American Family Insurance Review
American Family Insurance is rated 2.8/5 by WalletHub’s editors, based on sample insurance quotes, customer reviews, and ratings from organizations such as J.D. Power and the Better Business Bureau (BBB). American Family reviews from consumers tend to focus on the company’s high premiums and average customer service.
Similarly, American Family’s NAIC rating is 1.36, which means it has received more complaints than the average car insurance provider. Customer complaints reported by the NAIC focus on problems with how adjusters handle claims and delayed claims payments.
American Family Insurance Ratings
- Reviews on WalletHub: 2.7/5
- J.D. Power: 4.1/5
- NAIC: 1.36
- BBB: A+
- A.M. Best: A
- S&P: A
- Moody’s: A1
American Family Auto Insurance Review Highlights
Rank — 4th quartile among major car insurance companies in terms of price, according to WalletHub’s research.
Top Discounts — Multi-product, multi-vehicle, good driving, and up to 20% with KnowYourDrive –American Family’s usage-based car insurance program.
Basic Coverage Options — Bodily injury liability, property damage liability, medical payments, comprehensive, collision, and uninsured/underinsured motorist.
Extra Coverage Options — Roadside assistance, gap coverage and rental reimbursement.
Other Specialty Auto Insurance — Accidental death/dismemberment coverage.
To help drivers better understand how much American Family car insurance costs, WalletHub’s editors obtained sample American Family auto insurance quotes for a mix of driver profiles varying in age and driving record. You can learn more about these sample quotes in the Methodology section of our full American Family Insurance review.
Sample American Family Auto Insurance Quotes
$195 per month
$128 per month
$67 per month
45-Year-Old with a Speeding Ticket
$80 per month
45-Year-Old with a DUI
$80 per month
$65 per month
$70 per month
When it comes to price, American Family ranks in the bottom quartile of cheapest car insurance providers, according to WalletHub’s cost comparison data.
American Family Home Insurance Review Highlights
American Family offers several homeowners insurance policies, as well as coverage for renters, condo owners, manufactured-home owners, farm/ranch owners, and landlords.
An American Family homeowners insurance policy protects your home (dwelling) and personal property from damage caused by covered risks such as fire, storms, theft, and more. A homeowners insurance policy from American Family will also help pay for additional living expenses if you can’t stay at home while it’s being repaired because of a covered loss.
American Family offers supplemental homeowners coverage options, too. You can choose add-ons like coverage for water backup through drains and sump pumps, coverage for damaged service lines, and coverage for equipment/appliances breakdowns. There’s also an option to protect your identity from theft or fraud.
Overall, American Family offers a wide variety of homeowners insurance options that cater to nearly every budget and need. There’s also 24/7 claims support by phone at 800-MYAMFAM (800-692-6326), so you can always get the help you need regarding your homeowners insurance policy.
Bottom Line: Is American Family a Good Insurance Company?
American Family is a solid insurance company, offering auto, homeowners, business, and umbrella insurance policies. Overall, WalletHub’s editors give American Family Insurance a rating of 2.8/5 for its good claims handling process, generous discounts and transparency. However, there’s room for improvement in the customer service department.
To learn more, read WalletHub’s complete American Family Insurance review, or check out some of the reviews from fellow consumers below.