BrightStar Credit Union

33 Reviews

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Find out if you are eligible to join BrightStar Credit Union.

BrightStar Credit Union Reviews

3.3

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Tee Dep
September 5, 2022 • @theryned

Stay away from Brightstar Credit Union! They repossessed my car for 45 days of nonpayment even though they know my current finances. Luckily, on the same day of repossession, I paid off the entire loan but still did not get my car until 4 or 5 days later! I had to pay over $400 to get my car back. And on top ? of that, they still put me down as delinquent in my credit history yesterday 9/4/2022 while stating I paid it off at the same time. I paid off my complete balance 08/17/2022 and I still can’t claim the title on my car yet because they hadn’t update it until yesterday. The staff members are vindictive and have lousy customer service. They were anticipating I would not be able to pay my complete balance so they can sell my car! In fact, they stated to me on the day my car was possessed that I needed to pay the complete balance first. Please run away from this bank.

Product: BrightStar Credit Union Car Loans

Comment

Delanda Grooms
January 20, 2022 • @groomsdelanda1

I called Aundrae Clark at Margate branch about opening a secured credit card to improve my credit. He not only helped me get a credit card (Regular) but also helped walk me through the process of getting a car loan and getting my new car. This is not the first time I've encountered great service at BrightStar credit Union. They are absolutely amazing. They are patient and really care to help you.

Product: BrightStar Credit Union Car Loans

Comment

barry208
December 13, 2021 • @barry208

Worst bank ever! Poor customer service, lousy attitude with both members and banking… Stay away! Part of the reason so hard to find new teachers these organizations like this and have abused teachers for years.

Product: BrightStar Credit Union Checking

Comment

elbiallymohamed
June 9, 2021 • @elbiallymohamed

Verified Customer

Always you will see negative and positive reviews . My feedback about the lending department manager: needs more training. Not recommended at all. Bad experience with auto loan even I am approved with my Bank of America. My regards, sales manager over sawgrass Infiniti

Product: BrightStar Credit Union Car Loans

Comment

Rolando
March 29, 2021 • @rolandohome13

Verified Customer

Obvious Bright Star's my credit union for years the personal care is outstanding. They offer all types programs for individuals and small businesses

Product: BrightStar Credit Union Credit Cards

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dospalmas29
March 17, 2021 • @dospalmas29

Brightstar abuses their customers with not enough tellers and nonfunctioning ATMs. Manager is nowhere to be found to correct problems!

Product: BrightStar Credit Union Checking

Comment

Online Blanket
October 22, 2020 • @onlineblanket

Rosita is awesome! Her level of customer service is by far some of the best I have ever experienced and I do not believe this is the first time I have encountered her. She is very professional and you get the sense she really wants to help. Five stars! Any company would be grateful to have such an incredible employee. I hope she really grows in BSCU and continues into management as she really exemplifies outstanding customer service.

In addition, Janice has been the most responsive representative at BSCU that I have ever met. Not only did she call me on numerous numbers with a bubbly personality but she was super attentive, had great communication, and really made me feel like she cared about my situation. I have worked with so many reps at this bank and I can not recall ever running into any as helpful, as friendly, and as fantastic as both Rosita and and Janice. They both deserve a raise as I am sure they are busting their butts helping others with such care.

Product: BrightStar Credit Union Car Loans

Comment

Ergy
March 18, 2020 • @charitablee

I wish i was not losing my job i should still have this bank. Everyone who have a great jobs you working hart for your money get this bank they will help you build your way

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jason_o
February 19, 2020 • @jason_o

Total waste of time, literally any other option would be better and will save you days of nonsense and back and forth. Will only deal with franchise dealers who charge thousands in extra fees and gap insurance.

Product: BrightStar Credit Union Car Loans

Comment

David G
September 10, 2019 • @vikingman22

Customer Service is just terrible! Spoke with Melissa in customer service-they just don't care. Very sad!!!! Listening and understanding customer needs is just not important to them! They admit to mistake but have no desire to take care of problem they created.

Product: BrightStar Credit Union Checking

Comment

Review BrightStar Credit Union

BrightStar Credit Union Offers

Business Services

Car Loans

Checking

Credit Cards

Home Equity

Investments

Mortgages

Personal Loans

Savings

CDs

Student Loans

BrightStar Credit Union Q&A(8 questions)

Does the BrightStar Platinum Secured card accept balance transfers?

Upvotes

Alex K

The BrightStar Credit Union Visa Platinum Secured card does indeed accept balance transfers. The card features an Introductory Balance Transfer APR of 2.99% for a period of 6 billing cycles on balance transfers made within 60 days of opening your account. After this introductory period, your balance transfers will be subject to an APR ranging from 10.49% to 18% (V).

How do I apply for the Brightstar Visa Platinum card?

Upvote

Patrick Murphy, WalletHub Analyst

You can apply for the Brightstar Visa Platinum card here.

What are the Brighstar Credit Union Secured Card score requirements?

Upvote

thomas friedman, WalletHub Credit Card Analyst

They will accept applicants with bad credit, so a credit score in the 500s or even lower shouldn't be too much of a problem. You have to be a BrightStar CU member, meaning that you would have to live, work or go to school in Broward, Collier, Lee, Martin, Miami-Dade, Palm Beach or St. Lucie Counties, Florida.

What is the general range my credit score needs to be to refinance a vehicle with this Credit union?

Upvotes

Does the BrightStar Credit Union Secured card accept co-signers?

Upvotes

Kim Rene

Yes, the BrightStar Credit Union Secured card accepts co-signers.

All you have to do is to include your co-signer's information on the application.

Keep in mind that your credit card co-signer essentially vouches for you by agreeing to assume liability for any balances that you might ultimately incur. Of course, having a co-signer doesn't guarantee credit card approval.

Eligibility

Find out if you are eligible to join BrightStar Credit Union.

BrightStar Credit Union Contact

Visit Website

Main: 954-486-2728
Toll Free: 800-637-2728

Nearby BrightStar Credit Union locations:

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