Christian Financial Credit Union

This credit Union has screwed up my accounts and my ability to pay anything to the most ridiculous degree you've ever seen.
I've had two loans with this credit Union in the past two years that they've screwed up constantly almost every month, The same goes for a Visa credit card
They've arranged for these loans in such a way where they said that they would be self-paying and then we're not.
The first one was self-paying for about the first year then stopped then they changed it locked up my money so then I would have to pay out of a different account and constantly transfer the amount that was freed by the account that they locked the money in making me do twice the work instead of the automatic payments that were supposed to happen.
On the second loan they did the same thing again making it twice as hard to deal with the account and constantly sending me non-payment notices every 3 months so how did the next 2 months always get paid correctly and the third one never. I wound up having the pay them off in full due to the misery they constantly caused me nearly every month so I paid them off far before they were to be completed.
Then I got frauded and identity theft not from the credit Union itself but someone who had access to my house.
I had to cancel and close all my accounts which is true to form they entirely screwed up making changes to new accounts never transferring the payment obligations and creating havoc with my payments to my loans and my credit cards again because either they have wrote down the incorrect new account numbers or as they said would make all the transfers needed to the new account numbers so that everything will work the same which they did not.
Every month I deal with notices of getting $25 fees for things that aren't paid that were set up to be paid automatically from accounts that they set up incorrectly.
I've lost track of how many DocuSign documents I've had to redo and redo and redo because they can't get an account number straight it has been a living nightmare for the last year and a half to two years dealing with these people.
The Harper woods office is a crap hole and a constant source of the cause of my problems to begin with and yet no matter who you call at the headquarters or anywhere else things just go from bad to worse and never get resolved.
Today I will be filing a complaint a formal complaint with the federal regulator that handles this Bank and my intention is to make as much help for them as they have made for me.
I'm not going to leave because I'm going to make sure that I am just as big as a thorn in their guts in their sides as they have been the mine so if they're going to continue to aggravate my life I'm going to make a living out of theirs.

Credit Unions are better than banks. Good service. Slow in processing payments. Employees at the branches are great. The call center needs improvement in customer service, but far better than bank. I found out your debit card you can use at any supporting Credit Unions.

This has been a horrible institution because you can not get answers to ANY questions. I have tried transferring money from their institution to another bank or credit union online and its like dealing with incompetent people.
To get phone service I have been on hold each time for over 30 mins to then get cut off with no return call back. Motor city was absolutely not a headache. I have been on the phone for over an hour because the teller on the phone states she can not answer my question. Over the weekend can not get any assistance after 2:30pm so you have to wait until Monday. Can Not assess bill pay from a savings account you Must have a checking account. Now, do not getting me started but there are all kinds of fees attached to this account so make sure you read Everything or you will pay and that can diminish your account.
You may ask then why do I stay because it to much of a headache to change my direct deposits I had setup for over years and others are attached to the accounts as well.
I hope in the future I will learn to like this credit union but for now if you do not have a lot off patience this credit union can raise your blood pressure and test your patience.

Opened a member account at CF Credit Union today so I could purchase 2 CD's at best local rate I could find. Two female employees (one in training) handled the transactions, and I have no idea who they were as they never introduced themselves nor offered business cards nor were either of them seeming to be friendly and welcoming. I have various accounts with three other Livonia credit unions so I was not surprised to find that the purchase of a $5.00 share (savings) was required, but I was really taken back to learn there was a $10 ACCOUNT OPENING FEE to become a member! I've just never heard of this and commented on it with one employee replying "oh, yes, it's common for credit unions to do this". THIS HAS NEVER EVER BEEN MY EXPERIENCE and I said that to the employee as I reluctantly paid the fee, since CD paperwork was already underway. I felt disconcerted that I ended up paying a fee to a financial institution which will gain the benefit of using a substantial amount of money for an extended period of time in return for current extremely low interest gains. This experience did NOT leave me with warm fuzzy feelings about CF Credit Union.

I have been a member of Christian Financial Credit Union for a few years now. I can't even begin to tell you how much of an improvement over my last big bank experience this is. With other banks, the unnecessary fees, customer service reps that don't seem to care about you, the long lines and just general dis-satisfactory service. My old bank I had a problem with my credit card and it took weeks to get it settled. They didn't seem to really care about what had happened.

With Christian Financial Credit Union, I feel much more appreciated. They actually make you feel human and not just another account number on a piece of paper. I highly recommend them to anyone who is nearby one looking for a credit union.

My family and I have been going to Christian Financial Credit Union for over 25 years. Christian Financial gets 5 stars from me every time. They are extremely friendly, helpful, caring, professional and overall just a wonderful place for all your banking needs. I would recommend them to everyone I know. Over the 25+ years of service with them I have never had a problem; in fact if something does go wrong on my part, they go above and beyond to help resolve your problem. I have a savings and checking account with them, and have taken out loans with them. I will continue to use this credit union, and continue to refer people to them

I have been a member of CFCU for approximately 2 years now. I have a joint checking with my fiance and he has his own personal credit card. There has never been a time where I didn't feel welcomed or unimportant. The customer service reps take the time and do everything they can to help you as much as they possibly can. I wouldn't go anywhere else. With the good things I have to say, there is one bad thing. We have online banking and don't get notified when we are about to overdraft, or if we do overdraft, we won't get notified until 5 days later. They are supposed to fix the problem, but as of yet, I haven't had any luck.