At Truist, their purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Their belief in better is at the core of everything that they do, every day. They’re one team united by... show more
Truist Reviews
5
24%
4
26%
3
18%
2
8%
1
24%
3.2
2,155 reviews
2,155 reviews
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Truist
Johickman1705 @Johickman1705
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1 Star Rating
No message tab for customer. Only for bank to you. Online mobile banking is so frustrating, I keep deleting the app because of the angst I get when trying to use it. This is my number one complaint. They were not ready to transistion when they did. Bill pay is not fully functional compared to BB&T. I'm researching banks, to switch. I don't need this frustration.
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Product: Truist Checking
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Sbrandtquinn @Sbrandtquinn
I have the same problems with Truist.
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Truist
Shan Non @shannonalexia
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1 Star Rating
DO NOT BANK WITH THIS COMPANY! THEY ARE THEIVES..THEY HAVE RIDDLED MY ACCOUNT WITH OVER 400 DOLLARS IN OVERDRAFT FEES WHEN I WAS 50 DOLLARS UNDER FOR PREVIOUS CHARGES NOT YET POSTED..example..6 dollar tip from a week before my account was overdrawn=36 dollars..5 dollar tip from 2 weeks ago that just posted=36 dollars...and it continued until my account was hit with 400 plus OVERDRAFT fees..even though I had not used my card once i found out initially that my account was overdrawn 50..now it's over drawn 400 plus dollars..customer service had no compassion and blatantly said..your not getting your money back..this company is horrible and I've been banking here for 12 years..no loyalty department..no help..nothing..just a bunch of thieves. This bank like most is highly unethical..Please don't become a victim like I did!
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Product: Truist Checking
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Truist
davidsh16_1 @davidsh16_1
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1 Star Rating
This appears to be a fake or scam company. The customer service wait times are absolutely horrendous, but just how horrendous I cannot say, because after hours and hours of collective wait times, there was never ever a response. If you have choices, this pathetic possible company should NEVER EVER be considered.
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Product: Truist Business Services
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Truist
herchekg @herchekg
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1 Star Rating
We wanted to refinance our mortgage from a 30 to 15 years and take advantage of lower interest rates. We had an existing SunTrust mortgage, so we reached out to them for refinancing. We worked with Thomas (T.J.) Busse as our loan officer who was great. We highly recommend TJ if you’re looking for a top-notch loan officer. However, working with Barbara D. McNeil, Vice President - Mortgage Processing's team was terrible. Barbara’s team requested documentation for properties we didn’t own asked for needs that were already uploaded to Truist’s website but could not be located by her team. We found out that we were sent another client’s needs erroneously. Lastly, we were asked for a letter from our defined contribution plan that our monthly payments are guaranteed for three years. Then we found out that defined contribution plans are not guaranteed… they’re different from pensions and social security and are not guaranteed. In other words, their needs requests from their underwriters could not possibly be met. After 2 half months working with Barbara’s team, we went to another mortgage company and completed all paperwork in less than a week. Avoid Truist as you’ll be very disappointed.
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Product: Truist Mortgages
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Truist
Surrodebbie @Surrodebbie
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2 Star Rating
Ever since this Merger, I have had to repeatedly download the banking apps then call customer service because it locked my account, this is beyond aggravating when I need access to my accounts daily. Also, for the last few years I receive an international wire transfer from my son's father who is in the military overseas , and I am charged $30. This is literally 10% of my transfer I receive to help with our child. I have checked around and that fee is incredibly high. Due to covid I received an email stating fees and transfer fees would be reversed, unfortunately they aren't willing to reverse it even though I haven't heard differently about the fees not being reversed. The savings rate are ridiculous as well.. Think it's time to find another bank.
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Product: Truist Checking
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Truist
sgupta007 @sgupta007
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1 Star Rating
Avoid - Not a place one should trust with their money. This bank has made so many errors. I can't tell if their are woefully understaffed or ill trained. I was forced to move my account to another bank. And, when a mistake is made they don't want to correct, even if it is their mistake. No wonder why they removed the word 'Trust' from their name, one cannot trust them. Shameful operation and one I need to avoid.
