NJM Insurance Group

The absolute worst, I was in an accident by the weekend getting a hold of my adjuster is like pulling teeth. I tried contacting her today to ask where my car was towed to, and got an automated email saying she's going to be out of the office for the next week. I was not alerted to her being out of the office, she did not send me any phone numbers. NJM has took an already pretty bad week and made it 10 times worse. I called the insurance company of the woman who caused the accident and they were nothing but help, they can't get ahold of my adjuster either though.

"I wanted to express my gratitude for the exceptional customer service Ashley Sullivan provided during my recent auto accident claim. My experience reinforced the high regard I have for NJM in providing my auto and homeowners needs."

I have a workmans comp claim with NJM. My adjustor is Helen Erskine, it takes weeks to get a response from her, if ever. Tried contact supervisor Jennifer Willson, it has been over a month and i never heard back from her.

Njm used to be great but now all you get is incompetence. They change your policy coverage and send a bill for a higher amount. They added full tort to my policy I called and asked why they did that. Their response was you never sent the form back stating you didn't want it. I said ok send me a letter stating that, I was told no we won't send you a letter. I informed the incompetent person I have the conformation they received the form again she said no we didn't. When you mail payments they claim they didn't receive it but yet they cash the check. As far as their lower cost compared to other insurance companies, my 6 year old 1/2 truck with NJM is only 238.00 less a year then my 2 year old 3/4 ton trucks policy with geico for the same exact coverage. The new leadership of NJM destroyed what NJM was. People that have been there for 20 plus years have left because of the constant incompetence. Oh and as far as their discount for having auto and home policies I don't have a discount on either.

New Jersey Manufacturers is surely the ne plus ultra among carriers – if you live in NJ and have the manufacturing cred to get in. Since 1990 they’ve handled all of my home and auto policies, and earned from me the trust and confidence that preceded them, by always responding with attention and integrity. All the while their quotes are without exception far lower than any competition I’ve seen, and I still seem to get a dividend check from them every year.

When we first started looking for home owners insurance, we looked at a number of different companies. We had been using New Jersey Manufacturers for years for our Auto Insurance. It only made sense to choose them. Application was easy, they even sent someone out to inspect our home and work up a real replacement cost so that we could be sure that we were carrying enough insurance. Over the last few years our Mortgage Processor has changed a number of times, New Jersey Manufacturers Insurance has had no problem with helping us to change information on our policy to reflect that. During Hurricane Sandy I heard quite a few neighbors that had claim issues with their insurance company. But I along with a few others I know that use New Jersey Manufacturers had no issue at all. Customer Service is always helpful, and getting a new quote or changing something about your policy couldn't be easier.

I loved New Jersey Manufacturers Insurance Company. I was able to get in with them because I worked for the State, and so did my parents. I understand not everyone is eligible to get this insurance. I understand why it is considered to be the best insurance around. Yes, it is a bit more expensive then other carriers, but it is worth it. The customer service is outstanding. I wrecked my car on 95 a few years ago and my car was replaced without any hassle. Would recommend to anyone...

I started using New Jersey Manufacturers because that is what my parents used and did not have much say in the matter when I first began driving. They offered good coverage and did not have any problems receiving the money to repair my car after I was hit on the highway. Be careful with them though because they do tend to raise their rates and lack forgiveness. I did acquire a few speeding tickets and my rates skyrocketed. You could do worse than NJM, but then again, you could also do better. Talking to them on the phone after my accident was easy, however, and their customer service reps for polite and helpful.

I had an auto policy for approximately two years with New Jersey Manufacturers Insurance. My parents were customers of the company for years before this, and they added me to their policy when I first started driving. As is common with new drivers, I got in a few minor accidents. New Jersey Manufacturers was not very forgiving and raised my parents’ rates significantly. You need to have an absolutely squeaky clean driving record in order to have a policy with these guys. After two minor scrapes in the car, they threatened to cancel my parents’ policy altogether. Their coverage is actually very good, and their initial rates are relatively low. However, the pressure and fear of actually having to file a claim and suffer the penalties of higher rates or having the policy cancelled is not worth it in my opinion.