Truist

2,638 Reviews

Truist Reviews

2.9

What's Your Rating?

Vivian Anon
August 6, 2022 • @vllangvllang

This company is nothing but a crook everytime I get my car payment there is another additional charge on the bill. When they informed me of the merger that had happened 4 months before my notification two days before my payment was due. In the letter they informed me the merger had happened back in February 2022.. My payment needed to be sent to a different address with a different account number. This caused all kind of problems and resulted in Truist Charging me an additional $60.00 even though I was told by my bank they had resolved this issue and I would not be charged. I did not want to give them a resason to reposses my car so I paid it. My payment was not late. Even though I have a contract stating what my car payment is. Truist has now added a charge of $9.00 per month to for fees and services to my bill. This is outragious!!! You can not just decide after the fact that you want more money. I will be filing a complaint with the banking commission over their unethical behavor. It doesn't help that this bank has made it impossible to speak to a representive either. If you fight with their automated system and it finally agrees to send you to a representative instead of talking to a real person it hangs up on you. I rated this bank one star because I had to in order to rate it, but this bank is a zero in addition to being a criminal enterprise. Beware if you can I never wanted to deal with them and wish I had never heard their name!!!! If you bank with this entity you will regret it!!!

Product: Truist Car Loans

Comment

Sandra
August 13, 2022 • @sandraw_75

Verified Customer

Had emergency hvac replacement Truist gave loan to help purchase . Very helpful to me at a time when family was in crisis due to my spouse was in ICU.

Product: Truist Personal Loans

Comment

GEorge Pickens
August 12, 2022 • @mauricemitchell

I worked with the windows team for 3 years and 11 months and there is no growth. I worked under Randy Burton and Juli Mccann. They lie about promotion and then promote another coworker who is lazy and started after you. I will tell anyone to stay away from this department and that is Windows. Juli wants you to stay at the bottom and just work tickets. She says she does everything by the book but she does not. She helps and looks out for certain employees on team without Randy knowing. But Thank God im free from this disaster of a company

Product: Truist Business Services

Comment

susan_antslp
August 11, 2022 • @susan_antslp

I have been banking with Suntrust and now Truist for 10 years+ so I decided to apply for a mortgage with them against the advice of the realtor. The lender was so slow in getting back to me on a continual basis where I would typically email, text and leave voice messages all with the same question. I went through 2 months of providing documents and at the 11th hour they didn't approve the loan because the condo fell slightly short of their very rigid requirements such as there was contradictory information whether they had 19 units or 20 units. There were only 3 items that made this condo "unwarrantable" and they were minor. I understand that they are the most rigid in providing a mortgage and the customer service was frustrating and deplorable. I ended up spending over $1000 for an appraisal and learned that this was way over the standard amount for an appraisal. The new mortgage company can not use it as they need their own so I need to spend more money on yet another appraisal. Of course, Truist would not refund me the money with no loan at the end of this saga.

Product: Truist Mortgages

Comment

Sis Berthelot
August 10, 2022 • @sisberthelot

0 STARS. THIS IS THE MOST UNETHICAL, CRIMINAL, DISHONEST, LYING POS, FINANCIAL INSTITUTION EVER!!!!! Get every bit of your money and/or loans and mortgages out of this place as soon as you can.

Product: Truist Mortgages

Comment

Arron E
August 9, 2022 • @Aholio

These guys are criminals. I tried to pay off my mortgage. I was down to $3000. Called and got the payoff amount, $3200, but it "has" to be mailed to me in writing, or it can't be done. I didn't want to have this be my one and only late payment, so I figured I'd make one more online payment then as soon as it posted, then call and get the payoff in writing with the rest of the month ro spare. I paid $2900 on Friday, because they wouldn't allow me to pay more. That would leave a balance of $300. Tuesday is showed the payment posted and the balance owing was $500?!! I called to get the payoff in writing, and it is $700. An additional $400 in 4 days. And by the conversation you can tell they are setting me up. I have to tell them the exact day of the payoff or it's no good. In other words it's my responsibility to trust they send it in a timely manner and that the post office doesn't screw up. Clearly this transaction could done in a day over the phone, or online, instead of me having to agree to pay two more weeks of interest on top of the extra $400 they charged. Crooks!

