At Truist, their purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Their belief in better is at the core of everything that they do, every day. They’re one team united by... show more
Truist Reviews
5
24%
4
26%
3
18%
2
8%
1
25%
3.2
2,193 reviews
2,193 reviews
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Truist
Johickman1705 @Johickman1705
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1 Star Rating
No message tab for customer. Only for bank to you. Online mobile banking is so frustrating, I keep deleting the app because of the angst I get when trying to use it. This is my number one complaint. They were not ready to transistion when they did. Bill pay is not fully functional compared to BB&T. I'm researching banks, to switch. I don't need this frustration.
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Product: Truist Checking
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Sbrandtquinn @Sbrandtquinn
I have the same problems with Truist.
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Truist
Jen H @82jhoward
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1 Star Rating
Opened a Suntrust account in June. I have always heard great things about them. Initially everything was great except everytime I paid my car insurance online my card would decline. I would call Suntrust and be rudley told I was using the wrong CVV code. Even with triple verifying my CVV code before submitting the payment my card would decline several times before going through. The change over to the Truist app was awful. The design and features are horrendous.The app always crashed the first time I tried to sign on for the first month. My pending transactions and direct deposit would randomly disappear. The first time it happened I called and was told it was normal. WHAT!?!?!? I signed in after getting off of the phone and the transactions were posted. MAGIC!!! If I had not caught this would my direct deposits have compleatley vanished? I began to worry and had 0 trust in Truist. After not being able to sign into online banking and worrying the entire 10 hours on January 9th I began searching for another bank. I opened another account elsewhere January 11th and closed the Truist account January 13th. When I closed my account the banker was not talkative and only asked me if cash would be ok and pointed with a pen and said just need you to sign here. The rest of the time I spent at the bank was filled with awkward silence. If the bumps of the merger were ever smothed out 85% chance I would have returned, after the interaction at account closing it is now 0%. Close your accounts before something horrible happens to your hard earned money.
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Product: Truist Checking
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Truist
mubashir73 @mubashir73
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1 Star Rating
Two words: absolutely atrocious! My wallet with the cards was stollen. I called the credit card companies and cancelled all the cards, had DMV replace my license but Truist is another story and the WORST! We were on hold for 1 hour 30 minutes with no response. You cannot change your cards/account online. Waiting for the weekend to end so that I can close my accounts with them for ever. Never again! NEVER!!! I wish there were 0 stars.
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Product: Truist Business Services
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Truist
john chirico @johnchirico
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1 Star Rating
for two months i have written letters emails made 50 phone calls none every got answered hold times pass 4 hours a day.... 56 instant messages not returned facebook postings not returned..... i have had zero contact for 2 months despite trying everything..... this could be a shell company.... how can no one work here..... i spend 66 hours on hold over 43 days and non one has answered i must stop the payments today and noticy the state and government.....MUST WARN OTHERS TO AVOID THIS
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Product: Truist Car Loans
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Truist
lauren_l_landreth @lauren_l_landreth
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1 Star Rating
I have banked with BB&T since 1998. The Truist merger has been a nightmare. I have a checking account I use daily and a credit card that I don’t use but keep for my credit card utilization rating. Both show up when I check the app daily. Main concern, apparently they thought a charge on my credit card was fraudulent and messaged me about it on September 19th. It wasn’t fraud. They placed a hold on my card but I didn’t notice because I only really use the card for a few online things and to ish the bill monthly. I called Truist in November inquiring about why I had charges I ending or 10 days when the same merchants were only pending for 1-2 days. They blamed the merchant which isn’t accurate since I’ve used the same merchants for decades, but anyways that’s not the crazy part. The crazy part is that I paid off my credit card balance ( were buying a new car and wanted to boost our credit) and when I paid it off MY ACCOUNT DISAPPEARED!! I spent the my extra few days on the phone with Truist and got to the bottom of it. Because they contacted me ONCE on September 19th and I didn’t respond, they CLOSED MY CREDIT CARD- without emailing, calling, messaging me on the app, sending me a letter or anything. So much for being loyal to a bank for 23 years. After hours talking with them, they told me I could apply for a new account. No thank you. I closed my checking account today. Sad.
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Product: Truist Credit Cards
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Truist
taylorsha81 @taylorsha81
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2 Star Rating
You have to get down to a zero balance to close your account then they will charge you an overdraft fee. I am so glad I switched to capital one banking. Not only do I get free checking but my account gains interest and I get paid two days in advance. This bank is for people with bad credit and no hope! I said what I said!
