National General Insurance Review
National General Insurance is not a very good car insurance company, given its high premiums and poor customer service record. National General’s NAIC rating is over 9, for example, which means it has more than nine times as many complaints as the average competitor.
The most common complaints from National General customers are about delays in the claims-handling process and unexpected denials of claims. On the other hand, the company has an A+ rating from the Better Business Bureau, so plenty of policyholders have had a positive experience with National General.
National General Insurance Ratings
- Reviews on WalletHub: 4.0/5
- J.D. Power: 4.1/5
- NAIC: 9.44
- BBB: A+
- A.M. Best: A+
National General Insurance was accredited by the Better Business Bureau in 1960, but it hasn’t received ratings from leading financial reporting agencies like S&P and Moody’s.
National General Auto Insurance Review Highlights
Top Discounts — Multi-policy, multi-vehicle, low mileage, and safe driver.
Basic Coverage Options — Bodily injury liability, property damage liability, personal injury protection, medical payments, comprehensive, collision, and uninsured/underinsured motorist.
Extra Coverage Option — National General Motor Club (roadside assistance, emergency expense reimbursement, towing, and more).
Other Specialty Auto Insurance — Collector/classic car insurance, small business auto insurance, and Mexico insurance for cars, motorcycles, and RVs.
National General Home Insurance Review Highlights
National General Insurance offers basic homeowners insurance policies, as well as coverage for renters and condo owners.
A homeowners insurance policy from National General protects your home and personal belongings from damage caused by covered risks such as fire, falling trees, theft, and more. It also covers medical bills and legal fees in case a guest gets hurt or their property is damaged at your home.
For condo owners, an insurance policy from National General will cover your belongings and parts of your dwelling that your building’s master policy might not cover. National General condo insurance will also pay for extra living expenses should your unit or building need repairs from a covered loss.
National General offers renters insurance policies with affordable, flexible payment plans, too. Overall, National General has reliable home insurance options for a variety of situations and budgets.
Bottom Line: Is National General Insurance a Good Company?
National General Insurance is a below average insurance company, given its poor customer service record. On the other hand, it offers a generous number of discounts, as well as specialty coverage options like auto insurance for small business owners and coverage for tourists driving into Mexico. National General’s most notable insurance options include auto, homeowners and health insurance policies.