Choice Home Warranty

My experiences with Choice Warranty have been very favorable. To start with, they tell you, in writing, what is covered or not so my claims have only been for covered items and they have never tried to bamboozle us. I also read the contract, before enrolling, and they were clear that covered items that can't be fixed are replaced. It would be unreasonable to expect an original "builders grade dishwasher that is 13 years old to be replaced by a super duper fully electronic 8-cycle premium model so they provided us with a fair value check that could be used toward any grade and feature model we wanted - which the original service technician installed at no additional service charge.
I have found that when any of my covered household systems, or appliances, broke down, I just submit a claim and get an instant claim number. Usually within a few hours, I get a follow-up with the name of the repair company, the appointment time, and all the contact information. No delays, no excuses about technicians being unavailable, no bait - n -switch (if you need a plumber they don't send an electrician), and they always follow up. At least from the Choice Warranty side.
The technicians are usually small, or 1-man independent contractors and as such this is where problems come in where the technicians have to change an appointment time, have to order parts, or get side tracked by a previous service call running over or an emergency arises delaying them from my problem. I recognize this is how they hold down costs but that is the reason for my rating.
Again, I have had multiple "claims" with Choice Warranty ranging from ceiling fans and garbage disposals, to appliances and air conditioning and in every case I have found them responsive, that they either repair or if need be replace the appliance or system, and they follow up on the technicians they send out. When my current contract runs out, I intend to renew with Choice Home Warranty

The vendor, Stella LLC, was more responsible and diligent in getting the problem resolved with my A/C not working properly than was Choice Home Warranty. This was the third time in less than two weeks where the A/C was not functioning correctly regardless of whether the "original" "not working" service request was applicable or not. Although CHW was more than willing to send someone, I requested the same company who had worked on it already since I felt "they know what the problem is". The end result is all that matters and my A/C is functioning 24/7.

I keep getting a "not covered" response for the same problem that I paid a service fee less than 6 months ago. If they had told me this in March (another not covered) I would not have had to call them out again!

Choice Home Warranty representative was very efficient, asked the right questions, and got us a repairman quick for our water softener. The water softener repairman has contacted us and we are scheduled for Wednesday at 3 o’clock! Good job!

Response was fast but it will now take up to 30 days to get an e-gift card. This is after they agreed. Also, was not allowed to write a review because I was not giving them 5-stars. Imagine being without a washer for 30 days after they agreed to give you an e-gift card to get one.

on 8/6/2022 My Exhaust Fan was not working properly because the Fan keeps coming on by itself. The technician came out and said that the parts needs to be order and replaced. I get an email from Choice Home Warranty telling me it is not covered because has been determined the independent vent hood located in the kitchen has a faulty main board, switch assembly, and button switch which require replacement. A independent vent hood is not covered under warranty.
Are you kidding? when I bought the house the vent is on top of the stove, I don't ask about it being independent. They sold me every warranty I could have bought in this case I did buy and spent Thousands of dollars and now telling me this is not covered. I have filed an official complaint and let see if they resolve my issues. Until it is done my rating will not changed unless they can make me a happy customer. it won't stop here.

Not a happy one!

Just Started With Them and It Smells Like Scam. If this company doesn't get its act together and cover what they sold its customers, they are going to find themselves in deep trouble with state attorney generals plus feds for fraudulent business practices.

They sucks. My water heater broken, they don’t cover, I had to pay $45 for the contractor to come and pay 100% to replace a new one. My Ac leaking water, they said they don’t cover. So please stay away from them.

Absolutely the worst. We have been calling for six weeks to gave our a/c fixed. First they gave us a referral to a non-course contracted company. Since then we have made at least 25 calls to Choice and the second company that they referred us to. Choice repeatedly assigns a “case manager” who never returns calls, even when an appointment is made. Customer Service staff have very little English comprehension and always assure us that “someone” will call us back and a supervisor is never available. At this point we want a full refund and are likely to pursue legal action. Worthless company, service and product

So the company was really responsive to us when our HVAC went out. We contacted them and they had the appointment set within week. The part was in stock and the HVAC was fix the same day.