Product: Truist Mortgages

Comment

Shawn
August 8, 2022 • @shawn_18

Verified Customer

We had great Rates and experience using what was BB&T to Re-finance our 2013 Jeep Wrangler. Now she has paid off and we are debt-free on the car

Product: Truist Car Loans

Comment

Catherine Felker
August 5, 2022 • @felkercj

Truist sucks - if I could give it NO stars I would. I have been defrauded out of over a hundred thousand dollars. The FBI cybercrimes division and DOJ are even involved yet Truist "Fraud Claims and Investigation Department" has done NOTHING. I filed a claim. Was never contacted by them. I called them at least 2-3 times over a 2 month period. On June second I get a call asking why I checked a box on an affidavit THEY sent me that was already preselected. Answered question. That was it. I wasn't comfortable being told they didn't need the affidavits notarized so I went ahead that day and did it. Called back 2 hours later and was told a decision was made. CLAIM denied based on their investigation. NO INVESTIGATION was performed. NONE. A letter was sent to me dated June 2 that I received 3 weeks later saying they attempted to call me several times and that due to that fact and the lack of information the case would be closed. I CALLED TRUIST 2-3 times only to be put on hold for 30-45 minutes or transferred to the wrong department or better yet, hung up on at least 6-7 times. The "Claims resolution" department emailed and said they would look into this immediately and reevaluate my case because I had "new information." Basically they didn't do their job the first time. Or the second time because they sent the same letter, dated June 2. Truist did not investigate ANYTHING. I have since been in the process of switching banks. I just tried to log on to my Truist account which I am nearly at the end of and cannot log on because their website is YET AGAIN having technical issues. Truist has THE WORST customer service, technical capabilities, fraud investigation department and basically they do NOTHING but TAKE money from the consumers. I have seen NOTHING but complaints since the merge between BBT and Suntrust. I never in 20 years with Suntrust had ANY problems. Zero. Truist is now one of the 6th largest banks. A MONSTER. Why are they getting away with all of this? Letting innocent people be scammed and defrauded out of thousands of dollars? It's disgusting, immoral and sickening.

Product: Truist Business Services

Comment

Terry Winters
August 3, 2022 • @misminiver

Everytime I try to use zelle, it says it isn't working right now. When I try to use planning, it says it isn't working right now. When does anything work with this bank? Right before the switch, I noticed just around $600 dollars was charged using my debit card. I know I didn't make those charges because I was sick and didn't do any shopping. The fraud dept. didn't find my claim to be correct.... pants on fire. When I have time to switch, I'm outta here. Truly they deserve a zero rating.

Product: Truist Business Services

Comment

trashmailone86
August 3, 2022 • @trashmailone86

Banked with SunTrust for over 15 years with no issues. As soon as they merged into Truist, problems arose. They started with disabling outside transfers, preventing me from paying my bills. When I called, they said my account was frozen due to "fraudulent activity" despite virtually never using the checking account. With my entire life savings in the bank, they won't allow me to transfer out to another bank, claiming suspicious activity, and yet provide no way of verifying myself or the activity. They're just claiming fraud so they can keep my money; the same as all the corrupt banks in China right now. I've been on hold for over 6 hours the past two days am looking into taking legal action.

Product: Truist Savings

Comment

Review Truist

Truist Offers

Business Services

Investments

Personal Loans

Student Loans

Truist Q&A(293 questions)

How do you redeem SunTrust rewards?

Upvotes

Christie Matherne, Credit Card Writer

You can redeem SunTrust rewards for statement credits, deposits into a SunTrust bank account, travel purchases, gift cards, or merchandise by logging in to your SunTrust account and navigating to the rewards redemption section of their website. You can also redeem rewards through the SunTrust mobile app or by calling the Rewards Redemption Center at (800) 255-7125. But if you redeem for travel over the phone, there's a $25 service fee.

SunTrust has three rewards-earning consumer credit cards, all of which accrue so-called “Cash Rewards credits” at different rates. You can start redeeming for cash back when you have the equivalent of $5 in Cash Rewards credits saved up. And if you redeem credits from any SunTrust credit card for a deposit into your SunTrust checking, savings or money market account, you'll get a “Loyalty Cash Bonus.” The bonus could be 10%, 25% or 50% of your redemption, depending on the balances in all your SunTrust deposit accounts. Higher balances mean a higher bonus.

