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I have had a Bank of America Savings Account for about 12 years. In general it has served me well. I get monthly account summaries like clockwork and whenever I have had any questions their customer service representatives have been extremely helpful. Bank of America has transformed with the times, having apps and text features which make it much easier to access my accounts. These innovative things have truly helped keep the bank current and have assisted in making customers like myself happy. I have never had an issue with the bank policies and I expect I will continue to have a happy relationship with Bank of America for a long time.
I have had State Farm Insurance for over 15 years now on my home and cars. A couple of years ago we had a terrible fire in the house and within a few days we had moved out of our hotel room which was set up by State Farm, and into a rental home that met all of our needs. During that very difficult time, State Farm made our lives much more manageable and I am grateful for having had this insurance.
I have been with this credit union for about 5 years now and usually it meets my basic needs for a bank. Unfortunately not too long ago their systems went down, they did not have any customer service representatives available and the internet site was down as well. I had no access to my account for well over 4 hours. Instead of having emergency contacts available when an incident such as this occurs, I was directed to call back during business hours. Problem was never addressed.
I have a PNC savings account which I have had since I opened my account back in college, in 2003. It has always served its purpose, save my money and it does it well! I love the easy access to it and how it is linked to my checking account. I am able to access it with the mobile app and my life is absolutely better having a savings account at PNC. The customer service at this bank is also very good. I have had other banks before which I have had issues with previously and thankfully at this place I have been more than ok.