Centier Bank

Kelley is the worst individual I have ever had to work with. She is in charge of home loan department. Kelley will take funds out of your account when she shouldn’t, she talks to you in a belittling way, she is never available to speak to, she is by far the worst I’ve seen in her position and believe someone else more educated and professional should take over. Please ? please ? please ? take your business elsewhere you will be treated better, save money, and won’t waist countless hours on the phone!

Centier Bank executives are Bumbling Imbeciles or simply ignore being truthful.. March 10, 2023 I received Centier Email notifying me "Excited refreshed website new look, [is coming] streamlined navigation, Your online banking Sign In remains the same - No Action is required to Sign In." So March 27 preparing to do my taxes I go to my check account(s) plural, on its refreshed exciting web site - 6 (SIX) times I tried to sign on my normal way - repeatedly wouldn't go through, so then I phone call the bank after 10 (TEN) minutes or so waiting on hold, reach a nice sounding LIVE person, who reported problem, while waiting & listening to your hustling commercials announced support open to 7 pm, but person told me Support leaves at 5 PM which was going to be in another 20 minutes, Delete this LIE off your recording then! So I tried 7th time after 5 pm hoping problem would be fixed, but I was thrown into the long original application process that I did maybe 2 years ago. "What's name of favorite childhood Dog & so on." Centier owners, like too many large companies get mindlessly pulled around by the nose of greedy techies who need something to do with their time & propose schemes where they earn excessive money needlessly- "Centier company you need a new look." Me, this customer, didn't ask for a New Look. Ethical techies would say, my work here is done, call me should I need to fix a problem. Centier's technical support did a D-grade trouble shooting to see what Centier customers may get trapped & blocked out of your "New Look" gap. All I know is I've spent over 4 (FOUR) Hours -240 minutes - on Centier's New Look wasting this customer's time. Tomorrow I drive to a branch, go inside, stand & wait for my account paper printouts which then delays my tax appointment for at least 24 unnecessary hours. I hope other Centier customers don't get such a bad now running into 5 days delay of Centier "No Action required change." If I ever, ever be able to log on to my Centier on line banking again, Centier's New Look will simply make me gag & vomit. It's too bad because the people who work at your branches are really nice & helpful & I appreciate your supposed security concerns - But Centier's upper echelon decision makers you'all made expensive pathetic decisions on this upgrade. Centier had a system that wasn't broken and this is what you did to me fixing your new streamlined look which be called IMPOSSIBLE to access.

Go somewhere else this credit card is problematic what they don't tell you is they give you a very small cash advance Even if you have a lot of money in their bank and have a great credit rating every other card gives you half of your credit limit in cash advance and what they don't tell you is when you need help the bank says they don't know what's going on because it's new and the card letter says they don't know what's going on that center should know so the whole thing is problematic and they will not fix it for you once you figure out after 20 phone calls who you're supposed to talk to!! I would definitely have gone somewhere else you get a hard hit on your credit and you already have open credit but they don't give you any cash advance to pay off your other credit card no matter how good your credit is

Horrible bank. VP of collection told me I don’t fit the profile to refund the late fees. He says bank will refund to certain people. But for me no

DO NOT BANK HERE!!! Three Strikes for me. Centier's out. I've had nonstop issues with this bank since I was forced to open it due to it being a previous employer's bank (Who also screwed me over financially, go figure). At the beginning of the pandemic (Late February-March 2020), I became unemployed & watched my money carefully. At $20 left in my account while I awaited the first unemployment check, Centier charged my first overdraft fee which caused my minimal needed purchases that still kept my account above $0 to cost $35 a pop. That being said, I disputed it. A YEAR AND A HALF GOES BY BEFORE THEY REFUNDED IT ($175!!!) Fast forward to Strike 2 in November 2021, Centier DELETED cleared deposits that were in my account AND THEN charged me overdraft fees. Claimed it was a "processing error" when I called & they said since it was a bank processing error, they were sorry & put my account back to normal, refunded the fees. I gave them another shot. Big Mistake. Should have closed my account then. December 2021, I had 2 charges outside of mine & Centier's control that hit my account, which I called Centier to warn would overdraft my account BUT I had wired alot of money to cover it & put me well into the plus side until these charges refunded. They took the wire, deposits I made as well, $140 in fees. When asked about the fees, they USED THEIR TWO PAST MISTAKES AGAINST ME & "It's Bank Policy after you've been refunded once as a courtesy..." AS A COURTESY?!?! YOU MADE 2 MISTAKES AND THIS WAS THE ONE THAT SHOULD HAVE BEEN THE COURTESY SINCE IT WAS OUTSIDE MY CONTROL THESE 2 CHARGES (REFUNDED) HIT. So they refunded one of the 4 $35 fees & Still owe me $105. My wire & deposits were held up in fees & when Centier wouldn't allow me to close it with THEIR FEES holding it a minimal amount under I deposited more money they shouldn't have got to close it & get the heck away from them. I left Centier & cannot stress enough how they play with your account. Definitely not okay with me & I went to a couple other banks I definitely see alot better outcomes with. Hope one day like the bank processing error I'll get an apology along with a check for $105 I WILL deposit in my NEW bank. Couldn't make headway with the corporate structure but the branch ladies I worked with were the only saving grace for a poorly run corporate structure that definitely is NOT consumer friendly as "their policy".

Garbage bank , have over 3 accounts btw here and chase, credit union. Have over 8k a month in transactions. No mobile banking because they will not let me set it up. Had one transaction resulting in overdraft. Didn't know it. Then had 10 transactions btw $5-30 resulting in $350 in overdrafts. Then 4 more overdrafts for $140 for 4 transactions totalling $100 because the previous overdrafts. Others institutions charge around $200 in return fees. They just compile overdrafts and refuse to pay small transactions. PayPal auto charged this account resulting in initial overdraft. Costs me another $50 in fees to make instant deposit here from other banks because I can't make it to branch due to work during week. Call them and they treat my like a piece of garbage with a cocky attitude. because of a overdraft. Hang up on me. Pathetic , garbage bank


I'd been here 20yrs.

I have had my mortgage with Centier Bank for one year now and just received my new payment book. Last March I received an escrow analysis which told me I had a shortage which I then sent a check in and paid. I never received any other correspondence from them about any more shortages on my escrow. After receiving my new payment book I find that my mortgage payment went up over $50.00 to cover shortages in my escrow. I called them to find out why I was not told that the shortage I paid in April was not the actual shortage and was passed from one person to the next and was even hung up on. I spoke to 4 people at this family owned hometown bank and 2 of them were extremely rude side stepping answering my question and only answering it by saying escrow payments can change. I just wanted to know why I was told this was my shortage when in fact is wasn't. This is a very rude and poorly managed bank. I only hope that I will one day be able to refinance my home with someone else and part ways with this disaster of a business.

I really enjoy my checking account at Centier. It is simple and affordable which is what makes it appealing to me. I never receive a service fee and basic checks are $11. For someone just starting out, it is nice not to have to payout excessive fees or $20 plus for checks that I only write once in a while. Also, you can link your checking account with a "Round-up" Savings account where purchases made on the debit card round up to the nearest dollar and the difference is put in the savings. Those items add up quickly, helping build a savings account at the same time!

I love this bank! I always recommend them to everyone. I currently have a checking and savings account with them and I have never had problem. When they say totally free checking, they mean it. I have not had any service fees or any other type of fee.
I usually visit about four different branches in my area, and everyone who works there is always pleasant. They are always very friendly, courteous, and they know who I am. The environment has a very family oriented feeling. I love it! Even the customer service (over the phone) has been wonderful.