Carter Bank & Trust

When I moved to Martinsville, VA, I opened an account at Carter Bank in this town. I am highly disappointed. My health has not been good and some time ago I sent a friend to deposit some funds. He met with resistance, but jumped through their many hoops in order to help me. For the past year I have been disabled, unable to attend to my finances from a rehab facility. They locked my account due to inactivity and began siphoning funds from my account. Finally home and able to attend to my own finances, I sent the same friend today to deposit funds. According to their previous written communication to me, this would reactivate my account, but no. He was told I would have to come in in person to do this. That would entail me hiring a medical transport and wheeled bed to get there. The teller ripped up my deposit slip (one I purchased, thank you, not one they had provided to me). I have never been treated so shabbily by a financial institution. They should make new customers aware that they are only welcome if healthy and able-bodied. So now they will steal the few funds I have left there. It is a shame that a rating less than one is not available.

They do not contact you, have hidden fees, and give you incorrect information when you call in. I would not recommend them with so many superior choices available.