Alfa Insurance

276 Reviews

Alfa Insurance was founded in 1946 as an offshoot of the Alabama Farmers Federation. Alfa Insurance provides insurance policies in 11 states, though their headquarters are based in Montgomery, Alabama. Here are a few key things to know about Alfa Insurance:

2.0/5 average rating from users. Read reviews.
A+ rating from the Better Business Bureau (BBB).
Offers auto insurance, home insurance, renters insurance, and more.

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Alfa Insurance Reviews

The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 06/26/2023.

2.0

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WalletHub
January 20, 2023 • @WalletHub

editor's review

Alfa Insurance Review

Alfa Insurance is an average car insurance company, given its middle-of-the-road premiums and strong customer service. Alfa’s NAIC rating is 2.00, which means it has more customer complaints than the average competitor, adjusted for size.

Alfa insurance is available in Alabama, Georgia, and Mississippi.

Alfa Insurance Ratings

Reviews on WalletHub: 2.0/5
NAIC: 2.00
BBB: A+
AM Best: A
Moody's: A1

ALFA Insurance has not been accredited by the Better Business Bureau.

Alfa Insurance Auto Insurance Review Highlights

Top Discounts – driver training discount, multi-policy discount, and occupational discount.

Basic Coverage Options – Bodily injury liability, property damage liability, personal injury protection, medical payments, comprehensive, collision, and uninsured/underinsured motorist.

Extra Coverage Options – accident forgiveness, roadside assistance, and loss of use.

Alfa Insurance Home Insurance Review Highlights

Alfa Insurance offers basic homeowners insurance policies, as well as coverage for renters.

A homeowners insurance policy from Alfa Insurance protects your home and personal belongings from a variety of damage-causing risks. Alfa Insurance homeowners policies provide additional coverage for physical damage caused by fire, theft, and other perils, liability coverage, dwelling and outbuildings, and personal property. Their policies also cover medical bills and legal fees in case a guest gets hurt or their property is damaged at your home.

Alfa Insurance offers renters insurance, which protects against fire, lightning, theft, windstorm or hail, explosions, riot or civil commotion, smoke, vandalism or malicious mischief, freezing of plumbing system, loss of use, personal liability, costs of defending lawsuits, and medical payments.

Overall, Alfa Insurance has reliable property insurance options for a variety of situations.

Alfa Insurance Car Insurance Quotes

Driver Profile	Average Quote
18-Year-Old	$63 per month
21-Year-Old	$63 per month
45-Year-Old	$34 per month
45-Year-Old with a Speeding Ticket	$42 per month
45-Year-Old with DUI	$128 per month
55-Year-Old	$30 per month
65-Year-Old	$29 per month

Bottom Line: Is Alfa Insurance a Good Company?

Alfa Insurance is an average insurance company, given its average pricing but high number of customer complaints. Alfa Insurance’s most notable insurance options include auto, homeowners, life, and business policies.

Product: Alfa Insurance Car Insurance

Comment

esquire_ternary0r
June 26, 2023 • @esquire_ternary0r

DONT GO WITH ALFA
I had them for 8 1/2 years and they just keep going up on my premium more than several times and twice in the past two years and I don’t have accidents or tickets or anything, they said it was because of inflation, AGAIN. And they wouldn’t take me off auto payment unless I pay two months in advance, which is BS. And when my account got deducted for over $300 today I called the 800 number and told them I was going to be shopping around for different insurance and I would call back and cancel and the representative said oh you want to cancel? OK you’re canceled. Leaving me with a lapse in coverage before I could even contact someone else to try to get Insurance going, and some of them even rejected me because I didn’t have insurance for 30 minutes. Absolutely terrible. Don’t use them.

Product: Alfa Insurance Car Insurance

Comment

bjlaw98
May 31, 2023 • @bjlaw98

Worst Insurance ever! Looking for another carrier! They do not want to pay a claim that was their error. My new car was never entered into their system and the car I traded was insured over 10 months. I have a claim and they refunded my money for their error but applied it to my policy as paid up through August 2023. Now I have to come up with over 1400.00 to get my car out of the shop! I am canceling them tomorrow and they will have to refund everything!

Product: Alfa Insurance Car Insurance

Comment

guylogan96
May 8, 2023 • @guylogan96

I got in a car accident on January 21st 2023.. call the claims office to April Jennings. She does nothing but give you the runarounds. Just trying to find some answers in a solution to this problem. You think after all this time they'll figure it out. Call the local office and nobody can help you. Through the pain in the suffer and you think that they would help. I just want some answers and and to solve this problem. It just seemed like a big hassle trying to get alfa to help me with this. So I don't know who the call or what to do and seem like nobody can ever help you. But it amazes me all the trouble you have to go through just trying to find an answer in the solution to the problem it shouldn't be this way. And it's nothing like they said on TV on their commercials. Can anybody help me with this problem .my name guy ...

Product: Alfa Insurance Car Insurance

Comment

ace_buster
March 17, 2023 • @ace_buster

My wife and I have had Alpha for the last 12 years. We have both of our cars covered, our home, individual writers for specific pieces of jewelry and art, plus a $5M umbrella added on top. In those 12 years, we had a $50K plus claim on a previous house due massive storm damage. We have also had three different incidents where other drivers have hit either myself or my wife, and Alpha has assisted in every instance when dealing with other insurance agencies, especially when it came to fighting the depreciated value other agencies try not to pay or try to pay as little as possible (imaging an $80K new SUV missing being totaled by $1,000 - and that insurance company saying the vehicle was only depreciated by $825?!? - yeah, we ended up getting a check for over $10K thanks to Alpha stepping in and fighting for us).

