AAA is a not-for-profit membership organization that offers a wide variety of insurance options and other benefits, such as roadside assistance and travel planning services. Here are a few other key things to know about AAA:
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 09/19/2021.
2.7
692 reviews
from WalletHub and across the web
What's Your Rating?
Most Recent
Most RecentMost Useful
AAA Insurance
Lindsay Fuller @lindsayfuller18
Report Abuse
I had to use AAA for road side assistance for the first time today and it was horrible. I broke down while driving and called them, gave my location and was told that someone would be out to help me. After an hour and a half I called for an update. I was then told that they were declining to give me service because they were too busy. I was told that they came to that decision 5 minutes after I got off the phone with them the first time and NO ONE CALLED ME TO TELL ME THEY WERE NOT GOING TO HELP ME. the lady I spoke to said that she would have someone call me back and try to find people to come out and tow my car. I never got a call back. I had to call someone else to help me even tho I have my car insurance and roadside assistance through AAA. I have never been so disappointed with someone’s service before.
show more
show less
Product: AAA Insurance Car Insurance
Comment
0
0
AAA Insurance
Michael Dinco @mikeyd
Report Abuse
Last night my wife and daughters were stranded with a flat tire on the Cajon pass off of Summit Ave.. Very rural. So naturally I called AAA it was 10:00 p.m. they gave me an order number and said Armada tow would be there by 10:52.. when they did not show up I immediately call AAA and could not get them on the line and immediately started rushing to the location.. When AAA finally picked up they said Armada tow completed the job at 10:42 which is not only inaccurate but fraudulent and felt like a trap.. keep in mind this is the cajon pass on summit Way so it is very rural for three women in the middle of the night to be stranded.. we never received a text or a call that they were on the way. We again called and requested the service and it's 11:30 now. The dispatch said they would send them out again and notify us which they never did.. Not sure why they would say they completed the service if they did not unless something horrible is being set up... I've called AAA management and complained and also contacted San Bernardino Police to notify them.. I could understand them not showing up or being late but to report that they finished the job is unacceptable and frankly something more to it...
You bet I will get to the bottom of this... Long story short they never showed up and I had to drive over an hour to change the tire after midnight myself... AAA used to be gold with their service and unfortunately there are a lot of complaints regarding this ..So AAA I will make you a star for all the wrong reason especially when you put my family in risk..
show more
show less
Product: AAA Insurance Car Insurance
Comment
0
0
AAA Insurance
adhouston03 @adhouston03
Report Abuse
I placed a request for roadside assistance at 5:12p & it is now 9:12p. I have called six times and still have yet to get a definitive answer as to when someone will be out to tow my vehicle. Guess I am spending the night in my car. Thanks, AAA!
show more
show less
Product: AAA Insurance Car Insurance
Comment
0
0
AAA Insurance
paullaking1971 @paullaking1971
Report Abuse
They didn't have a place to pick roadside assistance. That's why I'm here.. my daughter, my mother and stepfather also have AAA roadside assistance insurance so that when they are traveling which is often, they can relax knowing that should they have a problem, they will have it covered and get help through AAA... well, Saturday my daughter broke down out in Arizona on her way to Vegas for work and she called them at 4am, they promised her that she would have someone there within 75 minutes to help her. She was there for over 9 hours until a passerby happened to stop and help. AAA never showed up, she called until her phone finally died. We will NEVER trust in this company again, then on Monday, my mom and stepdad run out of gas on their trikes between Colorado and Wyoming, they called AAA and asked for someone to bring them a couple gallons of gas, just so they could make it to the nearest station and once again, they were told it would be at least 9pm before they could get to them, this was at 4pm, my mother was so furious that she told them to cancel her policy immediately and called and got help from the sheriff's office. Idk what has happened to this business but it has went so far downhill that I wouldn't recommend anyone wasting their money on them. We are all canceling our contracts with them in my family. My daughter ended up needing even more help because her battery died from the emergency flashers being on so long and without a phone once the battery died, she was at the mercy of strangers and left completely vulnerable. I will NEVER trust this company again. Please be careful and don't be surprised when it happens to you. If she had been injured or worse, I'd be suing them right now! They are no longer reliable. When it happens to different family members in two different states, I won't be giving them a 3rd chance. I am just so grateful that some good samaritan stopped finally and helped my daughter. As a mother, it's a very helpless feeling when your child is stuck on I-40 for 9 hours and you can't help them because the people keep promising they are coming, but never shows up. Don't make the same mistake we did, they are not reliable!!
