AAA is a not-for-profit membership organization that offers a wide variety of insurance options and other benefits, such as roadside assistance and travel planning services. The company was founded in 1902, when a few independent motor clubs joined together to create a national association. Here are a few other key things to know about AAA:
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 06/20/2022.
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AAA Insurance
jwansdhandyman @jwansdhandyman
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1 Star Rating
I pay for a membership when i joined I was on the side of the highway broke down and i payed for AAA insurance and ask for a tow I was told it would be a full cost tow!! I ask why it says my membership shows 4 a year, i was told yes but because i had just joined I had to wait 48 hours before i could use that part of my membership!! Not knowing this i was pretty upset because a full cost tow was like 500 dollars, so i joined and I got nothing after waiting almost 12 hours on the side of the highway my son drove 3 hours afterwork to get me and towed me to pheonix at his brothers house! So i then tried to get my truck repaired once i had the money and was ripped off by a mechanic who took my money and did none of the repairs so i then wasnt able to tow home as i was between homes due to covid and losing my job once i was settled I called to use my membership to tow the truck home and i was denied again and was told they had already towed it the year before which was a lie they left me on the side of the road and said i had to wait 48 hours well that's not what they put on their computer they put they towed the truck, I was treated like crap twice refused service twice and hung up on twice!!! Unprofessional fradulent and ridiculous for a company such as AAA to do this to someone who needed a tow and what is paying for a membership that you don't even honor for your customers!!! I feel lime I payed a fee for a membership that does absolutely nothing for you!! Not only do i feel I was ripped off, i feel like i was put down, laughed at, and ignored regardless what i said , and then hung up on!!! AAA is a lie in my book they steal money and then pick and choose when they will help you out!!! Total Unprofessional
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AAA Insurance
Axel Moore @axelcmoore
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2 Star Rating
I purchased this insurance as I drive an old truck that constantly requires attention and sometimes it lands me in a tight spot. Last week I had a major brake issue and needed a tow to a repair shop that was less than a 1/4 mile away. I called and talked to the rep for about 10 mins to describe the problem and that I won't be there and where I will hide the keys for the driver. They said contactless pick up is normal and not a problem. I left and while I was on another call AAA called me 2x and when I finally could call back they said since I wasn't there they didn't pick up the truck!!! I was fuming as the drop-off location would close soon. I ask them what happend and they blamed the driver for not reading the pick up details. I told them to reschedule it. They then said when the driver is 15 min away they would call me. Not sure why they need to call me, AAA has all the details and I won't be there anyway. Any way they call 15 min out and the driver asks me where the car is located. I couldn't believe it, I have spent all this time on the phone with the reps and they don't tell the drivers anything. I spend another 10 mins talking to the driver. Once they arrive on site they can't find the car. It was parked in a parking lot about the size of a typical supermarket lot. Finally I have to take a picture of a map with my finger locating the car in the lot. After this the driver finds the car and sorts it out. Needless to say I am unimpressed by AAA.
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AAA Insurance
Aniko Barlow @anikowho
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5 Star Rating
We been with AAA for a long time.They are the best.Their response was prompt.Their representative Eddy was very helpful.In short time they took care of our claim and the repair too.Amazing job.I’m impressed there are companies like this out there.Very rare.Thank u AAA
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AAA Insurance
Tom D @thomas_pop
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1 Star Rating
AAA increased my annual premium by $319 a year after just one month on the plan -- and without giving me any notice. I only happened to catch it because I saw the cost of my next bill was significantly higher. I feel like AAA has a pretty stellar reputation, so I was shocked when this happened. When I cancelled my policy, I was hit with a huge fee as well, but I was so discouraged by this customer service experience that I just wanted out -- even if other insurers are going to charge me similar rates.
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jfcampbe @jfcampbe
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1 Star Rating
Terrible, they cancel after more than 12 years of membership. They just cancel with no loyalty or acknowledgment and thank you for being their customer
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AAA Insurance
Elizabeth Colby @colbyrose11
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1 Star Rating
Had my daughter call for AAA service for her car that wasn't starting earlier today and the man who helped was overly suspicious of her age and very rude when interacting with her often raising his voice. My daughter has autism and I was very disturbed when hearing him over the phone when my daughter had called me with a shaky voice. She told me she offered her drivers license again to prove that she was not 11 as he had told dispatch, but instead 19 years old. He then cancelled her service. Very disappointed in the customer service shown to me and my daughter.
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AAA Insurance
balvirdhandi @balvirdhandi
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1 Star Rating
This is the strangest insurance provider who charges not only annual membership fee on top of regular insurance premium but also charges an early cancellation fees if you cancel the insurance. Then they say if you don't pay early cancellation fee then they will go to collections agency to collect it. They tell you signed on the policy, so you should have read all the terms and conditions including early cancellation fee. A Very Bad experience. I will just stay away from them.
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AAA Insurance
Lynn Luff @ladylynise
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1 Star Rating
Simply put, I requested a tow; waited 3 hours; the driver arrived (with his girlfriend); he refused to tow me; left me and my son stranded; his dispatcher OK'd this and also hung up on my son who was speaking on my behalf; AAA did nothing for me; had to fend for myself after 4 hours; I've paid for a service, that was refused to me by Ricky's Towing who was AAA's representative. Your representatives, did NOTHING to rectify this or offer me assistance after the driver left. I am filing a complaint anywhere and everywhere I can. Not to mention, it was freezing outside. It is FRAUD to take money for services and not render them. I even asked the last person I spoke to that evening, to stop my automatic renewal and he couldn't even do that. RIDICULOUS!
