Bristol West

I files a $350 collision claim against Bristol West that resulted from and automobile accident wit their insured in New Orleans, LA on April 12, 2022. After reviewing my well documented claim, they wrote me saying that "they were unable to secure the information necessary to move forward with processing my claim and were therefor placing it on inactive status and closing it." Total fraud. If they cannot be trusted to pay a paltry $350 claim, they do not deserve to remain in business.

This company is an absolute joke. It is extremely hard to cancel a policy with them and request a 1.5 million things from you then still decide whether they are going to cancel the policy or not. I called on the 17th of the month to cancel and specifically said DO NOT RENEW MY POLICY and sure enough on the 24th of the same month they renewed it even though I said not to do so. When I called to ask why the policy was renewed without my approval they said because they have to have proof the vehicles are insured through someone else, why? I have no idea why that's their business. So, I sent them the ID cards for every vehicle and those weren't enough, they wanted to see the person's name, policy number, vin number and the date the policy was effective even though the only thing I didn't show was the person's name for privacy reasons. All ID cards clearly show the VIN, policy number, and date the policy started, why they needed names is still a mystery. So after about 5 calls throughout the week, by then is the 28th of the month they decide they are gonna charge me from the 24th-28th just because that's when they received the "proof" that the vehicles were insured elsewhere even though the vehicles were insured prior to the 28th. The steps they go through to keep at least part of your payment is astounding. They claim they will refund me $318 instead of the $400 they withdrew without my permission and will take 8-10 days. Is been 2 weeks and still haven't seen a check. STAY AWAY FROM BRISTOL WEST.

My contract ended in 6 months and I made all the payments on time, NOW they are charging me for the late payment of an imaginary new contract that was never signed or approved!!! Daylight stealing!!!

I had never paid someone to be so against me as when I hired this insurance to serve me. Farmer's put me on their roster to get my rate down which didn't even turn out to be true. I went along because a friend was servicing my account.

Eventually, my wife had an accident while driving her truck. We filed with our own insurance after the party at fault took more than 4 weeks to report the accident. We were assigned Tosha Davis, an unbelievably condescending brat who was ZERO help during the process.

Davis' boss, or whatever their relationship is, Darrell Wehrmann was even worse. I demanded another agent and he simply refused. I'm assuming she's either his daughter or his affair because he refused to take Davis off our case even shouting at me on the phone that she "legally" could not be taken off our case.

Wehrmann would get very agitated at the mere suggestion that Davis was doing a poor job. And even after several calls where I insisted that he replace Davis with someone else because she wasn't answering calls or emails, he refused and said she was on vacation.

Bristol West tried to pretend that we could not get a rental off our insurance policy even though it clearly stated we could. Another shouting match with Wehrmann.

When he was wrong, he didn't notify me. I just got a call from a call center worker stating I could now reserve a rental vehicle through Bristol West with Enterprise. The policy stated that we could have a rental until our truck was fixed or declared a total loss.

Rather abruptly and without notice, before anything was settled or we received insurance money for our truck, Wehrmann at Bristol West pulled the reservation for the rental and we were ordered to pay $1800. Neither Davis nor Wehrmann answered calls about this. The 1-800 was no help either.

Eventually, they stopped answering calls from the mechanic that had our truck and refused to pay an adequate amount for our truck. They insisted that they did "market research" however, when we searched for our vehicle, we didn't find a single one for the price they were claiming in the entire nation. We checked at least 50 websites and car dealers.

Our truck was valued at $23,000 and they wanted to give us $18,000. We had to go to court and they eventually settled 15 months after the accident.

THIS COMPANY IS A HARD PASS. PINCHES INUTILES

This company is terrible. When I would pay the insurance, I was always on time with them. They ended up taking away and stealing 50 dollars when I decided to cancel my membership with them. Do not get your insurance with this company.

Absolutely the worst CS I have ever talked to. Either they don't know their jobs or they lie. My second call lasted 1 hour and 12 minutes, of that time all but 7 minutes was on hold. I was told a supervisor would call me back within 24 hours. That was a week ago and I still haven't gotten that call. P poor outfit.

If i could give a 0 I would, Most unprofessional , save 0 dollars have to go through pain to cancel please avoid for dear life. thank you

WORST INSURANCE COMPANY EVER
IN MARCH 2019 I CALLED THEM TO GET A QUOTE TOOK OUT INSURANCE WITH THEM FOR A CAR, TWO HOURS LATER I FOUND A BETTER DEAL WITH GEICO I CALLED THEM TO CANCEL THE INSURANCE THEY SAID I HAD TO WAIT 24 HOURS TO CANCEL, I CALLED BACK ON THE 29th CANCELED IT AND TWO YEARS LATER I AM RECEIVING NOTICES FROM COLLECTION AGENCIES FOR A POLICY THAT I NEVER REALLY HAD, THE MANAGER AT BRISTOL WEST IS FAKER THAN AN EIGHT DOLLAR BILL STAY AWAY FROM THEM, I'M GOING TO MAKE A COMPLAINT WITH THE BBB AND DEPARTMENT OF INSURANCE

Bristol West Insurance employs liars and thieves. I cancelled my policy after they raised my rate and they charged me for another month. I did everything I was supposed to including sending proof of the new insurance. I sent so many emails and made unanswered phone calls. I was so annoyed with them and after not hearing from them for a year, they sent the amount to collections. I just paid it because I'm done trying to communicate with this nightmare company. Just a warning to others to save yourself the misery.

My insurance agent cancelled my insurance with Bristol west and switched us over to farmers in September of 2019. Well unbeknownst to us, Bristol west never cancelled our policy so the next month they automatically took the payment from our bank account. We contacted our insurance agent and he said he would take care of the problem. He contacted Bristol west and told them we cancelled the month before and they fixed the problem and sent us a check in the mail for what they owed us. Now 2 YEARS LATER we get a bill from collections on behalf of bristol west for the money from the check they sent us, the money they owed us because they took our money from our account when we cancelled the policy the month before. This company is terrible. I cannot believe a "professional" company would do such a dirty thing.