Bristol West

New car parked on the street next to my business. A driver insured with this company turned the corner, hit my vehicle, pushed it 15 feet, pushed my vehicle into the car in front of me, totaling that vehicle also. Bristol, since this was considered a two car accident, offered less than Bluebook with a take it or leave it attitude. Oh and the owner of the car in front of us, is now suing me. Clearly, that clause was put into the contract to reduce the costs of the policy and give the agent another sale. Terrible policies, terrible business practices. Avoid any company connected to Farmers, unless you like spending time in court.

This is a 0 star disregard the star I had to put. Bristol west is the absolute worst car insurance I have delt with in my 31 years of driving. The quote I got 2 years ago to the day almost. I started up the plan. It wasn't until i received a notice there was a change in my policy. It was a 10$ charge for sending for a freaking emailreminding . Yes 2 weeks early. After I figured this out, I had to pay 2 weeks early every month.. things were starting to smell funny to me by this point. I call my agent here in town, and it was at that moment I found out she skipped town without saying anything to any of her clients here.
I called a few times to the Texas agent in the last 9 months. A month ago I called,and asked the nice young man if i could get. Fresh quote because it had basically doubled in 2 years. This is when the nice guy started blowing smoke Up mu skirt. He told me that is only goes up. Never down????. Excuse me??? . Exactly 2 years later and it's 80$ a month, don't forget you must pay 2 weeks early or its 90$ for that month. I understand prices raise, but comd on. I decided to call around here In the town we live in.. Would you believe my start up payment is 12$ less than Bristol west monthly payment. And my new payment is only 51$ a month.... and the lady I talked with a few minutes ago is a complete Burnt waffle getting thrown away on. Sunday buffet in Tahoe. What's the matter lady, are you getting lots of cancelation for next month? Or did you get the increase for your own car insurance ? Stop ripping people off, and they just might stay. And again that 10$ 2 week early reminder is complete giant donkey balls!!!! Take care of your customers and they will stay, but when you take such advantage of the people that keep you in business THEY WILL LEAVE, AND THE GAME WILL BE OVER FOR YOU CROOKS.. wouldn't be the first time an insurance company has gone belly up , Bankrupt bankrupt bankrupt bankrupt bankrupt!!!!!.I REALLY HOPE YOU HAVE TO pay all the extra money you stole from the one's who keep you I business.. bottom line you guys suck harder than my vacuum does.

Biggest scammers ever. (ZERO stars) They have a local CA. Address for my agent but the phone # goes to customer service cntr. In India. So it’s probably a virtual office with no real agent. Never got to speak to a real licensed ins agent about a 3 month overcharge of $600 because they claimed they never received annual mi. Form. (Sent physical form then a docu sign email). I’m done fighting with them, going to find new company and file a complaint with the insurance commissioner. I urge anyone that has been ripped off by these low life MF’S to file a formal complaint with your states insurance commissioner.

Complete rip off! Do not buy this insurance! I payed early and got charged a $35 fee! I signed a contract and then they raised my premiums! Do not have this insurance

Thieves. Stole money out of my account. Terrible insurance company. Run away. Do not get insurance fron bristol west. Horrible thieves and liars.

this company is a total rip off. insrance was over 350. i canceled the policy 9 days into the month and i get 75 dollars back because they claim since I didn't have the policy to full term i owe more money than just the prorated amount. Then they tell me.. "Its in the mail" and it will take over 2 weeks to get. This cimpany is a scam. They just told me they are not even sending the refund until the 19th and i canceled on the 9th. I am filing a complaint to the BBB and with so many people here, maybe even a class action suit. this company is fowl.

THIS IS BY FAR THE WORST INS COMPANY I'VE EVER DEALT WITH, I CANCELLED MY POLICY AND THEY OWE ME A REFUND OF $162, ITS BEEN OVER A MONTH AND I HAVE NOT RECEIVED A CHECK? I SPEAK WITH THEM AND THEY VOID THE FIRST CHECK AND ISSUE ANOTHER ONE, GUESS WHAT!? THAT CHECK NEVER CAME SO HERE WE ARE NOW THEY WANT TO VOID THAT 2ND CHECK AND SEND OUT A 3RD, WHY WOULD YOU IF THE CHECKS NEVER MAKE IT TO ME!?? ASKED THEM IF THEY CAN OVERNIGHT A CHECK...NOPE!...ASK THEM IF THEY CAN SEND A DEPOSIT TO MY NEW BANK ACCOUNT....NOPE! ASKED TO SPEAK TO A MANAGER....LEFT ON HOLD FOR 30 MINS AND NO MANAGER TO SPEAK WITH AND NO CALL BACK FROM A MANAGER! THE LAST REP I SPOKE WITH WAS RUDE AND SHORT AND DIDN'T GIVE A CRAP. SO HERE I AM WITH NO REFUND OF MY OWN MONEY!!!!!!! BRISTOL INSURANCE YOU GUYS SUCKKK!!

To slow pulling bank drafts. I have excellent driving record and decent credit and still have to pay $170/month for car insurance. I was getting them through Farmers Insurance but I am fixing to go elsewhere.

Shame on this terrible ins. Co! They call uou by your first name no RESPECT!Do not return callsat all! Do not explain the process at all!! Poor Communication! UnProfessional oh If I had away after my pay out on my car that was a hit and run which they never found out who did it they paid all of the money to the lienholder and I was left with nothing to purchase me a new car and they told me that only because I called them not because they had enough dignity and respect to call the client and let me know what was going on poor poor service my claim adjuster was Lyndin Morris Poor poor poor poor poor did I say poor customer service is like they got these people out of a grab bag when I called back later to speak to someone concerning a complaint I had with the representatives they kept me on hold for the long is until I hung up Unfortunately elephant insurance is going to lose some awesome customers due to merging with this disrespectful poor and unprofessional Bristol West insurance company so if I have to have elephant insurance to have car insurance I am dropping my policy effective immediately

The worst ever!! Taking payments unauthorized and nasty customer service!! Called to talk to the manager and she was rude and nasty. If they don't like their job they should get another one! Treat people with respect. The business should financially be impacted for rude workers!