Call Federal Credit Union

Muggers look their prey in the eyes or sneak up on them, knowing they are wrong to steal from them. The prey also knows the mugger is wrong. What my wife and I experienced due to Call Federal's negligent communication during our mortgage refinance process, and their subsequent refusal to resolve the matter, was a financial mugging. Our loan officer provided false information which cost us thousands of dollars. Even though this is documented via emails we forwarded to a Call Federal VP, Call Federal did not own their error. Instead, Call Federal referred this matter to their attorney, who stated to us via email "The Credit Union is not making any offer of settlement" and "There is no negotiation. There is no need to keep asking." Call Federal knows it was wrong in its negligent communication and its refusal to take accountability for their error. Call Federal's attorney also knows Call Federal is wrong, as he has received the same emails we forwarded to the Call Federal VP. We know that Call Federal is wrong, as there is no grey area in what our loan officer communicated to us. What can be more black and white, literally, than email documentation? All companies make mistakes. What is shocking to us is Call Federal's response after we shared documentation of their mistake. They looked us in our eyes, knowing they were wrong, and decided to rob us. This, again, was a financial mugging.

I've been a member of CFCU for many years and have always had great service. This changed recently during an interaction with Henrico location. I had called the credit union in advance wanting to talk to a financial adviser. My wife is in her final year of medical school and we have a child in daycare, so we are a single income family racking up a huge amount of med school debt. I just wanted to talk to someone to make sure we were making appropriate financial decisions to guide us through this final year before my wife starts making a salary and we can get out of the hole.

I talked to a financial adviser at the credit union about possible options, including getting a consolidation loan to lower the number of monthly payments, or increasing the balance on one of my credit cards to give us extra room for my wife to fly around the country doing residency interviews. My credit is average, not due to anything serious like delinquent payments, but mainly due to the large amount of educational debt we had incurred. So with the financial adviser's advice, I got my father who has excellent credit and a fully paid off house to cosign for me, despite my apprehensiveness at lowering my credit score any further with a credit pull. I got reassurance that with his credit, I shouldn't have any problem getting my credit limit increased, and that would hold us over during this final year.

A couple days later, she called back saying I was turned down for having too much unsecured debt despite having my father as a cosigner. I was disappointed, but still had some questions about several things relating to the underwriter's decision, so I called back and left a voicemail asking for a return call to answer some questions. Up until now, none of this would have prompted me to write a negative review. But at this point, the credit union just bailed on me. I tried several times to get a call back from the financial adviser, but to no avail. A couple days later, I got a follow-up survey in my email asking about my experience, so I expressed my disappointment in not receiving any kind of follow-up when I had specifically requested it.

The next morning, I got a voicemail from the branch manager telling me that he had seen the results of my survey. He was very apologetic and wanted to know what he could do to make things right. So I called back later that day and left a voicemail for him thanking him for reaching out to me and asking for a return call. I truly thought this was going to resolve everything that had gone wrong so far. But then I never got a call back from him either! Two people in a row just dropped the ball on me when I really just wanted to get some sound financial counseling to make sure we were handling things appropriately in this final year of being a single income family. At this point, my goal is to pay off my current credit cards with CFCU as soon as my wife starts medical school, and then find a different bank or credit union that is more customer-focused.

Call Federal Credit Union is where I held (and still hold) my first ever checking account! Since you had to have a job within a certain company, I was able to get the account through my mother who held that job. I have always enjoyed the "small town" feel of this bank. The tellers are amazing and any and all questions are answered quickly and easily there!

I have changed financial service provider to Call Federal Credit Union and have not regretted it. While my last credit union provided needed services, Call Federal provides that and more.

I have noticed a drop in interest rates across my loans that transferred over to them, and I must say that it happened without me saying or asking anything. When I did call to inquire and check on the drop in rates, the representative on the other end of the line actually sounded worried and offered to try to find a way to lower my rates further. I was shocked and pleasantly surprised, to say the least.

I must say I enjoy my decision to change to Call Federal Credit Union and would suggest to others to check them out. The potential for savings is too great to ignore!