BMO Harris Bank

Dealing with BMO when an automatic payment on their end did not go through was the worst phone experience with a corporation I have ever had. I was not informed correctly via email that for reasons still unknown, after 9 months of payments, my payment did not transfer. I was charged a late fee, but worse spent over 2 hours, being connected to various countries and people and still did not get past giving my information over and over.
Apparently, (the 4th or so person gave me this tid bit) Digital Banking is serviced out or has nothing to do with the BMO numbers given to call to help. One hand does not know AT ALL what the other hand is doing. I finally thought I was transferred to someone who could help me by explaining why/how the transfer did not go through, why THEY didn't try the transfer again, why I was not notified correctly and take off the late fee. I could not hear her and told her I needed to talk to someone I could hear, she hung up. Anyone from BMO reads this, please call. I will end being a customer as soon as possible. Oh I am not a customer, customers receive service.

BMO Harris took over my Diners club card which I had since 1988 and totally destroyed my account and credit. They wouldn’t credit my payments for over 2 weeks and charge me late payments, worst of all they report you to credit bureaus immediately even it is their mistake. I never had a problem with CITI for over 30 years, then BMO took over and attacked my credit instead of appreciating the huge business I was giving them. .Ver bad management. I should have canceled the card when they took over my account. Stay away from this bank if you value your credit!!!

Absolutely horrible! First, they sent me check that were linked to my savings account..not checking account AKA they didn’t work and bounced, so embarrassing. Then my debit card had fraud on it after using it ONE time. They keep sending me paper statements after I requested online only multiple times. Then my credit card with them doesn’t work at any gas stations…oh and then they sent my new credit card to the wrong address. Called then to fix this issue and they’re making me call them back in 5 business days to have it reissued. Incredibly inconvenient and terrible customer service. Would not recommend to anyone.

Thank you wallethub.com for giving me the platform to help express my feelings. This is Mohamed Zubair and my phone number is 7732405587. I have been a customer of some of the major banks and I have been a good customer. In other words I do not owe the banks anything. I called my previous banks and like usual most of the bankers we're busy. They did not pick up my call. Then I called bmo harris bank in Midlothian , Illinois. The manager of the bank with last name Patel picked up my call and helped me open an account and provided me a debit card. Well everything that seems good is not really true. So when I asked for a credit card, I was told by him not to apply for one right now because my record stated that I still owed my previous bank $349 . So I accepted the advice from mr.patel and walked away. Now after two weeks, I try to call me.patel back at 9 am when the bank opens not for the credit card but for a different issue. To make the story short. My funds from. The check deposited oibe would be given to me next Wednesday. Today is Friday. Ok I talk to Mr. Patel after I have been trying to get hold of banker in the bank from 9 am to 10 am. Mr.patel says that he cannot do anything about the checque being deposited online and that I would have to wait for the funds for five days that is till Wednesday until I receive it. He did not tell out honest and bluntly but twisted the words just like a politician would. You can hear to the recorded conversation. After 10 am, after speaking to mr.patel I have been trying to get a hold of someone in the bank just so that I can ask about opening up a credit card. From 10am to 5 pm , I have been calling every one and a half hour but nobody is receiving the calls. Why should I go through this stress when I want to open an account. Please whoever is reading this understand that bmo harris bank especially the Midlothian bank is out to just make money for itself and does not necessarily care about the fellingsif it's clients or customers. I thought customer comes first. But I guess the world is changing. Now I have an ema from my previous bank that states that I don't owe them anything. And I am getting a letter in the mail as well which was posted yesterday. So here I am trying to open an credit card with all this proof but bmo harris bank cannot do anything about it. The bank manager Patel does not even want to revieve my call. If the bank is really concerned about me they would get back to me and I will post about the bank getting back to me as well.i have shared my phone number and email address I. The beginning. From the bank manager of Midlothian bank- I do want an apology via email. If u do not receive call from Harris bank and an apology from mr.patel, I will close my account next week and switch over to another customer friendly bank. Thanks and a have nice day. Best customer service given by a trainee called Lorraite at the evergreen park, il branch of bmo Harris bank. Thanks and a have nice day.

I am closing out my BMO credit card and had $8.91 in rewards. I was told I had to forfeit this. They would not issue a gift card or send a check. Very poor customer service. I will not bank with BMO or use their credit card again.

I cannot wait to finish paying my loan off with them. I make extra payments just in case something happens and I can't make a payment. Had a family issue and was not able to work. My account was in great standing that if I didn't need to make a payment for 2 months got the invoice showing nothing is due. Then in June they are telling me that my account is 60 days pass due. Can't get a Supervisor To call me back. Went to the bank with all my paperwork, called the loan department while in the bank went over my payments and invoice they say thats not what we showin the system,
they send out the receipt. So where is my money. 30 days and still waiting for a Supervisor call back but customer service keeps calling about my payment late. Hmmmmm. I WILL NEVERRRRR DO BUSSINESS WITH THEM AGAIN. AND IM GETTING A LAWYER BECAUSE THIS IS A MESS.

I cannot wait to refinance and get rid of BMO Harris Bank. Their website crashes all the time, you're SOL on making online payments, EVEN if you are the only person on the loan. They can "set up" automatic payment over the phone, but it doesn't kick in until months after. They will call you all day, you'll answer the phone, and no one is on the other end when you say "hello". Never had this issue with Ally, in fact, I never had to speak to customer service the whole time I had the loan. I will be refinancing with them as soon as I can, never had issues with them whatsoever.

Great card to have. 5% Cable/internet/satellite & Streaming, 3% on Gas and Groceries. 1% on everything else with No Annual Fee. Has a solid mobile app to monitor and make payments on your phone. And a sign up up bonus of $200 after spending $2,000 in the first 3 months as of this review. Over all I’m very pleased with this smaller Bank and their credits card!

Worst business bank ever. It took a year. A YEAR. for them to get my online business services running for me.

This week I have spent THREE DAYS on the phone with them trying to get their system to let me send a time-sensitive wire. That's 3 days not getting my wire sent. Three days not tending to customers. Three days losing sales. Three days not getting ANY work done that I will now need to do evenings and weekends.

For help, you can expect to have to go through layer after layer of option menus, then invariably you get the wrong department and when they transfer you they end up disconnecting you. I have never been so frustrated with a bank in my life.

BMO Harris offered a bonus for opening an account and making direct deposits. I tried opening an account online, but it did not work. I called their support. They were unable to help, but I tried again while on the line and the application went through. After an exchange of emails, and no progress, I called support again. This time the hurdle was overcome and the account was opened and funded. I called support a third time to verify my eligibility for the promotion. After being handed off to 3 people, I was informed that the new account was not eligible because a promotion code was not supplied during the application process. Yet, no promotion code was provided to me either online, through email or over the phone. Support could not help me further over the phone because they could not verify my identity through the normal text, SSN, birthdate route. Instead, they tried to verify me through a database that asked questions about cars and addresses from 30 years ago, that I could not remember.

At last, I went into my local branch. There I received excellent service. The personal banker added the promotion code - no fuss, no muss. So, my advise is to open a BMO Harris account in person and not online or over the phone.