What often happens in fraud cases, is they will withhold ALL charges. This includes legitimate ones as well as fraudulent ones. As such, when the bill is posted, you have paid a lot less money than what you should have (since legit ones are also withheld, and doesn't reflex the actual spending).
Once investigation is complete, they will remove fraudulent ones, and which they did, did they not? Chase is great at responding to your needs in this regard, and not many banks make it this easy. But after they got rid of fraudulent ones, they will post the legit ones, to which you have to pay for.
This is what I suggest you go through one more time to verify actual spending and payment.
You obviously summed up all spends, now go to your bank's website and see how much money you have paid in total. If that discrepancy still exists, then you should show that to Chase, and they will respond to that.… show more