BMO Harris Bank focuses on building relationships with a vision to be the bank that defines great customer experience — building that reputation with new customers and deepening it with existing customers. BMO is building its presence and making it easier for customers to do business with it through an integrated network of branches,... show more
BMO Harris Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 04/29/2022.
3.7
671 reviews
from WalletHub and across the web
671 reviews from WalletHub and across the web
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BMO Harris Bank
robertpohlman36 @robertpohlman36
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1 Star Rating
Personal banker gave bad advice. She (Galia Heller) said to keep my account open during a fraud investigation. Well, more charges hit and now I have to go through more disputes. She filled out the form wrong the first time. She admitted it and I drove an hour to do it again. After 45 minutes she 'lost' her work and we had to start again, she rushed through it and produced an incorrect paper again !!! it was nearing noon and she was more interested in going to lunch, so took a bad attitude and rushed me out saying, "this is all I can do". Her personal bad advice and incorrect filing has cost me over $5,000 ! When I call the Fraud department I get a run around. They 'conducted' an investigation in less than 1 day on over 13 charges based on her submission but will not tell me how they conducted an investigation when I did not sign off of any information since it was all incorrect. DO NOT PUT YOUR MONEY HERE !!! Calling merchants myself restored some money since it was very clear I did not make the charges. Her advice to keep the account open has resulted in a whole slew of new internet charges from over seas !! Bad banker with limited communication skills. Bonita Beach, FL branch the absolute WORST I have dealt with in 35 years of banking.
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Product: BMO Harris Bank Checking
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BMO Harris Bank
Lanique Mickens @hotgirlhotdogz
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1 Star Rating
PLEASE IF YOU SEE THIS DO NOT BANK WITH THIS BANK IT IS THE WORSE BANK YOU CAN HAVE THEY PUT HOLDS ON YOUR MONEY AND WHEN YOU GO IN THE BANK YOU CANT TRUST THE TELLER BECAUSE THEY WILL JUST LIE. WHEN YOU SPEAK TO CUSTOMR SERVICE THEY WONT REALEASE YOUR MONEY LIKE THEY CLAIM THEY WILL I STRONGLY FEEL THIS BANK IS GOING UNDER ......OVERDRAFT FEES MAKE NO SENSE ITS FUNNY WHEN I DEPOSITED 3500 DOLLAR CHECK IT WENT THROUGH BUT 422 DOLLARS WILL BE PUT ON HOLD DOESNT MAKE SENSE PLEASE I URGE YOU SWITCH YOUR BANK TO ANYONE BUT THIS ONE MY ACCOUNT HAS BEEN AROUND SINCE 2016 AND THEY STILL WILL MESS UP EVERY TRANSACTION UNLESS ITS CASH... RUN FOR YOUR LIFE WHEN YOU THINK BMO IS A GOOD BAN. THEY DONT HAVE YOUR BEST INTRESTED AND THE MESSED UP PART MY COUSIN WAS A MANAGER FOR BMO AND SHE HAD TO QUIT BECAUSE THEY WAS DOING ALOT OF THINGS SHE DIDNT AGREE WITH TO CUSTOMERS AND I HAVE WORK FOR BANKS BEFORE AND YES THEY CAN RELEASE YOUR FUNDS THEY JUST DONT WANT TO
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Product: BMO Harris Bank Checking
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robertpohlman36 @robertpohlman36
I agree !! The ABSOLUTE WORST bank I .have EVER dealt with in my 35 years of banking. The personal bankers are rude and give bad advice. They do not know how to use their software and have bad attitudes. Their mistakes have cost me over $5,000 !!! I call and get the run around. DO NOT PUT YOUR MONEY HERE !!!!
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BMO Harris Bank
Doru @doru_dac
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1 Star Rating
For me, Diners Club was the jewel of the credit / debit card industry. Its reputation, customer service, membership benefits, and rewards program were extremely good and always made me proud of being a Diners Club cardholder. However, the customer service of Diners Club has been, in my opinion, purely and simply destroyed lately, after Diners Club North America has been acquired by BMO Financial Group / BMO Harris Bank N.A. The incompetence, the unprofessionalism, the deceit and the lack of customer care are currently felt across the board, at all levels of the organization, including management, upper management and top executive levels. My relatively recent experience (July 2021 through January 2022) had arisen from the completely unjustified declination of my card payment at a merchant (allegedly because the merchant swiped the card instead of inserting it for chip reading in the machine, which is unbelievable…) and the temporary suspension of my card privileges by Diners Club Fraud Department, as well as from the treatment I then received from two customer service representatives in the Fraud Department when I called the very same day in order to resolve the issue (the representatives hung up on me twice, talked to me in a condescending manner and refused to provide me with their names and IDs). Subsequently, I decided to file and pursue a complaint against the Fraud Department of Diners Club and the respective process has shown me, first hand, the disastrous customer service at Diners Club and its new owners. During my unsuccessful attempts to obtain a resolution to my complaint I have been confronted with complete incompetence at the Diners Club customer service level, with lies and deception at the BMO Harris Bank N.A. Consumer Credit President and Retail & Business Payments Head levels, with total lack of empathy and unprofessionalism at the BMO Harris Bank N.A. Consumer Advocacy & Governance Director level and with absolute indifference at the BMO Harris Bank N.A. CEO level. Purely and simply disgraceful... For me, the new owners are certainly not worthy of the Diners Club name / brand and they have succeeded in staining Diners Club’s reputation forever. After thirty-six years of Diners Club membership I have canceled my account.