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Product: Truist Savings
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Truist
shannon_hellem @shannon_hellem
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1 Star Rating
I have nothing good to say about Truist. I want Bb&t back! The Truist app is horrible, it never recognizes my same device, I enter my password it claims it’s wrong, the deposit check on the app is trash it will not deposit checks half the time bc it says amount is wrong, now my check card won’t work and when I call customer service the automated voice tells me I have no debit cards. Don’t use Truist and get out asap!!!
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Product: Truist Checking
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Truist
Chad Bush @chadmarlee12
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1 Star Rating
Let's go BRADON, truist are cowards they won't answer your phone calls or less you wait for a hour plus, and they move branch and expect you to drive 2 hours for simple things they could do over the phone. Just cowards don't bank or trust them...
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Product: Truist Checking
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Truist
skressley @skressley
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1 Star Rating
I’ve been a BB&T Customer for many years. Before Apps and during the induction, never had an issue with the technology or the changes over the years.
Then, the rename/merger into Truist came about. It’s not user friendly at all… and I’m constantly getting Mobile App Errors within the App. It’s been 6 months now, I’ve deleted and reinstalled the App several times, it doesn’t help! It’s very frustrating to the point… I’m ready to move our monies. This App is trash! I use it nearly every day, and I need it to function properly.
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Truist
Jfwhite1210 @Jfwhite1210
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1 Star Rating
Operators go thru their routine, have to transfer you and now we are disconnected.. call back another 40 minutes on hold. More operators needed ( so many customers with problems) Truist is not working for me.
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Product: Truist Credit Cards
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+1275 users submitted a rating without writing a full review
You can redeem SunTrust rewards for statement credits, deposits into a SunTrust bank account, travel purchases, gift cards, or merchandise by logging in to your SunTrust account and navigating to the rewards redemption section of their website. You can also redeem rewards through the SunTrust mobile app or by calling the Rewards Redemption Center at (800) 255-7125. But if you redeem for travel over the phone, there's a $25 service fee.
SunTrust has three rewards-earning consumer credit cards, all of which accrue so-called “Cash Rewards credits” at different rates. You can start redeeming for cash back when you have the equivalent of $5 in Cash Rewards credits saved up. And if you redeem credits from any SunTrust credit card for a deposit into your SunTrust checking, savings or money market account, you'll get a “Loyalty Cash Bonus.” The bonus could be 10%, 25% or 50% of your redemption, depending on the balances in all your SunTrust deposit accounts. Higher balances mean a higher bonus.
There are differences between SunTrust's rewards cards when it comes to redemption, though. For example, the SunTrust Travel Rewards Credit Card will get you a better redemption rate on travel than the other two SunTrust credit cards. And cash redemptions into a SunTrust deposit account are always worth more than getting a normal statement credit.
As for the merchandise you can get with your credits, SunTrust has quite a few options: high-end sunglasses, Amazon gift cards and branded merchandise, event tickets, jewelry, handbags, FitBits, and more. If you don't have enough SunTrust Cash Rewards credits for an item, you can always use a combination of rewards and your credit card.
If you have any trouble redeeming your rewards, call SunTrust rewards customer service at (800) 255-7125.
The best BB&T business rewards card is the BB&T Spectrum Travel Rewards for Business Credit Card because it offers 20,000 miles for spending $2,000 in the first 90 days. BB&T Spectrum Travel Rewards for Business Credit Card also gives 2 miles / $1 spent on air travel, hotels and car rentals. The card has an annual fee of $0 intro 1st yr, $49 after.
BB&T Spectrum Travel Rewards for Business Credit Card is one of three BB&T business credit cards. Which is best for you will come down to whether you want cash back, travel rewards or a side of 0% financing. But you should have little difficulty finding one that fits.
