BECU has some strange policies after going primarily to an ATM-based deposits system (unless you bank at one of their financial centers). Even though I have never had a deposited check returned, they put 5-business-day holds on certified funds like cashier’s checks over $5,000 (apparently this varies somewhat by account). Since I deposit several of these each year, they get two or three weeks worth of uncredited funds to play with. They refuse to review the deposit source.
I've been with BECU for a few years now and I never had a problem until recently. They're only nice and accommodating when you have money! My wife and I both lost our jobs this year, so we got behind on our BECU credit card payments. They drained our account to pay our credit card payment and wouldn't return it when I told them that money was for our car insurance. We were denied financial assistance because we have "no plan to repay" since we have no income right now. We had to open a new account somewhere else just to pay our bills!!! I'm sorry that we want to prioritize car insurance and electricity in our apartment over paying a minimum payment on a credit card!
Never, never ask this company for anything!!! This is the company I chose for my first refi. It’s a total disaster. It kept dragging on for 5 months which I ended up giving up after they’ve already taken my $800! All the hassle of constantly submitting the same documents you’ve already sent 5x. You almost have to show that you’re only refinancing for $100!
Needless to say, I went to another company and got approved less than a week!!!!
I wouldn't use BECU period. They don't care about anyone. 2 of my daughters got scammed and even with the police reports becu has been hassling them for 8 yrs now. Ruining their credit and constantly calling them. Excuse me that's what your insurance is for BECU. Wish I had known I would have never walked in their front door.
Heck! I have a dispute with my credit card and could not talk to anybody! They have another company that handles the disputes in FL and they are a bunch of freaking lazy people over there! I would call and wait for an hour. I kid you not, an hour! and then the phone got disconnected. And they did not call me back. SO I tried 4 yes, FOUR different times and still no one answered the phone HORRIBLE! I am going to discontinue using this useless credit card once my dispute is settled. I am DONE with BECU credit card!