Two years ago, my mother moved into our home after my father passed away. She switched to Alpha for coverage of the new Caddy AT4 she bought the month prior. Two months ago we were hit by a driver from out of state who ended up being under insured by State Farm. Alpha in less than two weeks, cut my mom a check for $5K more than what I was expecting (I was expecting what KBB had for excellent condition for a private sale).

Product: Alfa Insurance Car Insurance

Comment

Stephaniemarotz
February 9, 2023 • @Stephaniemarotz

This is the third time they have messed up my payment process and told me their billing office doesn’t make mistakes when clearly I have my own proof they do. They will not admit to their mistakes and are very rude and unprofessional! I would give them a zero if I could. The lady I spoke with was short and very rude and didn’t want to listen to anything I had to say and was very quick to try and cut me off during conversation. I also waited for 4 hours for a call back that never came so I had to call her back. My rates continue to go up every year with out any reason except well everyone’s did. This company is for the birds. Plus I pay a membership fee and for what? I should be able to opt out I dont like paying fees to get absolutely no help but rude remarks and poor customer service!! I have 7 vehicles and two homes and recreational vehicles with them but they will lose me as a customer tomorrow!!! This company is pitiful!

Product: Alfa Insurance Car Insurance

Comment

Daniel Engel
October 1, 2022 • @idanielengel

Alfa is corrupt. They profit of losses, and their own losses, too, as they keep the claim proceeds for themsleves, while forcing vendors into repairs. When a loss occurs, ALFA proceeds in a manner in which they ask themselves, per your loss, 'how can i profit from my customer's loss?' I've witnessed and been victimized by it firsthand, and this run from the root to the fruit.

Product: Alfa Insurance Home Insurance

Comment

croth2008
September 19, 2022 • @croth2008

After being with Alfa for over 20 years, I discovered I was paying double what other insurance companies were charging for the same coverage. When I canceled my policy the agent failed to cancel it and my premium was deducted from my account when it should not have been. Upon calling my agent, I was told I canceled the policy too late. So I called the home office and found out the agent, in Jasper GA, lied to me. He had not canceled the policy when I had called and asked for it to be canceled. He canceled it the morning I called about why the draft had occurred in my checking account. He also hung up on me. The complete lack of any kind of professionalism is remarkable. No loyalty, no customer service. I have grown children with policies with Alfa. They won't have them long. Neither will my friends. Save yourself some heartache and stay away from this insurance company!

Product: Alfa Insurance Car Insurance

Comment

Thomastashat50
August 12, 2022 • @Thomastashat50

Thay the worst if I could give them a zero I would thay mean folks an am so glad am not insured wit them an thay are racist. One of there clients hit me an thay saying there clinic saying she didn’t now so long as I know right on my side I will win. The thing is we were on Walmart property an she didn’t even look back. But old racist alfa thay don’t care an wanted tell me she only has liability which I don’t care what she got my car going to get fit it’s sad people in the world is so low down an racist but old well I say thay aren’t happy with themselves an thay need Jesus in there life’s

Product: Alfa Insurance Car Insurance

Comment

Kristi T
August 9, 2022 • @kristit1426

I would give them a rating of 0 if I could. I will never use their insurance company. Their local agent was very rude and condescending. I had a builders risk policy through one of their companies while my house was being constructed. I was supposed to close at the end of June but was pushed back until the middle of July. They cancelled my builders risk policy and started a new home owners policy. The home owners insurance rates were outrageously high. They are claiming that I owe them since they are blaming me for not letting them know that I didn’t close in June like I was supposed to. Instead of working with me to try to figure it out, they lay all of the blame on me. I eventually went with a different insurance company for my house insurance which is half of the amount that Alfa was going to charge me. Their customer service needs a lot of work.

Product: Alfa Insurance Home Insurance

Comment

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Alfa Insurance Q&A(9 questions)

What does Alfa stand for in Alfa insurance?

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Delaney Simchuk, Car Insurance Writer

Alfa stands for Alabama farmer. Alfa Insurance was originally called Alabama Farm Bureau Insurance but changed its name to Alfa Insurance in 1987, using the first two letters of the words “Alabama” and “farmer” to create the word Alfa.

Leaders of the Alabama Farmers Federation initially founded Alfa Insurance to provide fire protection for rural residents. Now, Alfa Insurance provides a wider variety of insurance products, such as home, auto and life insurance policies,...

Does Alfa Insurance have CDs?

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Sydney Garth, Credit Cards Moderator

Alfa Insurance does not have CDs. It is exclusively an insurance company and offers various types of insurance including auto, home and life, among others.

Is their Whole life insurance good? Is the whole life cash value accessible to you without any cost of insurance fees?

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Need sr22 how much is it

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Who started Alfa Insurance?

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Alfa Insurance Contact

What type of help do you need?

Visit Website

800-964-2532

opens Monday: 12pm

2108 E South Blvd

Montgomery, AL 36116

Local Alfa Insurance agents:

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