institution, likely because Truist can't afford to hire them.


Truist is like the McDonald's of banks but without McDonald's money. Even Chime is better than truist.


On top of the overdraft fees, to add salt to injury, they sent me 6 pop-open cards, that are not sealed on the sides,to notify me that my account had accrued fees. Any tom, duck, or Larry could pop the card open on either end and read about my account issues. This comes after my request to receive paperless notifications about my account.


Then the cards had the audacity to advertise other banking solutions that may better serve me instead of overdraft. F YOU!!!! Listen Truist, I WILL NEVER USE ANOTHER PRODUCT WITH YOUR NAME ATTACHED. I don't even want to step foot in truist baseball park again, that's just how disgusted, taken advantage of and hopeless I feel from this situation. I HOPE THIS BANK CRUMBLES TO THE GROUND. I know for a fact that this was an overdraft scam because I needed to make a one-time transaction for $450 and it would not allow me but would allow multiple smaller transactions until the amount of the check that was on hold and the deposit amount was exhausted.


I am a single mom and would have went without anything that week to avoid fees but my kid's graduation ceremony was then and I needed to get to work and had to rent a car that week. They charged me 9 overdraft fees and agreed to refund only one.


What's even more laughable is that the bank is supposed to get rid of overdraft fees this summer because they've "realised that they have made millions in overdraft fees from consumers and that just isn't right. " HA! As soon as the check's posting is finalised to my account and the deposit I'm expecting tomorrow that will cover my overdrafts, clears, I am closing this account and will spit on any ground bearing Truist namesake. I wish you unrecoverable bankruptcy. Not like you're doing anything for the American economy anyway with all CSR jobs oversees plus 99% of your employees suck! & when you tell the foreign CSRs that you're closing your account, they mockingly say, awww that's too bad & then perkily say but I can help you with that! I will closely monitor any business this CEO becomes a part of and run! The bank is forecasted with a 76% chance of bankruptcy, I've read, but the CEO just got a 2 million dollar raise. "Tuh!"

The worst banking experience of my life. Platform is a joke. Doesn't allow you to add banking and make it recurring. Spent 50 minutes on a chat to simply add checking acc # and R/T.. I seriously cannot believe this is a bank. Ill be paying off my car loan 4 years early just to get away from these people

They have a civil suit against my mom. I called and was told they have no record of her or my dad In their system! How is that even possible? And how then can they file a civil suit against her? Something is very very wrong...I have yet to figure out who has her mortgage as I need to speak with them because my dad passed in 2017 and she had Alzheimer's. Very very rediculous!

My mortgage was transferred to Truist bank and I was unable to create an online account to pay the mortgage. I called the customer service account and was bounced around three different agents for over 20 minutes until it was closing time for them, so I've been unable to make an account.

When the system was changed over to Truist mid-March following the merger of Suntrust and BB&T., they erased my previous 15 payments. I received a call the end of April indicating that I would be receiving paperwork regarding missed payments and foreclosure. They reported that my payments had exponentially increased and I would have to back pay payments that had been previously removed from my checking account (I had to provide bank statements to show they had taken the money from my account). After over 14 hours with the various departments (they like to switch you around and say they don’t have access to various information, such as escrow). I was able to have my previous payments realized; however, they sent me a partial refund of my March mortgage payment. I have spent an additional 5 hours on the phone with no one recognizing why I received a small partial reimbursement or understanding where the majority of my payment has gone. I have not had success with receiving the full refund of the March payment they accepted and had me pay twice (to avoid the threat of foreclosure made by their representatives/paperwork). Many times I am transferred without the receiving person understanding why I was transferred to their department or told I will receive a call back that is never made. I have had some responsive representatives that are understanding of the situation, but I have had others that provide me incorrect information and are condescending. If your payment has increased or there are errors on your account, know that it may be due to a glitch in the system and advocate for yourself. As a woman on the mortgage, I feel like my clear identification of the issues are dismissed by many of the representatives.

BBT was and has been one of the worst banks I've ever had experience with. Due to haste of changing banks and payment methods I stayed with them for more than 20 years... Always most dissatisfied. They mehrd with Suntrust to form Truist which gave me some hope that may be the new entity will improve. It's been more than 6-8 months and not only nothing improved, it seems like the marriage of 2 of worst of breeds!!! So I'm going to finally go through the haste of changing my bank this week.