The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 09/19/2021.
692 reviews
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On August 7, 2021, I along with my two sisters and niece was returning home my other niece college graduation at Middle Tennessee University traveling back to Southaven, MS. My sensor came on in my Jeep Wrangler telling my to inflate my back drivers tire to 38 because it showing low pressure at 30. I was located off I40West. I pulled off at a Pilot station, by the time I arrived my reading was at 16, my tire was almost flat, but not completely. I figured I only needed air, found out nail was lodged in the tire. I contacted AAA at approximately 8:30pm to inform them I needed assistance. I gave the Rep my location, after I asked aTN State Trooper I saw at the pilot my exact location. She took all my information and told me someone would be there at 9:30. We waited, and while waiting several men asked us if we needed assistance. I thanked them and told them AAA was on their way. When it got to 9:50pm I contacted AAA again and was put on hold for 35 minutes. Meanwhile I told my niece to call them too and her process was completely different the same number. She was told some would be there at 11:30pm. No one showed. While the Rep finally answered and I gave her the info she told me there wasn’t anyone in area to service me of course I’m highly upset at this point more. I never received a call or text telling me anything. She told me the dispatcher was checking now and they would call me. Well, can you believe they called alright me and niece 12 hours later asking do I still need assistance or another asked did my technician show. I can’t tell you what I said. All I know my membership is up for renewal this month, I’m canceling and I filed a complaint. AAA sucks
I was asked to update my payment information as I tried to cancel my insurance with AAA we have been with them for several years we have never made a claim but for some reason our rates have gone up every year and I have called them and I get nothing but the rates are up for every insurance co I didn’t want a hit on my credit report so I stayed with them so When I got this year’s policy and seen it was around 3500.00 per year for 3 cars I could not believe it so I thought I would get a quote for just me and it came back at 3000.00 for three cars at 100/300 I have never had a ticket or a accident you would think that I should get a really good rate ho I’m 64 and have been driving since I was 16 so I got a rate quote from several different insurance co’s and the same coverage the rates were 1400.00 per year for all three cars and the very same coverage and the quote I got from AAA was 3100.00 so I went on line to cancel AAA and all I got was the runaround again so if you have AAA it would be a really good idea to check for different insurance quotes we should have done this years ago because I could have saved over 10,000.00 if we had This is the email response I sent back to them as I could not get any help ‘i have tried several times to do as you have suggested but for some reason that I’m unaware of I can’t seem to get help and that is really one of the reason I’m canceling my insurance with you and this is kind of upsetting when I’m just one of thousands that pay the price for insurance with your company I should have done this a long time ago as I was able to save thousands by going to a different co and really all of the quotes that I got from several different insurance co were less expensive by thousands of dollars which I’m go to social media and letting everyone that I know and those who have insurance with you to change insurance and they will be able to save as well the amount that I saved has to say something in that your company is overcharging people for insurance as I asked before CANCEL MY INSURANCE
Been a member for 15 years. Now when I got stuck on the side of the interstate after dark with no power to hazard lights they could not line up a tow in 5 hours. Had to call state patrol, and state patrol lined up a tow for me. Had to pay out of pocket. Terrible service nuff said.
Yes, AAA offers rideshare insurance as an optional add-on to personal car insurance policies, though it is only available through certain regional clubs. AAA does not disclose how much its rideshare endorsement costs, but other companies typically charge 15% - 20% of a driver's annual premium. Drivers can contact their local AAA club to learn whether rideshare coverage is available in their state.
In general, rideshare policies are important because the coverage provided by Lyft and Uber varies depending on where the driver is in the process of a ride. When a driver is online and waiting for a ride request, Uber and Lyft provide liability-only insurance.
Once the driver has accepted a ride request, Uber and Lyft provide up to $1 million in liability insurance, plus any other type of coverage required in the state. Both companies also provide collision and comprehensive insurance during this period – for drivers who have these types of coverage on their personal policy. Uber's deductible is $1,000, however, and Lyft's is $2,500. These are significantly more expensive than the average car insurance deductible of $500.
Finally, Uber and Lyft don't provide any coverage for drivers when the app is not on. For more information, check out WalletHub's complete guide to rideshare insurance.
Yes, AAA offers personal injury protection car insurance where required by state law. Personal injury protection (PIP) is a type of auto insurance that pays medical bills after an accident regardless of who was at fault, so it is often referred to as no-fault insurance. States with no-fault laws require drivers to carry PIP, and the coverage is optional in many other states.
The details of AAA personal injury protection will depend on your state and policy. In some states, PIP will pay the majority of qualifying medical bills, but policyholders will need to pay out of pocket for a small percentage of their expenses. However, personal injury protection is still considered a good investment because using health insurance to cover car accident injuries usually involves more out-of-pocket expenses.
If you've been in a car accident and need to file a PIP claim with AAA, you can file a claim by calling your local AAA office or contacting your provider directly after hours. Coverage may also extend to your household members and passengers. For more information, check out WalletHub's guide to personal injury protection.
Yes, AAA offers a defensive driving course discount for drivers who have successfully completed an approved driver education course. By voluntarily taking an approved defensive driving course, AAA car insurance customers in eligible states can get a discount of up to 5%. Once the discount expires, drivers can renew it by taking another course.
Defensive driving courses improve your driving skills by teaching you how to handle difficult situations on the road. For example, common traffic school topics include DUI/DWI laws, the consequences of different moving violations, and how to share the road. Specific details vary between states and classes, but online defensive driving courses typically cost up to $40 and take 4-12 hours to complete.
To learn more, check out WalletHub's guide to AAA discounts.
AAA does not have a set time limit for filing claims and will consider a claim even if it is filed months or years after the incident occurred. However, AAA is more likely to deny a claim if the delay was unreasonable or if it compromised their ability to investigate.
Your AAA car insurance policy likely requires you to report an accident “promptly” or “as soon as possible.” But even though you have to immediately report the accident, that does not mean you have to immediately file a claim. In fact, you can wait 1-10 years to file a claim, depending on your state's laws and the type of claim you need to file.
It's important to keep in mind that the longer you wait to file a claim, the more difficult it will be for your insurance company to investigate and approve it. Filing a claim as soon as possible helps to ensure that everyone remembers the details of the accident and the evidence is still intact, so your claim is less likely to be challenged.
AAA allows you to file a claim online or over the phone. If you have any questions, you can call customer service at 1-800-222-4357.
Yes, AAA does offer free towing for customers who have the company's roadside assistance coverage. AAA roadside assistance generally costs $67 per year and includes towing services up to 5 miles for basic plan subscribers (may vary by region). AAA customers can request roadside assistance online, or they can call 800-222-4357.
While AAA's roadside assistance covers towing and other services, it doesn't cover the cost of repair parts, replacement keys, or major fixes due to things like engine failure or structural damage.
|
Company |
Free Towing Limit |
|
AAA |
Up to 5 miles |
|
Geico |
To the nearest location |
|
State Farm |
To the nearest location |
|
Nationwide |
Up to 15 miles |
|
Travelers |
Up to 15 miles |
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