Choice Home Warranty

A quick response to my washing machine! Suddenly there are error codes and it stops mid cycle. I reported it, a claim was initiated and a repairman appointment made within 2 days. I'll take that!! He arrives as scheduled and repaired the washer! I'm thrilled! Great job Choice Home Warranty!!

The technician was excellent, however, my frustration is that I called because my toilet was backed up and I was concerned that it was going to start to spill over. Choice Home Warranty gave me an appointment a week away. Really??? For a situation like this I think that waiting a week is not acceptable. I am not complaining about the technician as he took care of the problem immediately. If CHW doesn't have enough providers to service their customers calls in a more timely manner thy should consider contracting with additional providers.

The technician from Pool Wranglers, Curtis, was very responsive and moved me up on the priority list since it was my pool's main filter pump motor that had failed. Choice had told him it was the booster pump which would not have been as big an issue. Also, since my pool equipment coverage is apparently limited to $500, and the replacement motor costs roughly $675, I am out of pocket about $250 including the trade charge. So, I can say, I'm very happy with Curtis' service as he did an excellent job, and not very happy with Choice Home Warranty for their inaccuracy in dispatching and lack of coverage.

Simply awful.
I believe they make a practice out of not paying justified claims.
I have had them for two properties for almost two years .
Ther have denied most of my claims, stating the tech doesn’t think the repair is covered. Every time the tech is in disbelief that they didn’t cover the repair.
Today,They would not replace a garage door opener that stopped working.
Will be canceling my policies.

So far, so good! Everything was super easy, not pushy and quick. I haven't had to make a claim yet, so hopefully that goes as smooth as the sign up!
Stacy Flint

Had a contract with Choice Home Warranty for last 4 years and had never had to use them. Filed a claim for a nonworking air conditioner. They sent out a contracted technician and I paid the $60 service fee. He checked the unit and found it had a leak submitting his report to Choice Home Warranty and they immediately denied the claim saying the leak was due to rust or corrosion. The technician was shocked and could not understand this.

I filed an appeal and supplied multiple additional pictures of the interior of the unit and they stated that they could see lots of rust in the unit even though there was none to be seen other than where the bolts attached the unit to the base. they refused to repair the system.

The technician they sent out had to put nitrogen in the system to get enough pressure to test it and I asked them to have the technician to come back and pump the nitrogen out of the system and they denied that saying they did not authorize him to do that.

We've used Choice Home Warranty three times, the first two times we had to find our own contractor and then attempt to claim back the work he did. It was a pain to have to go through this and effectively do CHW's work for them. The final straw was that they would be able to get an HVAC tech out... within the next 48 hours! Not the kind of thing you want to hear in a Texas summer. They will go about their repairs in the cheapest possible manner, so don't expect a like-for-like replacement.

Do not purchase Choice Home Warranty!!!. Repeat, Do not purchase Choice Home Warranty
I placed a claim for a dishwasher in May 13 2023. I was lied to numerous times when I called Choice support, that the claim would be processed in 5-7 business days. The claim took 4 weeks to process. At that time, I was offered a buyout (Lowes credit) because the dishwasher part could not be replaced. The buyout amount was $400 less than a cost of the replacement dishwasher. Choice does not cover the cost of the dishwasher delivery and the cost of removing the old dishwasher. The Choice Support rep do not know their own policy and claim coverage and they are unable to tell you about the additional cost not covered by the policy. Horrible customer service.

Rocky start- today is day 1 as a customer. Signing up felt like a high pressure sales pitch- the prices online aren’t as good as what “they can offer” via the phone. When I said so the price got better, twice.

Left me angry and feeling irritated by the whole experience.

Show the price, up front. Shady business practice in my opinion and I told them so- the CSR, Rob- hung up on me at that point.