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Product: Truist Checking
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Truist
Meredith_alleyne @Meredith_alleyne
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1 Star Rating
As a previous Suntrust, everything about about Truist is a disappointment. The app is trash and does not have the functionality the Suntrust app had. Online bill pay just doesn't work. It says my payment has been "pending" for 6 days. Called customer service to find out what the problem was and they said to just make the payment again because they can't see it. I am in shock at such poor service. Suntrust was great but Truist has been a nightmare. I would not recommend. Dig a whole and burry your money would be more efficient.
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Product: Truist Checking
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Truist
Curtis Cearley @curt_cearley
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1 Star Rating
Had a BB&T small business account for years. Started having issues with BoA on my other business account, so moved that account to BB&T as well. I was a very happy customer until the merger started. Trouble with the web site, trouble with logging into accounts on line, teller errors that caused service fees, lack of response to phone calls and emails from managers. I'm running into the same things I was experiencing when BoA became more of a hinderence to effective business banking than an asset. If these issues don't improve over the next two months, I will seek assistance from Synovaus, Citi, a local credit union or other bank. I understand growing pains and h of w difficult mergers can be. I don't understand ignoring the customer's pain and anguish, particularly when there are other options remaining. As a small business, I can and will pivot to another banking institution and still keep my customers happy. I simply don't understand why corporations with much better resources can't or won't expend more of those resources to do the same.
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Product: Truist Business Services
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Truist
Newlife Living @Lady1stcrown
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1 Star Rating
I'm trying to hang in there with them. But like many of the people I've referred to BB&T over several years of banking with them, many are closing their accounts & moving to Credit Union's, I too am finding myself very unsecured, unsatisfied with the service received as well as the lack of feeling comfortable, the entire phone system is completely terrible, trying to speak to a customer service representative is like waiting in a social security building, today I waited 20 minutes, however the lady was very helpful with filling my complaint, I always spoke highly of BB&T got to be honest I enjoyed my visits to the bank, Now I feel like my hard earned money is being controlled, we got offered an opportunity for my brother to go to college and was told so many great things how they would pay a 1$ for every $1 we put in, Now my mom is backing away from that idea, we now feel like so many people around the world. thank you all for your reviews I had no idea they was using overseas call centers, here we trying to make this USA better. What about Bank of America? Or a credit union they seem to build your credit, all them years my mother banked With BB&T she is closing her account. Thought she would stay with them for life.
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Product: Truist Checking
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Truist
Clivebuckmeyer @Clivebuckmeyer
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1 Star Rating
Don’t even bother trying to get a mortgage here. What a hassle. Asked for same paperwork over and over. Then 2 weeks before closing said we can’t have loan because of builder technicality. Left us in a bad spot. They didn’t care. Not their problem. Run Away..
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Product: Truist Mortgages
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+1278 users submitted a rating without writing a full review
You can redeem SunTrust rewards for statement credits, deposits into a SunTrust bank account, travel purchases, gift cards, or merchandise by logging in to your SunTrust account and navigating to the rewards redemption section of their website. You can also redeem rewards through the SunTrust mobile app or by calling the Rewards Redemption Center at (800) 255-7125. But if you redeem for travel over the phone, there's a $25 service fee.
SunTrust has three rewards-earning consumer credit cards, all of which accrue so-called “Cash Rewards credits” at different rates. You can start redeeming for cash back when you have the equivalent of $5 in Cash Rewards credits saved up. And if you redeem credits from any SunTrust credit card for a deposit into your SunTrust checking, savings or money market account, you'll get a “Loyalty Cash Bonus.” The bonus could be 10%, 25% or 50% of your redemption, depending on the balances in all your SunTrust deposit accounts. Higher balances mean a higher bonus.
There are differences between SunTrust's rewards cards when it comes to redemption, though. For example, the SunTrust Travel Rewards Credit Card will get you a better redemption rate on travel than the other two SunTrust credit cards. And cash redemptions into a SunTrust deposit account are always worth more than getting a normal statement credit.
As for the merchandise you can get with your credits, SunTrust has quite a few options: high-end sunglasses, Amazon gift cards and branded merchandise, event tickets, jewelry, handbags, FitBits, and more. If you don't have enough SunTrust Cash Rewards credits for an item, you can always use a combination of rewards and your credit card.
If you have any trouble redeeming your rewards, call SunTrust rewards customer service at (800) 255-7125.