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Product: BMO Harris Bank Credit Cards
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BMO Harris Bank
Daniel Olson @Anonymousjingle
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1 Star Rating
WORST CUSTOMER SERVICE EVER!!! I have never in my life been so disregarded and poorly taken care of by any customer service. EVER... Let alone at a bank where I keep my life finances. After 3 phone calls at over 1 hr each, not a single representative could tell me why BMO Harris had cancelled a money transfer. I was in the middle of a Home Purchase and they couldn't even tell me why my money wasn't transfering. Almost all of their customer service is in the Philippines with non-BMO Harris call center employees. I know because I literally asked the representative where the call center was and he told me. It sounds like they are reading through the bank policies while they are talking to you. They do not know how the bank operates, or how to fix your bank related issues. They just transfer you over to a "specialist" who then hangs up on you. I will be closing my account as soon as my mortgage purchase is over. DO NOT BANK WITH BMO HARRIS!!!
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Product: BMO Harris Bank Savings
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BMO Harris Bank
Nunya Nunya @Nunyanunya
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1 Star Rating
Customer service in every department that I’ve spoken with at BMO Harris Bank is extremely poor. Can’t remember the first guy’s name I spoke to but I believe he was in customer service for banking…he hung up on me when I asked him for the direct number to the credit card department to check the status of an application. The other two incompetent fools names were Courtney (female) in customer service for credit cards and Ted in sales for credit cards. If it gets approved, I’m closing this card down immediately!
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Product: BMO Harris Bank Credit Cards
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BMO Harris Bank
Nunya Nunya @Nunyanunya
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1 Star Rating
Customer service in every department that I’ve spoken with at BMO Harris Bank is extremely poor. Can’t remember the first guy name I spoke to but I believe I was in customer service for banking…he hung up on me when I asked him for the direct number to the credit card department to check the status of an application. The other two incompetent fools names were Courtney (female) in customer service for credit cards and Ted in sales for credit cards. If it gets approved, I’m closing this card down immediately!
It does not surprise me that this bank is rating a 3.8. It is the worst bank we have ever dealt with and will never use them again.
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Product: BMO Harris Bank Car Loans
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BMO Harris Bank
Md Anisur Rahman @anistuhin
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1 Star Rating
Worst experience, compared to any Bank, in my life. There was no minimum balance requirement, nor have I ever heard of any minimum activity per 2 months kinda requirement and they terminated my account for no activity after just a couple of months without even giving me any kind of notification or warning. Went to made a deposit and got to know about this, asked me to contact support and support asked me to go back to branch. What a joke!!
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Product: BMO Harris Bank Checking
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BMO Harris Bank
Rae C @RaeC734
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1 Star Rating
Absolutely horrible horrible experience with this joke of a bank! Trying to get a Release of Lein for my elderly mother's car that was paid off years ago has been a nightmare. I lost count how many times I've been transfered then hung up on. I am actually on hold now while writing this review. I never even heard of this bank until I was helping my Mother after her car accident. With all of the other financial institutions out there why on earth did she she get hooked up with them?
Oh wait, I've been hung up on yet again... BMO Harris Bank doesn't even deserve one star. I'd rather do business with a squirrel.
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Product: BMO Harris Bank Car Loans
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BMO Harris Bank
Corene @corene2837
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4 Star Rating
Lovely, keep sending good updates and better information to help improve more score. Thank you WalletHub I will keep the score up and steady.
If you can't log in to your BMO Harris bank account, you should try resetting your password. If you are certain of your user ID and the email address you previously used to access your account, then click on Forgot Your Password and follow the instructions to reset it.
If you're still having problems logging in, or don't know your user ID, you should call the bank at (800) 834-2019 for assistance.