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Denis Ouellette @deniso1
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1 Star Rating
Fought me in court for five years to not pay me work losses from an auto accident. I won easily in a half day trial. They just dragged it out because they could and own the judges. This company will not help you in a major loss or do everything in its power to avoid its legal obligations.
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AAA Insurance
meyershaylee @meyershaylee
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2 Star Rating
I had a dead battery about a year and a half ago, AAA came out and put a tiny TRACTOR battery in my damn car. Had to fix it. Then I just had my car towed this morning due to a flat tire, AAA dropped my car off the tow bed from 3 inches off the ground and scraped both my front and rear bumpers and my exhaust. Dude also let the front of my car drop on the ground about 3 inches while loading the car at my house and scraped the front when pulling the car back up on the bed. Tire barn luckily was looking out for me and called as soon as they dropped it off to let me know of the damage.
I have made complaint with AAA. The last two experiences I've had with AAA have been horrendous. The customer service call center is very nice and helpful (which is the only reason for 2 stars and not 1) and they will be calling me to discuss the complaint. I will update this review.
Update: I picked up my car and the damage was just underneath thank goodness. I am still not happy about how they handled my car but waiting to speak to someone about the complaint.
Yes, AAA offers a type of extended warranty. The AAA extended warranty program is called the AAA Vehicle Protection Plan, and it covers the cost of repairs to the engine, transmission, suspension, steering, and brakes, among other things.
The cost of AAA's Vehicle Protection Plan varies depending on the vehicle, but it averages about around $2,400 for a 4 year plan, though vehicles with expensive parts can cost twice that.
In general, extended warranties are meant to keep drivers from paying out of pocket for sudden repairs, since mechanical problems are not covered by other types of auto insurance.
What AAA Extended Car Warranties Cover
Engine
Transmission
A/C & Heating
Drive Axle
Cooling System
Fuel System
Electrical
Suspension
Brakes
Steering
Convenience Tech
Coverage details can vary depending on which AAA plan you choose. Additionally, since the AAA Vehicle Protection Plan is designed to supplement the original manufacturer's warranty, cars must meet certain requirements to qualify.
AAA Extended Warranty Eligibility Requirements
The vehicle is less than 15 years old
The vehicle has less than 150,000 miles
Coverage and eligibility details can vary by state. It's also worth noting that the AAA Vehicle Protection Plan is technically a vehicle service plan, which provides the same coverage as an extended warranty. However, vehicle service plans are offered by car insurance companies, whereas extended warranties are generally sold by dealerships or third-party companies. For more information, check out WalletHub's guide to extended car warranties.
The best alternative to AAA roadside assistance is a motor club membership with Better World Club, Good Sam Club, or Allstate Motor Club. Another good alternative to AAA is purchasing a roadside assistance add-on from a traditional car insurance company, especially an insurer that offers multiple plans.
For example, insurance companies like Nationwide and Travelers offer different levels of roadside assistance coverage to choose from. Similarly, auto club competitors, including Better World Club and Good Sam Club, offer several coverage options. Drivers can find protection comparable to AAA by comparing the coverage limits of a competitor plan with their desired level of AAA membership.
AAA costs vary by region, and each level of membership comes with different benefits. Roadside assistance from an insurance company is usually less expensive than AAA, but it often provides less coverage. For instance, AAA includes benefits besides roadside assistance, like discounts with affiliated companies, identity theft monitoring, and trip interruption coverage.
It's also worth noting that AAA ranked below many competitors in WalletHub's roadside assistance study because it has a large number of unresolved customer complaints. For more information, check out WalletHub's study of the best roadside assistance plans.
Yes, AAA covers flat tires for all members, including car insurance customers. Drivers who have AAA can call 1-800-222-4357 for help, and the company will change the flat tire using the driver's spare or tow the car to a repair facility if the driver does not have a spare.
AAA Flat Tire Coverage
AAA generally offers three levels of membership: Classic, Plus, and Premier. The details of each AAA plan vary by regional club, but flat-tire changes, towing, battery services, and fuel delivery are a standard part of each plan.
For more information about purchasing a roadside assistance plan, check out WalletHub's guide to the best roadside assistance.
AAA charges about $38 to $171 per year for towing, depending on your location and AAA membership plan. Drivers can choose from three AAA membership plans: AAA Basic, AAA Plus, and AAA Premier—each of which offers at least 4 tows per year, along with other roadside assistance services.
How Much AAA Charges for Towing
Membership Level
Towing Covered Per Year
Price Per Year
Classic
4 tows, up to 3-7 miles each
$38-$90
AAA Plus
4 tows, up to 100 miles each
$60-$140
AAA Premier
1 tow up to 200 miles, then 3-5 tows up to 100 miles each
$120-$171
AAA partners with local towing companies to offer coverage. If you are towed farther than what your AAA membership covers, you will be charged per mile at the local towing company's rate.
If you are in urgent need of towing, you can call 800-222-4357 and sign up immediately with no service delay or probation period.
Yes, AAA does cover a locksmith for keys locked in a car through its roadside assistance program. In addition to locksmith services, AAA roadside assistance also covers flat tire changes, winching, and jump starts, among other things.
You can get AAA roadside assistance as a policy add-on for $67 per year.
If you do not have roadside assistance, AAA won't cover a locksmith if you get locked out of your car. In that case, you will have to contact a locksmith yourself and pay for it out of pocket.