The best BB&T business rewards card is the BB&T Spectrum Travel Rewards for Business Credit Card because it offers 20,000 miles for spending $2,000 in the first 90 days. BB&T Spectrum Travel Rewards for Business Credit Card also gives 2 miles / $1 spent on air travel, hotels and car rentals. The card has an annual fee of $0 intro 1st yr, $49 after.
BB&T Spectrum Travel Rewards for Business Credit Card is one of three BB&T business credit cards. Which is best for you will come down to whether you want cash back, travel rewards or a side of 0% financing. But you should have little difficulty finding one that fits.
Here are the best BB&T business rewards credit cards:
Best for travel rewards - BB&T Spectrum Travel Rewards for Business Credit Card: Annual fee of $0 intro 1st yr, $49 after. 20,000 miles for spending $2,000 in the first 90 days. 2 miles / $1 spent on air travel, hotels and car rentals and 1 mile / $1 on all other purchases. 0% foreign transaction fee. Excellent credit required.
Best for cash back - BB&T Spectrum Cash Rewards for Business credit card:$0 annual fee. 3% cash back on gas, 2% back at restaurants and office supply stores (up to $2,000 monthly spent in the 3% and 2% categories combined), and 1% back on all other purchases. Introductory 0% APR for 9 months on purchases. 3% foreign transaction fee. Excellent credit required.
Best for new business financing - BB&T Bright for Business Credit Card:$0 annual fee. Introductory purchase APR of 0% for 12 months. 3% foreign transaction fee. Excellent credit required.
The best BB&T business rewards cards each offer something unique. But there are alternatives for business owners looking for longer 0% introductory APRs and more lucrative rewards.
Columbia Bank Visa® Business Card offers an introductory purchase APR of 0% for 20 months. And that's matched by an introductory balance transfer APR of 0% for 20 months, subject to a 3% (min $5) balance transfer fee. And Capital One® Spark® Cash for Business offers 2% cash back on all purchases and a $500 bonus for spending $4,500 in the first 3 months.
The best rewards a BB&T credit card has come from the BB&T Spectrum Cash Rewards Credit Card; this card gives 3% cash back on gas, 2% cash back on utilities and groceries on up to $1,000 of combined monthly spend, and 1% cash back on all other purchases. With this card, you also get 10% bonus cash when you redeem rewards into your BB&T checking or savings account.
The BB&T Spectrum Cash Rewards Credit Card also offers an intro APR of 0% for 12 months for both purchases and balance transfers. Its regular APR is 13.24% - 22.24% (V) and it has a 3% (min $10) balance transfer fee.
If you are a frequent traveler, you should opt for the BB&T Spectrum Travel Rewards Credit Card. Among other travel related perks, this card offers 2 miles per $1 spent on air, hotel and car rentals, 1 mile per $1 spent on all other purchases. It is also worth noting that miles redeemed for travel worth 75% more. Its annual fee is: $0 intro 1st yr, $89 after.
BB&T rewards can be redeemed for merchandise, gift cards, cash back, airline tickets, hotel bookings, auto rental bookings, cruises, and more. You can redeem your rewards at the BB&T rewards website.
You can check on your SunTrust credit card application status by calling (800) 477-9702. Follow the prompts to be connected to a customer service representative who can help you with your inquiry. SunTrust will also send you a letter letting you know if you were approved or denied.
If your application is denied, there's still some hope left. Call (800) 477-9702 to ask for a reconsideration by explaining your particular situation. If that doesn't change the issuer's decision about your denial, consider becoming an authorized user on someone else's account.
The easiest way you can apply for a SunTrust credit card is online, or by phone at (800) 279-4824. Alternatively, you can visit a SunTrust branch.
To apply, just provide your personal information, including your name, address, Social Security number, date of birth, and other info requested. It takes about 5 minutes to fill out an application, and applicants often get an immediate decision when applying online or in person. If you don't get an instant decision, contact customer service at (800) 279-4824 to check on the status of your application.
Here's how you can apply for a SunTrust credit card:
Online: To apply online, just select the card you are interested in and press the “Apply now” button.
By phone: If you prefer to apply for a SunTrust credit card by phone, you can do so by calling customer service at (800) 279-4824.
At a branch: Alternately, you can visit your local branch and apply in person.
Ultimately, it is worth mentioning that most SunTrust credit cards require good credit, which is a credit score of at least 700. However, the SunTrust Secured Credit Card is available for applicants who do not meet these criteria.
