First Chicago Insurance Company has been providing auto insurance products throughout multiple states since 1920. It has been working hard to service its customers since it opened its doors.
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First Chicago Insurance Company Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 03/09/2023.
2.0
355 reviews
from WalletHub and across the web
355 reviews from WalletHub and across the web
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First Chicago Insurance Company
WalletHub @WalletHub
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2 Star Rating
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First Chicago Insurance Company Review
First Chicago Insurance Company is a below average car insurance company, given the combination of its poor customer service and the fact that it’s only available in 13 states, including: Illinois, Pennsylvania, and Texas. First Chicago Insurance’s NAIC rating is 4.80, which means it has a lot more customer complaints than the average competitor, adjusted for size.
First Chicago Insurance Ratings
Reviews on WalletHub:2.0/5
NAIC: 4.80
BBB:A
AM Best: B
First Chicago Auto Insurance Review Highlights
Top Discounts – defensive driving discount, multi-car discount, and paid in full discount.
Basic Coverage Options – Bodily injury liability, property damage liability, personal injury protection, medical payments, comprehensive, collision, and uninsured/underinsured motorist.
Extra Coverage Options – rental reimbursement coverage and roadside assistance.
Other Specialty Auto Insurance – commercial car insurance.
Unlike some competitors, First Chicago Insurance Company does not sell homeowners insurance.
Bottom Line: Is First Chicago Insurance a Good Company?
First Chicago Insurance Company is a below average insurance company, given its high availability and high number of customer complaints.
Product: First Chicago Insurance Company Car Insurance
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First Chicago Insurance Company
milo_73 @milo_73
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1 Star Rating
It is the worst insurance company to deal in regards to getting claims resolved. One of their insured totaled my parked car and also caused damaged to my property. This incident happened in October 2022 and it is already March 2023 with no resolution from them at all. Still waiting on payment for damages to property, rental reinbursement, crash clean up, lost wages. The worst part is they wont disclose any information about their damage assessment to my property, at least to get some idea and fix it while waiting on resolution. They always deflect any payment by saying they are waiting for subrogation letters, which my insurance company said they have sent them a while back but have yet to get a reply from them at all. This type of companies should not be able to do business like this where they put at risk not only their customers but the general public with horrible service and products. Everything is fine as long as no accidents happen or you are buying insurance. I would be contacting my local Illinois State Representative and have them look into this company that oparate like this, since they pose a treath to public safety and livelihoods.
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First Chicago Insurance Company
harperjames @harperjames
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1 Star Rating
This company will take your money for a policy, but when it comes to a claim they will not resolve anything quickly and will cheat you completely. We filed a claim on December and the staff member M Murdoch was extremely rude and unprofessional. She has so much attitude and made it obvious that she did not want to deal with this or do anything about it. I would not advise this company to anyone just incase you have an accident or need to claim and they will lead you on and say no at the end. You work hard for your money and it can be spent on a better company who will process your claim.
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First Chicago Insurance Company
Cody Johnson @codyjohnson_1
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1 Star Rating
Car with First Chicago Insurance rear ended my car causing damage. I called First insurance the next day and several times a week for the next month. No one would process the claim. After 28 days after the accident I was told very bluntly that I would have to pay. Eventually a representative told me the driver was excluded from the policy. This is very simple information that could have been relayed much earlier.
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Product: First Chicago Insurance Company Car Insurance
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First Chicago Insurance Company
Kelly Grangier @Grangiermom
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1 Star Rating
This is the most bogus insurance I have ever in my life delt with. The had low premiums and this is definitely a case where you get what you pay for. My simple claim has been out for 6 weeks and it is as easy as they come. No one will call me back they keep switching who my adjuster is and completely giving me the run around. Do yourself a favor and go somewhere else.
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Product: First Chicago Insurance Company Car Insurance
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First Chicago Insurance Company
prabhune_pranav2011 @prabhune_pranav2011
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1 Star Rating
Absolutely abysmal service from the so- called professionals. Their website says they work on 365 days and no one answered my calls on Saturday(date of the accident) and Sunday. I was on the phone for 6 hours on Monday and no one answered the call. My adjuster was changed thrice and no one informed me until I reached out to them and fought for my claim. I left numerous voicemails to them and none of them was answered. They lowballed my car's worth and put me through rough time for no reason. Very unprofessional. If it were up to me I'd give them 0 stars.
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First Chicago Insurance Company
No Thanks @Dnrsolrac
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1 Star Rating
Their driver hit my vehicle and refused to pay stating they don’t have enough evidence after the individual admitted fault. Happen in may and still waiting on adjuster Jessica! They worst. Get attorney if you have to deal with this company
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First Chicago Insurance Company
Leo chism @leochism
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1 Star Rating
Worst insurance ever and never like to pay you your money or other places like they suppose to I had full coverage insurance and lost out on hundreds cause they didn't wanna pay me the money I was entitled
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First Chicago Insurance Company
Marsha Marty @octobersky
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1 Star Rating
Just spoke to someone at this company about a claim. Unfortunately their policy holder failed to pay for his insurance just days before he backed into my son's car. Trying to get some information and clarification from the customer service rep to move forward with insurance on our end. Nasty little customer service girl. Mouthy and argumentative. I wonder if the "call being recorded for training purposes" is true. If it is they can listen to it and she should be canned. I am looking for proof that the policy was truly cancelled and got the run around. Poor customer service and from reading the reviews it is not unusual. The customer service rep fits her companies rating to a T!
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First Chicago Insurance Company
Ken Carter @Kencarter74
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1 Star Rating
I was a policy holder. Filed claim on 7/31/21. Car deemed totalled by bodyshop due to structural damage to non-service parts. First Chicago refuses to pay the claim, stating that the vehicle isn't totalled in their opinion.... they want me to get the car fixed at a cheaper less reputable bodyshop. Now I have retained an attorney and have to sue for breach of contract. This is their M.O. they stall and delay until you have no other options. I've subsequently had a $28k debt charged off on my credit now because First Chicago Refuses to pay.
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Product: First Chicago Insurance Company Car Insurance
The easiest way to check if you're insured with First Chicago Insurance is to find your insurance card and check your policy's effective dates. If you can't find your card, then other documents, like your bill or an email confirmation, should also have this information. Lastly, you can call First Chicago Insurance at 1-888-262-8864.