Here are the best BB&T business rewards credit cards:
Best for travel rewards - BB&T Spectrum Travel Rewards for Business Credit Card: Annual fee of $0 intro 1st yr, $49 after. 20,000 miles for spending $2,000 in the first 90 days. 2 miles / $1 spent on air travel, hotels and car rentals and 1 mile / $1 on all other purchases. 0% foreign transaction fee. Excellent credit required.
Best for cash back - BB&T Spectrum Cash Rewards for Business credit card:$0 annual fee. 3% cash back on gas, 2% back at restaurants and office supply stores (up to $2,000 monthly spent in the 3% and 2% categories combined), and 1% back on all other purchases. Introductory 0% APR for 9 months on purchases. 3% foreign transaction fee. Excellent credit required.
Best for new business financing - BB&T Bright for Business Credit Card:$0 annual fee. Introductory purchase APR of 0% for 12 months. 3% foreign transaction fee. Excellent credit required.
The best BB&T business rewards cards each offer something unique. But there are alternatives for business owners looking for longer 0% introductory APRs and more lucrative rewards.
Columbia Bank Visa® Business Card offers an introductory purchase APR of 0% for 20 months. And that's matched by an introductory balance transfer APR of 0% for 20 months, subject to a 3% (min $5) balance transfer fee. And Capital One® Spark® Cash for Business offers 2% cash back on all purchases and a $500 bonus for spending $4,500 in the first 3 months.
The best rewards a BB&T credit card has come from the BB&T Spectrum Cash Rewards Credit Card; this card gives 3% cash back on gas, 2% cash back on utilities and groceries on up to $1,000 of combined monthly spend, and 1% cash back on all other purchases. With this card, you also get 10% bonus cash when you redeem rewards into your BB&T checking or savings account.
The BB&T Spectrum Cash Rewards Credit Card also offers an intro APR of 0% for 12 months for both purchases and balance transfers. Its regular APR is 13.24% - 22.24% (V) and it has a 3% (min $10) balance transfer fee.
If you are a frequent traveler, you should opt for the BB&T Spectrum Travel Rewards Credit Card. Among other travel related perks, this card offers 2 miles per $1 spent on air, hotel and car rentals, 1 mile per $1 spent on all other purchases. It is also worth noting that miles redeemed for travel worth 75% more. Its annual fee is: $0 intro 1st yr, $89 after.
BB&T rewards can be redeemed for merchandise, gift cards, cash back, airline tickets, hotel bookings, auto rental bookings, cruises, and more. You can redeem your rewards at the BB&T rewards website.
You can check on your SunTrust credit card application status by calling (800) 477-9702. Follow the prompts to be connected to a customer service representative who can help you with your inquiry. SunTrust will also send you a letter letting you know if you were approved or denied.
If your application is denied, there's still some hope left. Call (800) 477-9702 to ask for a reconsideration by explaining your particular situation. If that doesn't change the issuer's decision about your denial, consider becoming an authorized user on someone else's account.
The easiest way you can apply for a SunTrust credit card is online, or by phone at (800) 279-4824. Alternatively, you can visit a SunTrust branch.
To apply, just provide your personal information, including your name, address, Social Security number, date of birth, and other info requested. It takes about 5 minutes to fill out an application, and applicants often get an immediate decision when applying online or in person. If you don't get an instant decision, contact customer service at (800) 279-4824 to check on the status of your application.
Here's how you can apply for a SunTrust credit card:
Online: To apply online, just select the card you are interested in and press the “Apply now” button.
By phone: If you prefer to apply for a SunTrust credit card by phone, you can do so by calling customer service at (800) 279-4824.
At a branch: Alternately, you can visit your local branch and apply in person.
Ultimately, it is worth mentioning that most SunTrust credit cards require excellent credit, which is a credit score of at least 750. However, the SunTrust Secured Credit Card is available for applicants who do not meet these criteria.