There are differences between SunTrust's rewards cards when it comes to redemption, though. For example, the SunTrust Travel Rewards Credit Card will get you a better redemption rate on travel than the other two SunTrust credit cards. And cash redemptions into a SunTrust deposit account are always worth more than getting a normal statement credit.

As for the merchandise you can get with your credits, SunTrust has quite a few options: high-end sunglasses, Amazon gift cards and branded merchandise, event tickets, jewelry, handbags, FitBits, and more. If you don't have enough SunTrust Cash Rewards credits for an item, you can always use a combination of rewards and your credit card.

If you have any trouble redeeming your rewards, call SunTrust rewards customer service at (800) 255-7125.

View more answers

Are there any BB&T business rewards cards?

Upvotes

Bogdan Roberts, Credit Cards Moderator

No, there aren't any BB&T business rewards cards available anymore. But there are alternatives for business owners looking for lucrative rewards.

For example, the Ink Cash card offers 1 - 5% cash back on purchases and an initial bonus of $750 for spending $7,500 in the first 3 months. Another good business rewards credit card is the Capital One Spark Miles for Business card. It offers an initial bonus of 50,000 miles for spending $4,500 in the first 3 months. Plus, you can earn 2 miles per $1 on all purchases.

What rewards do BB&T credit cards offer?

Upvotes

Maria Adams, Credit Cards Moderator

The BB&T credit cards offer rewards in the form of cash back and miles, depending on the card. The earning rate varies as well. For instance, the BB&T Spectrum Cash Rewards Credit Card offers 3% cash back on gas, 2% cash back on utilities and groceries on up to $1,000 of combined monthly spend, and 1% cash back on all other purchases.

The BB&T Spectrum Travel Rewards Credit Card, on the other hand, offers 2 miles per $1 spent on air, hotel and car rentals, 1 mile per $1 spent on all other purchases.

The BB&T rewards redemption options include merchandise, gift cards, cash back, airline tickets, hotel bookings, auto rental bookings, cruises, and more.

How do I check my SunTrust credit card application status?

Upvotes

Sebi Mitchell, Credit Cards Moderator

You can check on your SunTrust credit card application status by calling (800) 477-9702. Follow the prompts to be connected to a customer service representative who can help you with your inquiry. SunTrust will also send you a letter letting you know if you were approved or denied.

If your application is denied, there's still some hope left. Call (800) 477-9702 to ask for a reconsideration by explaining your particular situation. If that doesn't change the issuer's decision about your denial, consider becoming an authorized user on someone else's account.

How do I apply for a SunTrust credit card?

Upvotes

Maria Adams, Credit Cards Moderator

You cannot apply for a SunTrust credit card anymore as the company no longer exists. SunTrust has merged with BB&T in February 2022 under the name of Truist. You can apply for a Truist credit card online, over the phone at (844) 487-8478, or at a branch.

Here are some of the best Truist credit cards:

Travel: Truist Enjoy Travel credit card
Ongoing Rewards: Truist Enjoy Beyond credit card
Secured: Truist Enjoy Cash Secured Credit Card

Ultimately, it is worth mentioning that most Truist credit cards require excellent credit, which is a credit score of 750+. However, the Truist Enjoy Cash Secured Credit Card is available for applicants who do not meet these criteria.

If you'd like to know where you stand, you can check your credit score for free, right here on WalletHub.

Truist Contact

What type of help do you need?

Visit Website

Truist clients: 844-487-8478
Outside of US: 910-914-8520

opens at: 1pm

Headquarters

214 North Tryon Street

Charlotte, NC 28202

Nearby Truist locations:

Claim This Page Report Abuse

Information on this page is provided 'as is' and solely for informational purposes, not for any other purpose or advice. In addition, this information does not originate from us and thus, we do not guarantee its accuracy.

You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. Furthermore, it is important to note that the inclusion of a financial company or professional on Wallet Hub does not necessarily indicate their involvement with the site or control over the information that we display. Information is displayed first and foremost for the benefit of consumers.

Editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. In addition, it is not the financial institution’s responsibility to ensure all posts and questions are answered.