show more
show less
Product: AAA Insurance Umbrella Insurance
Comment
1
0
AAA Insurance
Keco Le @quez_a
Report Abuse
It started off as a mild issues that would easily be fixed within a few hours, I loved their customer service and time management to get my car fixed as new. I was told the price and time so I left, as I return for a pick up the price is 100+ more. When I confront them for it and ask questions the rep walks away and has a side conversation with the mechanic. Comes back and offers me a lesser price but still more then original, as impressed as I was with their customer service I truly don’t appreciate being lied to about pricing.
show more
show less
Comment
0
0
AAA Insurance
Steve Noneya @ogdenfamily91
Report Abuse
Great rates, horrible customer service. Before AAA, my coverage increased $20k and my premium $100 so I decided to have AAA combine auto and home for their discounts. My first agent never responded to my emails so I got a new agent. My new agent said the coverage amount will not need to change for my home insurance coverage. I signed up. I get an email from him a month later saying that the coverage amount must be increased $100k and the premium $100+ (super mad, even though it was still less than what I was saying before). However, the coverage amount was $100k more than the appraisal value for my home. That does not make sense at all.. Anyways, my agent failed to secure my home insurance policy with the underwriting department and I received a notice that it was canceled. While AAA has good rates, they are incredibly slow and do not understand the basics of communication. I will say I had good experiences when I bypassed my agent and just called the customer service line. When I complained to my agent, he responded with that he is just the messager and threw out the common excuse of being understaffed and busy....who isn't.
show more
show less
Product: AAA Insurance Home Insurance
Comment
0
0
AAA Insurance
hurleygirlie26 @hurleygirlie26
Report Abuse
I would choose zero stars if I could. My fiancé was left by the side of the freeway with his motorcycle for hours last night after an accident. He called immediately after the crash and was told 90min. He was updated to a 3 min ETA which passed with no update. He called for a status update (25 min hold time) and was told no one was on their way and they were searching for a truck. He had hit his head (in a helmet), but insisted he was fine and didn’t want to leave his bike. What if he had a head injury and was just left there until I got there?? I’m so mad at this stupid company. It’s the second time they have left him stranded. The first time his bike died. He had basic coverage rather than the required premier. He was given a thermos and left. AAA is literally the worst.
show more
show less
Product: AAA Insurance Car Insurance
Comment
1
0
Eugene Gagne @b8555200
why didnt he call 911??? u should call police or 911 after ANY accident!
show more
show less
Comment
0
0
AAA Insurance
angeebrown007 @angeebrown007
Report Abuse
Now AAA only allows you 4 calls per year. If you call a 5th time they charge you $90. I've decided to use Allstate roadside and car insurance. AAA have lost their minds.
show more
show less
Product: AAA Insurance Car Insurance
Comment
1
0
AAA Insurance
kpsynchronizedchaos @kpsynchronizedchaos
Report Abuse
I got aaa car insurance for the 1st time starting in September 2020. I spoke with a Mr R. Staten by phone. I had only ever gotten 6 months coverage at a time with my old insurance company. After comparing several companies I went with aaa because Mr Staten told me I could get 2 years coverage for $1,100. I paid the whole $1,100 right then. I also later got a $163 discount for selecting their On Board. I told Mr Staten I wanted paper insurance cards mailed to me so I could put one in my glove box in my car. After not receiving them I called Mr Staten several times and only reached his voicemail. I left several messages that I was still waiting for my paper insurance cards to come in the mail. He never returned any of my calls. I just turned 64 and got a renewal notice. I called and just found out that Mr Staten lied to me and my coverage was not for 2 years but only for one year. I have left a message with the aaa rep that I want to speak to Mr Staten's supervisor. No one has bothered to call me back. I'm reporting them to the BBB.
