Carrington Mortgage Services

Awful! They are trying to foreclose after saying I owed 2 months that were paid on time and trumped up late fees that were almost as much as a payment! Failed to apply my payments. Left my payments in "unapplied" for extended periods of time. Every communication produces different amounts due. Simply a scamming, thieving, rude company. Would leave no stars if that was an option.

Extremely poor customer service. Company does not know how to use digital communications. Screwed us over after 4 months of work on paperwork that *they* "needed". All the reps I spoke to did not understand anything more than "Your loan is up to date" and I retold my issues to more people than I can count.

They’re alright company to use but I liked the first company we originally got the loan through it was called mortgage first or something like that

Worst mortgage company I've ever done business with. They tell you one rate and then when it comes time to close they give a higher interest rate than quoted. They lead you on for 2 months and then you have no choice but to accept the higher interest rate or lose the house you want to buy. Unethical doesn't even begin to describe this horrible horrible company.

I was transferred to them in April 2022. Since being transferred, I found every person I spoke with extremely helpful. They have gone above & beyond to help us with a forbearance as my husband didn't have work for a few months & then also took the late payments and added them to the back of the loan, so that we can resume monthly payments without being reported negative to the credit bureau. My insurance was cancelled because they didn't make the payment, however, it was 100% my responsibility to update both my insurance & Carrington when the change happened in April, and I forgot. Carrington sent the payment over the same day when I realized the issue. Thank you Carrington for all your help & keeping us at ease knowing we are not losing our home.

This company is THE WORST. After offering me a forbearance during covid 19 like many other banks did, they reported my mortgage as being 180 days late at the end of the forbearance. I paid the house off in June and what they tried to do was foreclose on it, UNBELIEVABLE. I never had issues with them until I sold the house. All I want is them to report on my credit accurately!!!!!!!!!!

Carrington Mortgage Services is a terrible company. They take advantage of elderly people, especially those with memory problems such as Alzheimer's. They are the definition of a corrupt and morally bankrupt organization who only cares about the money. I would never recommend them to anyone because they will rip you off.

Literally never will answer the phone. These people are a joke and the fact that they can't pick up a phone 4 inches away from them only proves the incompetent nature of these people. How am I supposed to get cash for keys if you ignore every caller? Probably just gonna not leave on the date and stand my ground

Poor customer service, seems they try extra hard to make things difficult, I’ve never been late and they failed to report 3 payments to bureaus, not a big deal but if I was late I’m sure those “non payments” would be reported. Poorly trained staff and the answer to your questions seems to change when you talk to someone different. Thanks United wholesale for selling my mortgage to these morons.

Horrible communications, excessive hold times. Answers are inconsistent and followup is non-existent. So many spam calls once my loan was sold to this company. Nightmare to work with!