I sent $300 security funds to Capital One on February 3. On the same day I received an email stating that an identity verification letter would be sent to me in 7-10 business days. I never received this letter because they somehow had a completely wrong address for me. I contacted CS on FB msg on the 17th and was told to allow up to 14 business days for mailing. On the 25th I'd had enough and called to cancel the account and get my $300 back. Well apparently it's possible for me to send THEM money electronically in the blink of an eye but it's "impossible" for them to send me that same money back electronically and now I have to wait potentially 10 business days + 3 weeks for this money.
I explained the situation and said surely you can make an exception, I'm going to be evicted. She said it was impossible, cheery as you please.
DON'T SEND SECURITY FUNDS TO CAPITAL ONE UNLESS YOU ARE NEVER GOING TO NEED THEM AGAIN.… show more