Great American Insurance Group

Had no problems with this insurance company the one year we used them. Of course we didn't have any claims either and then they automatically renewed our plan (who does that? Especially for a business whose coverage changes every year) so when I told them we did not want to renew they cancelled our plan and sent us a prorated bill for a policy I never agreed to renew! Will not be using them ever again!

Do not ever use this company for anything. My father passed away about a year ago and they harrass me for money and they refuse to send me the contract that supposedly states that I or my father owe money to them. Every customer service representative I spoke to was very rude: Hope, Emily, Jeff, Doreen. Their supervisor refused to come to the phone. The person sending me multiple letters, Katie Roberts, refused to come to the phone. Fred refused to even get a supervisor for me but wrote in the notes that I spoke to the supervisor. They are dishonest. All I have asked is to see in writing why I need to send them money after my father passed away. I have a reasonable request but they just expect me to send them almost $1000.00 just because they say so. Don't trust anyone with this company.

Great American Insurance Group seems to have gone back to 20th century technology and service. It used to be possible to see daily account values, values of individual investment products, etc. online. It was also possible to change account allocations, purchase allocations, etc. online. That has recently changed. Now when I try to access account details I am given this message

"For more details such as account value, transaction history, subaccount allocations, and subaccount performance data please refer to your quarterly account statement. For the most up-to-date values or to request allocation changes, you may call us at 1-800-789-6771. You may also download, complete, and return an Allocation Change Form. Refer to the Servicing Forms menu."

Apparently GAIG concluded the internet was just a passing fad and its customers should go back to using tried and true methods like making a phone call or mailing forms to them through the USPS.

My husband died 18 months ago. STILL waiting for the Annuity claims to be processed. Repeatedly denied because we cannot find one of 3 people named as beneficiaries. I am the executor and have a trust account set up; why can’t they send the 1/3rd to that account while we wait to find records for the missing person? Kansas City Life has sent the appropriate funds. Instead
Great American would rather turn it all over to the State’s Unclaimed Funds.
Their letters always end with “We appreciate the opportunity to serve you.” Hahaha

Great American is worthless. As the carrier of my company's inland marine insurance, they insure our tools and equipment. We are a specialty construction company and all of our tools are very expensive. One of my trucks had $12,000 worth of tools stolen from the locked, permanently mounted tool boxes. Great American denied the claim because the truck was not in a locked, gated lot with a full time security guard. Well, what good is that insurance? Worthless! The money spent on the premiums was totally wasted.

Purchased a Great American insurance Annuity about 10 years ago. It appreciated in value about 2% per year over that time while stock market essentially doubled in value.
With recent stock market crash after anniversary date of annuity I saw potential to recoup some losses so requested transfer of this IRA to Fidelity. 2 weeks later still waiting for check to reach Fidelity and meanwhile stock I would have purchased for 435 per share has now rebounded to over 700.00 per share.
It is a lot quicker and easier to get money in to this annuity than out. Hope the guy who sold it to me made bank, because this purchase has been for me a very costly mistake.

After getting a second opinion, we addressed the lifetime annuity payout of this product. Way lower in comparison to other companies. We are still searching for answers as to why GA would be so non-competitive in annuity products.

I hope you will never have to deal with these guys!!! I was assigned to LEE STARLING, claim specialists, who is never returning phone calls, never picks up phone and never responds to any Emails. Trying to deal with a claim number foe over a month already, still nothing. Beware!!!

Note: both the application process rating, and the problem resolution rating, are a reflection of my perception, but not of the performance of this company; i have not had any issues with them which is great, but i cannot asses the quality of their problem resolution skills. Also, all insurance application processes are a drag, but it is a must, so there is no pleasant way to do them. they have offices on Cincinnati, so i figured better go with a local company; their prices are average in the market, and if you examine your policy, you may be able together with your agent to make a more affordable/fitting one. they are friendly, and reliable, which is king when choosing an insurance company.