I've had their roadside service for several years now and have been very pleased with it. I'm rethinking now if I even want to keep that.
show more
show less
Product: AAA Insurance Car Insurance
Comment
0
0
AAA Insurance
MOHAMMAD JAVED @javee1
Report Abuse
I had my Catalytic Converter stolen in January. It is now JUNE no Solution. First they assigned Any Snyder and from the start telling me I should just drive with out the Catalytic converter system with loud sound ( her qualification sectary at dealer ) I said I do not want to even deal with her. I am in California they assigned another one of those.. he on east coast. Does not return calls. Worst insurance for car MJ (San Jose California )
show more
show less
Product: AAA Insurance Car Insurance
Comment
0
0
+33 users submitted a rating without writing a full review
Yes, AAA offers a type of extended warranty. The AAA extended warranty program is called the AAA Vehicle Protection Plan, and it covers the cost of repairs to the engine, transmission, suspension, steering, and brakes, among other things.
The cost of AAA's Vehicle Protection Plan varies depending on the vehicle, but it averages about around $2,400 for a 4 year plan, though vehicles with expensive parts can cost twice that.
In general, extended warranties are meant to keep drivers from paying out of pocket for sudden repairs, since mechanical problems are not covered by other types of auto insurance.
What AAA Extended Car Warranties Cover
Engine
Transmission
A/C & Heating
Drive Axle
Cooling System
Fuel System
Electrical
Suspension
Brakes
Steering
Convenience Tech
Coverage details can vary depending on which AAA plan you choose. Additionally, since the AAA Vehicle Protection Plan is designed to supplement the original manufacturer's warranty, cars must meet certain requirements to qualify.
AAA Extended Warranty Eligibility Requirements
The vehicle is less than 15 years old
The vehicle has less than 150,000 miles
Coverage and eligibility details can vary by state. It's also worth noting that the AAA Vehicle Protection Plan is technically a vehicle service plan, which provides the same coverage as an extended warranty. However, vehicle service plans are offered by car insurance companies, whereas extended warranties are generally sold by dealerships or third-party companies. For more information, check out WalletHub's guide to extended car warranties.
Yes, AAA will pay for windshield replacement or repair services for customers who have comprehensive coverage, though a deductible will apply unless state laws or policy details say otherwise. Comprehensive insurance from AAA covers windshields damaged by weather, vandalism and theft, among other things.
In some states, specific laws govern whether customers will need to pay their deductible for windshield repairs or replacement. For instance, in Florida, Kentucky, and South Carolina, insurers cannot charge a deductible for windshield repairs or replacement. Additionally, insurance companies in Arizona, Connecticut, Massachusetts, Minnesota and New York must offer a "full glass coverage" policy that allows customers to choose a $0 deductible for glass repairs.
On the other hand, if the windshield was damaged in an accident and the policyholder was at-fault, AAA customers can file a collision claim, though their exact policy details will determine if they need to pay a collision deductible. And if the policyholder was not at-fault, the at-fault driver's liability insurance should cover the damage without a deductible.
If you're not sure whether you will need to pay a deductible for windshield replacement, you can check your policy details or call AAA's customer service line at 1 (800) 222-4357. To file a claim for windshield repair or replacement, you can use AAA's online portal.
You will most likely not have to pay your premium if you cancel your AAA insurance mid-policy. As long as you don't have a history of early cancellations and no lapses of coverage, there should be little to no impact on your future rates. For more information on the matter, please contact the company's customer service by dialing 1-800-222-4357.
Yes, AAA covers flat tires for all members, including car insurance customers. Drivers who have AAA can call 1-800-222-4357 for help, and the company will change the flat tire using the driver's spare or tow the car to a repair facility if the driver does not have a spare.
AAA Flat Tire Coverage
AAA generally offers three levels of membership: Classic, Plus, and Premier. The details of each AAA plan vary by regional club, but flat-tire changes, towing, battery services, and fuel delivery are a standard part of each plan.
For more information about purchasing a roadside assistance plan, check out WalletHub's guide to the best roadside assistance.
Yes, AAA does offer accident forgiveness through some of its regional clubs, though eligibility requirements and availability vary. For example, the AAA Michigan auto club offers claim forgiveness as a part of its Advantage and Unlimited packages for drivers who have been claim-free for five years. On the other hand, Florida's AAA club offers accident forgiveness for drivers who've had a home and auto bundle for two years.
AAA insurance premiums go up by an average of 59% after an at-fault accident. This just goes to show how much of a money-saver accident forgiveness can be. But even if you don't qualify for AAA accident forgiveness, there are still other ways to lower your rate after an accident, including raising your deductible and dropping unnecessary coverage.
