Direct Auto Insurance

Worst and poor experience. Overbilled me with unexpected fees like late fees cancellation fees which I was not told before. I wouldn't definitely recommend this to anyone

I have been with Direct Auto for a few years now. They have this amazing lady name Katrina Prince, in the Anniston, Alabama location. When I very first signed up, she helped me make sure I was getting the coverage that I needed. Each year, when its time to renew, I call, but each time I encounter someone other than Mrs. Prince, it always ends up a problem, and me about to cancel and go to another company. Then, I end up either asking for or emailing her, who in turn always corrects the problem, and gets me signed right on up. So, I have just decided that I will contact her when it's time to renew each year. Each of my friends with Direct also agrees. She actually treats you like a close friend or family member. I have never felt rushed or forced to accept something I did not want. I have had cheaper rates offered, but I think the level of care Mrs. Prince shows to the customers keeps us there. I believe if she left, we would also. I DON'T THINK THEY GET ANY BETTER THAN MRS. KATRINA PRINCE. Thank you for everything you do.

Say they was sending me a refund, and it didn't come in, now my family won't have Christmas dinner thanks a lot Direct, hope you have a merry Christmas and hope you enjoy your meal with your family while mine is doing without on Christmas.

Oh my god Jessica Howard is the best in world when it comes to insurance if she leaves the company I’m following her, she deserves a raise with the promotion!!