Direct Auto Insurance

I'm trying to pay my bill but no matter what I do I can't log in online. Called the number and just got automated sale after automated sale. Their listed billing address on my statements is a PO Box. I was told I was paying monthly but my second payment was due two weeks after the first and I didn't know about it so now I owe a bunch of fees and my insurance will be canceled if it's not paid today. Found a supposed physical address for a local store I might try to find but Google maps says it's a Walmart. This company is a scam in every sense of the word and I'm disgusted they're still in business and disgusted with Zebra for directing me to them.

So I recently had a car accident and my car was a total loss. During my claim, they found that my car was listed as a 2017 when actually it was a 2015. I am upset because after being told I could get a refund or use that money toward my monthly payments, I was transferred over 10 times. After repeating my name and reason for calling for 14 people and being on hold an hour, I was told that I might as well suck it up because it was nothing they can do. After I had been so calm and polite, the nasty attitude was ugly. And it took an hour for you say there is nothing she can do about it. Customer service was horrible. They could say that the first time and kept the nasty attitude.

Most awful and disrespectful company I had ever worked with. They will take you for everything you got and do not care at all. They are a scam and should not be in business at all. DO NOT TRUST THIS COMPANY

Ms Ann on Stage Rd has good! personality in explaining insurance policy. She helps in getting discounts and with online assistance.

Worst and poor experience. Overbilled me with unexpected fees like late fees cancellation fees which I was not told before. I wouldn't definitely recommend this to anyone

I have been with Direct Auto for a few years now. They have this amazing lady name Katrina Prince, in the Anniston, Alabama location. When I very first signed up, she helped me make sure I was getting the coverage that I needed. Each year, when its time to renew, I call, but each time I encounter someone other than Mrs. Prince, it always ends up a problem, and me about to cancel and go to another company. Then, I end up either asking for or emailing her, who in turn always corrects the problem, and gets me signed right on up. So, I have just decided that I will contact her when it's time to renew each year. Each of my friends with Direct also agrees. She actually treats you like a close friend or family member. I have never felt rushed or forced to accept something I did not want. I have had cheaper rates offered, but I think the level of care Mrs. Prince shows to the customers keeps us there. I believe if she left, we would also. I DON'T THINK THEY GET ANY BETTER THAN MRS. KATRINA PRINCE. Thank you for everything you do.