Carrington Mortgage Services

They are horrible marked me late while on covid deferment and reuse to remove the late payment on my credit report, they know this was not late, as soon as I can refinance good riddance to them!

My loan was purchased by Carrington and they were ok at the beginning. Since then, they have not been helpful or understanding of my needs as a disabled person. I tried explaining my situation to several different “debt collectors” and they basically told me tough beans and they did not care. Stay away from them if at all possible

This company recently purchased my loan and is the new servicer. They never sent me a bill covering where to send the new payment. I called at 10:45 AM PT on a Friday and after an excruciating amount of time with the automated menus I got "We're sorry, our office is closed" and hung up on me - IN THE MIDDLE OF A WEEK DAY. Absolutely atrocious customer service.

As a veteran, I'm appalled by the way we have been treated. Our loan was transferred over to them two months ago and they never paid our insurance. I have been fighting with them for 4 weeks to get that paid. No one knows what is happening and now I have received a letter telling me they are purchasing insurance for me because I have no insurance. Apparently, I'm not even on their "insurance department" computers which is insane. If you don't have to have a loan with them DONT. The reviews speak for them selfs. - Jacob McFarland - WA State

My loan was transferred here so I had no choice... Nothing but issues since. THEY PAID MY PROPERTY taxes late, never notified me, then I get a delinquent tax notice in the mail with a penalty. I called them and spoke with Lincoln who was very unhelpful, told me her supervisor wasn't available and never did anything to reassure me the tax bill would be paid and that I wouldn't be responsible for the late fee. No one can tell you what is going on with your loan or taxes. Customer services is rude and less than adequate. I am devastated I have to work with this mortgage company and I expect issues here on out.

Just terrible and hungry to charge for nothing. My loan got sold to them and they forced the new charges on top of existing mortgage without proper diligence work. Stay away.

They suck. They messed up everything before we even made our first payment after our old mortgage sold us to them. They wouldn't sell us after we got a new mortgage company because they wanted all this extra money but couldn't tell us why or where it was going. We had to call every month because we would pay our mortgage than we would get a bill saying it wasn't paid.. They were putting our money in a unsettled funds acct and not to the mortgage, than try to charge us a late fee because they wouldn't put the money towards the mortgage. Every month for 4 or 5 months. Than after that it was oh you have to pay this months mortgage before we sell to the new company. Save yourself from the frustration and don't use them. They have horrible manners and come up with b.s. fees but can't tell you anything about what the fees are for!

We were switched to this co and had no choice to deal with them. Their customer service is a joke. They did not pay our county taxes and we were charged a late fee. I contacted them and no one knows anything. We now have to wait 14 days to find out what they are going to do about it. They also charged us a fee with last month’s payment and no one knows what it’s for. They told us we have to write the research dept to find out. I’ve never been so frustrated with a company before. Buyers beware what you are getting into with this company!

I've been trying for a week to talk to someone at carrington. I got through 2 times and asked that if I got disconnected if they could call me back. The response was this phone only accepts incoming calls. Of course I was disconnected and spent the remainder of the day trying to get through.why do they ask for your phone number everytime you call if they aren't going to return calls. This is one of the worst mortgage companies ever! I have had nothing but problems with them since day 1! My house burned down over a month ago. I have NO HOUSE!!! My insurance sent a check to the mortgage company. Now the mortgage Company is giving me the run around telling me it's the insurance dept. The insurance dept tells me talk to customer service. I lost EVERYTHING I have worked for in the last 20 years. I have no clothes, no socks, no shirts. I literally only got out of my house with what clothes I had on. Carrington had the nerve to send me paperwork to fix my house. There is half an end wall standing. That is all that's left of my house. I can't even get a status update on what happening with my account! These people are crooks and always have been. That's why they were under investigation for charging people for paying their bills online and over the phone! Steer as far away from this crooked company as you can! I have spent almost a week trying to get through to talk to someone with no luck. I guess my attorneys will be in touch. Im pretty sure they call that bad faith. I will filing a report with the BBB and also with the Texas Insurance board. I will be reporting them to every agency I possibly can.

Every. Time. You . Call. You. Get. A. Different. Set. Of. Policies. And. Requirements. It's a total joke of a company. Trying to get an appraisal after investing 120k into the property to remove the mortgage insurance has cost me hours of time on the phone and months of effort. AND I STILL HAVENT GOT THEM TO SEND A NEW APPRAISAL YET. I never knew a company could be worse than spectrum, but they are. I am so sad my loan was sold to them!!!!!!